Audi Valencia - Service Center

Worse Audi service department from manager down to staff at the counter. They refuse to fix cars under full Audi warranty they state that they do not have proper staff to address the issue and ask you to wa at the counter. They refuse to fix cars under full Audi warranty they state that they do not have proper staff to address the issue and ask you to wait into the future to address those issues that are not mechanical. Then when you go back they tell you your car is no longer under warranty and nothing in the system shows such complaint. Make sure when you go to Audi of Valencia your service advisor states line by line each issue and DO NOT accept any rain check into the future. If they have no staff then it is their problem to sub the job with an outside private Audi expert. I got burned by believing service advisor Justin that my windows rolling up and down will be addressed. Well now his no longer employed there and the new manager refused me such courtesy service. I was asked to pay $295 diagnosis fee to start the process. More

I wish I could give 0 stars. Called for a simple oil and filter change, also told them there might be a front engine main seal leak. Asked for a quote, and how long it might take Called for a simple oil and filter change, also told them there might be a front engine main seal leak. Asked for a quote, and how long it might take. They could not answer that question, but would be able to after a $270 inspection fee. Asked to speak to the Manager-not in today! When will he be in, they don’t know. I would love to have that job, just come in whenever I want! Then they started arguing with me, said I was welcome to take my business elsewhere. DO NOT BUY A CAR HERE, DO NOT GET SERVICE DONE HERE! More