Audi Tysons Corner

The level of service at HBL is wonderful. I am impressed with the timing of the work and desire to get things done. My service advisor handles all of my concerns and explains in detail what needs to be don with the timing of the work and desire to get things done. My service advisor handles all of my concerns and explains in detail what needs to be done and why. Their pricing on service is very competitive. More

I have leased or bought every car I have had for the last 20 years from Pat Driscoll. I hate the whole car leasing/buying process but I cannot imagine buying a car from anyone other than Pat. He is hon 20 years from Pat Driscoll. I hate the whole car leasing/buying process but I cannot imagine buying a car from anyone other than Pat. He is honest, reliable and a real professional. He gets you the best deal he can and tells you honestly what your options are. I have referred several of my friends to him and they have been equally impressed. More

The service organization and particularly Matt Frick, my service coordinator, consistently deliver stellar support. They are responsive, set proper expectations, deliver beyond those expectations and gener service coordinator, consistently deliver stellar support. They are responsive, set proper expectations, deliver beyond those expectations and generally go out of their way to ensure you get the experience you would expect when purchasing a car in this category. I have now been with Audi of Tysons for over 6 years and I would buy my next Audi there because of the service. We own two Audi's and I consistently find when I have out of warranty work that they are price competitive and the service is exemplary. Their service professionals have been there for a while and very knowledable about not only the car, but also the customers. More

I purchased my Audi's from this dealership and have I purchased my Audi's from this dealership and have been very satisfied. The service has been outstanding. Greg Jackson has been my Service Adviso I purchased my Audi's from this dealership and have been very satisfied. The service has been outstanding. Greg Jackson has been my Service Advisor for 4 years and I rate him A+ in all aspects of his work with me.Every other employee I have come into contact with has also been totally professional.This dealership is the best car dealership that I have utilized in over fifty years of car ownership. More

I had to take(tow) my car in for damage I did in the snow storm underneath the car and Greg Jackson gave me the name of the towing company that they use and it was fantastic. They towed the car in after a storm underneath the car and Greg Jackson gave me the name of the towing company that they use and it was fantastic. They towed the car in after a heavy snow and were at my house to take the car within a few hours. The Audi service department totally fixed my car and I was back out on the road in 2 days and this was even after they had to order parts for my car. I always have been cared for very well at this dealership. More

This is a swindle. When I purchased the car they told me they would cover for a rental car during warranty work. Now, they don't fix the car, so I have to take it over and over, they take several days to wo they would cover for a rental car during warranty work. Now, they don't fix the car, so I have to take it over and over, they take several days to work on it, they never have replacement parts, and I have to pay for the rental car. More

I will first start by saying I have owned several Audis in the past, I feel they make a great product. Its just too bad that the dealers are not as good as the cars. As far as teh friendliness goes, the se in the past, I feel they make a great product. Its just too bad that the dealers are not as good as the cars. As far as teh friendliness goes, the service consultant Mr. Frick is as about as snobby as one can be. He is a real prick. I asked to see the service manager and Mr. Frick didnt even acknowledge I had said anything. I had so many new dings in teh side of my car after they were done with it, it looked like the finish on my golf balls. When I seen the porter with one hand it didnt surprise me. As for the service...it was sub par at best. For as much as they charged me these Audi Techs must all be making a killing...They couldnt find the rattle that IS THERE EVERYTIME I GO OVER SPEED BUMPS. Anyway i will not be returning to this dealer...EVER. More

As with so many other reviews, I don't know where to start. Way too many problems and the staff are an absolute bunch of jerks. It must come from management on down. I have seen too many service reps start. Way too many problems and the staff are an absolute bunch of jerks. It must come from management on down. I have seen too many service reps leave, and speaking to one who ended up elsewhere, this is because the managers are totally profit driven and could care less about customer satisfaction. They routinely took advantage of my wife. A horrible place to deal with, and I'm glad I finally found a trustworthy independent shop. More

The saga begins in 2005, I get a flat and low and behold no spare. The car had been a couple of places including HBL so I called my service writer to see if was removed and not replaced by accident. Could no spare. The car had been a couple of places including HBL so I called my service writer to see if was removed and not replaced by accident. Couldn't find it. Put the car on lock down, no one touches it but me. I bring it back for the 35k 6 months later with a bunch of warranty requests. Get denied on half of them. The scratch my rear bumper. Change my own oil 4 months later and whoever put the underbody skirt on left 2 bolts out so now it's damaged. A couple of months later I am cleaning the car, go to clean the spare well and wheel and tire is gone again. I end up buying it (the same one) back on ebay. Check the other work that had been done and half of it is not put back together correctly. Call the service manager and he hides behind the amount of time passed. I drive the car 7000 miles a year sorry it took me so long to figure out you stole from me. My fuel economy takes a dump around the same time so I check the plugs, if they were replaced at 35k I am a Bill Gates. Complain with BBB and with Audi of America,,,basically get told to pound sand. To bad the car is so great, I will never deal with HBL in any fashion ever and I will trade this car as soon as I can. More