Audi Turnersville

Great all around experience We were shopping for a used 2012 Audi A6 prestige in black with under 25,000 miles and there were only a few cars fitting that description with a 2-3 We were shopping for a used 2012 Audi A6 prestige in black with under 25,000 miles and there were only a few cars fitting that description with a 2-3 hour drive of our home in PA. We spoke with Harris on the phone before coming out to see the car and he was very friendly and honest about the car and pricing before we made the hour drive out to see it. He was extremely friendly and made our infant son smile and laugh during much of the process. When it came to negotiating he got to their final price quite quickly without haggling. It was a beautiful car and in very short supply and we knew from our shopping from NY to Virginia that the price was fair. The car was in excellent condition. However, we noticed a few days after purchasing it that there was a slow leak in one of the tires. Tires aren't covered under warranty but Audi Turnersville recognized this was a pre-existing condition and replaced the tire without charge. Overall, it was great service and a great buying experience. We love our car and would definitely recommend shopping at Audi Turnersville to others. We've dealt with about 5-6 different Audi dealers in the area during our search and the service here was by far the best! More

Great Experience Harry (who by the way put no pressure on meto make the sale) and the entire Audi team did everything to make the deal work out for me. Although I wis Harry (who by the way put no pressure on meto make the sale) and the entire Audi team did everything to make the deal work out for me. Although I wish I had bought an Audi I am very happy with my slightly used 2014 FORD SHO. I have already gotten more compliments on that car than I did with my 7 series BMW. Thank you all - hope to do business with you in the future, More

Completly Satisfied I have purchase 5 vehilces from the automall over the past 10 years. his experance was the best I have had. Frank helped my family find 2 quality vehi I have purchase 5 vehilces from the automall over the past 10 years. his experance was the best I have had. Frank helped my family find 2 quality vehicles for a good price and treated us like we were the most important sale he had to handle. His customer service skills greatly enhanced our experiance. I will come back to deal with him More

Amazing assetts to audi Chuck was the greatest sales person I ever had. He is a great asset to the Turnersville Audi, so glad I had him. Also George was the Best the treatmen Chuck was the greatest sales person I ever had. He is a great asset to the Turnersville Audi, so glad I had him. Also George was the Best the treatment I received was over whelming. And Scott was also great. Very pleasant to talk to everyone who made this Deal work for me. Will never forget all of those people. Love my Audi A4!! More

Everyone was so helpful and friendly I had such a great experience at Audi Turnersville. My salesman was excellent. I went in looking for an A6 that fit my list of must haves. Harris ma I had such a great experience at Audi Turnersville. My salesman was excellent. I went in looking for an A6 that fit my list of must haves. Harris made it happen! More

Easy, Truthful and felt like home It was an overall great experience with the Audi Turnersville team. All the way from the welcoming desk (Ally was phenomenal) to the sales rep Tim. I It was an overall great experience with the Audi Turnersville team. All the way from the welcoming desk (Ally was phenomenal) to the sales rep Tim. I was in and out with no problems whatsoever... they were so excited with the buy and for my new car that they went out took pictures and made me feel like we were family. As a young professional (26yrs old) entering a luxury dealership can be intimidating and an unpleasant experience. But they made sure I felt important and knew that if I was there it was because I could buy it and was interested. Great Job Everyone! I would recommend this group hands down! live in Delaware and would go there every single time if possible. I love my 2013 Audi A4! Thanks everyone More

Wife loves her A6!! Scott, George and Harry were amazing! Wife loooovvvveeesss her A6! Thank you so much! I'll see you guys when it's my turn! Keep up the great job!! Scott, George and Harry were amazing! Wife loooovvvveeesss her A6! Thank you so much! I'll see you guys when it's my turn! Keep up the great job!! More

Great Experiance Working with George, Chuck and Harry was a very pleasurable experience. I had gone to the dealership to get pricing and test drive a couple different Working with George, Chuck and Harry was a very pleasurable experience. I had gone to the dealership to get pricing and test drive a couple different models and left with a new car that day! No pressure, just great service at a great price. More

The word “horrendous” doesn’t even begin to describe my dealings with this dealership. I guess I didn’t spend enough money with this dealership to be classified as an “Audi customer” and there for the tota dealings with this dealership. I guess I didn’t spend enough money with this dealership to be classified as an “Audi customer” and there for the total lack of true customer service doesn’t apply to me. I should have walked out the door the second I realized I had been baited and switched. Let me start from the beginning. Friday, November 29th, 2013, my fiancé and I had been searching for a replacement for his impractical ‘01 Lincoln truck. We had researched GMC Acadias and knew that if we found one with all the bells and whistles (that matched what was currently in the truck) that we would buy it. Well Audi of Turnersville had listed a ‘10 GMC Acadia SLT with the dual moon roofs, leather heated seats, captain chairs in the back, rear entertainment and navigation in the front. The vehicle had low miles and was priced about right. We drove to the dealership to test drive to find out that it had recently been traded in and they hadn’t even gotten a chance to check the vehicle. Right off the bat it had a large dent on the passenger side, needed tires and brakes and did NOT have a navigation system (even though it was priced for it). We decided we still wanted the vehicle, purchased it with the best warranty they offered. Audi then assured us they would replace (3) tires, front and rear brakes and remove the dent. We took the vehicle home with the idea Audi would be calling us to set up an appointment to fix these items. In three business days, we were never called so I called them to schedule. In the meantime we had found out that the rear dvd player was not working, the heated seats would work intermittently and the drive door when opened would get caught against the fender (metal against metal is never a good thing and can cause major damage down the road if not taken care of). I dropped the vehicle off on December 4th, 2013 and gave the list of issues to the service manager handling our account. Hertz then gave us a Nissan Altima which is not equivalent to our 7 passenger Acadia. We told Hertz this was unacceptable and they assured us they would get us an SUV as replacement. Well 11 days go by and I constantly had to call the service manager to find out what was going on with our vehicle, since they were obviously not going to keep me up to speed. I repeatedly asked the service manager if the DVD player was fixed along with the door. The service manager blatantly told me that “yes, the dvd player and door was fixed”. I also complained about the rental and they stated they would talk to Hertz. Well we never got a replacement rental and when I picked up the vehicle, first the cashier tried charging me over $2000 which I obviously refused to pay, then gave us the paperwork. Boy was I surprised when I saw that Chevy did not fix the dvd player, they wouldn’t even look at it because it was aftermarket! Then I went to the vehicle to find the door was still hitting the fender and the heated seats wouldn’t even turn on. Our service manager had already went home for day. We immediately brought the vehicle to Audi to talk to the general manager. The general manager seemed empathic to our case, apologized and stated he would personally call on Monday to get everything straightened out. My fiancé and I went home still a little upset but at least someone would help us. Well Monday and Tuesday both come and go and we received no answers. I tried getting a hold of the general manager several times and I was connected to several sales managers instead who were extremely rude and unhelpful. Finally on Wednesday, I was able to speak to general manager, Ray. At this point I was pretty stressed out and at my limit and demanded answers. He personally called the service manager and stated to approve an SUV rental from Hertz (I guess this wasn’t approved earlier?) and that our service manager would call us to schedule an appointment. We made the appointment for December 26th so it gave time for Hertz to get an SUV together and so we could all get through the holidays. On December 26th we brought the vehicle to our service manager and everything seemed like it was going to be taken care of. They assured us they would call us with updates. We go the Hertz counter and the girl behind the counter told us they didn’t have an SUV and it was because we never came to our appointment. We told the girl she has the wrong information and that this is day we had scheduled now for two weeks. Our service manager then gave us an Audi Q5 loaner since Hertz apparently did not have the correct dates in their system. Three weeks go by and we don’t hear anything. Finally on January 17th I receive a voicemail from our service manager that the Acadia is ready for pick up. Audi replaced the faulty DVD player with a new one, stated that Chevy had the vehicle for two weeks and couldn’t find anything wrong with the heated seats (understandable since the problem is intermittent) and that collision had fixed the door. We picked up the Acadia on January 22nd (we had gotten a lot of snow and late nights at work). We got into the Acadia and the heated seats were working and we had a beautiful new dvd player that worked and looked flawless. We were finally happy to be done and able to actually enjoy the vehicle we had purchased over a month ago and hadn’t really been able to drive. The next day I went out to the vehicle to go to work, opened up the driver side door, for it to get snagged on the fender. I breathed deep, calmed down and went to work. We were hit with snow again for a few days. I finally was able to call Audi today, January 28th to talk to my service manager. I have called twice and left messages that still have yet to be returned. I ended up talking to another service manager who told me to talk to collision directly. I left a voicemail for collision and they called me back promptly. They stated they have not looked at my vehicle once and they had no knowledge of my problems. After going back and forth a few times, collision stated I needed to talk to their in-house guy, Steve, who would most likely be more up to date on the history of my vehicle. Steve promptly called me back and stated they had only looked at the SUV once for the dents (which were removed and you can’t tell that there was a dent in the first place). He had no knowledge that the front driver door was hitting the fender. He stated that it probably just needs a minor adjustment and that we should bring the Acadia back to our service manager for a third time. At this point in time, I will be bringing my vehicle to Audi for the same issue for the third time. My fiancé will be waiting for the vehicle and I am hoping (praying) that this can be over and done with and we never have to bring our vehicle or business to this dealership again. More

Buyer Beware. Brought my TT in to Audi of Turnersville service shop because the clutch would not disengage. The car had 39,543 on it at this time but was out of warranty. The issue came to be a slave cyli service shop because the clutch would not disengage. The car had 39,543 on it at this time but was out of warranty. The issue came to be a slave cylinder / throw-out barring rupture. The cylinder is ingeniously located within the bell-housing. (no clutch fork, just a throw barring) Long story short I ended up replacing the slave cylinder / throw-out barring, clutch, pressure plate, and flywheel. All to the cost of $3,100.00, nearly double the estimates from three other shops. But I chose Audi because of their warranty (One year/ 12,000 miles, parts & LABOR!) and what I thought to reputable accountable service. After picking the car up everything seemed to be fine. However 3,000 miles later (42,134) the transmission jammed between first and second gear. I immediately towed the TT back to Audi of Turnersville. They denied being the cause of the problem stating that the clutch operated correctly. They then gave me an estimate of $7,000.00 for the repair. (Remove broken transmission and replace with rebuilt transmission) True the issue has nothing to do with the clutch but is undoubtedly directly related to the reinstallation of the transmission, more specifically, the shift linkage adjustment. After speaking with 7 different Audi shops, four of which are dealers, each one had an identical diagnosis. The shift linkage was improperly dialed-in causing a premature failure of the gear syncro within the transmission. Naturally first and second gear would be the first to go because they are the most used. Upon the cars repair elsewhere I will be seeking legal compensation in court for the cost of repair. Its a true shame that dealer service shops like this exist. Audi USA as well as Penske automotive group should stand behind their mistakes. For the record. In spite of my situation, Dana Magnani is very nice, a pleasure to work with, and a true asset to this otherwise dodgy dealer service shop. Needless to state, I will not be returning to Audi of Turnersville nor will I recommend them to anyone I know. More