Audi Westmont - Service Center

I asked my wife what car she liked and she picked out a Q7. I never had an Audi but one of our friends lived their Q7 so we went looking. I found a 2018 with 66k mikes on it in our price range at Westmont Q7. I never had an Audi but one of our friends lived their Q7 so we went looking. I found a 2018 with 66k mikes on it in our price range at Westmont Audi. We took it for a text drive and immediately the brakes sounded like they were grinding. Once we were assured that the dealership would look at and fix the brakes we finalized the deal. The car buying experience was good. The next day they picked up the car as promised and we were told the brakes just needed to be cleaned and they had 7mm on the pad. We took the car in at 74k for service and was told we need front brakes because they were down to 4mm. Now I am not a rocket scientist but pads were driven 66k miles and used 3mm of pad, I drove another 8k and used 3mm of pad. I was upset, I also had a child lock malfunction warning Light come on and was told that I need to pay for a update on the software? I feel the dealership should pay for the new pads and update the software. I paid for the extended warranty. Love the car not the dealership. More

Issues were taken care of and I felt like they really listened to my concerns. listened to my concerns. More

The dealership was well run and efficient. Some of the service / maintenance issues brought up by the initial tech analysis pushed the limits of what the car actually required. service / maintenance issues brought up by the initial tech analysis pushed the limits of what the car actually required. More

Service is great! Fast and efficient everytime I need it! Always friendly, helpful interactions with staff. Always friendly, helpful interactions with staff. More

Matt, was a great service advisor. All my questions were answered fully and the work was completed in a timely fashion answered fully and the work was completed in a timely fashion More

Andrew was great to work with and very professional. Would definitely recommend to family and friends. Would definitely recommend to family and friends. More

Great dealership and Matt made my service appointment a great experience. Friendly personnel and quality service make it easy to return for all my Audi needs. great experience. Friendly personnel and quality service make it easy to return for all my Audi needs. More

Great dealer. Buying transaction went very well and service department is excellent. Lounge facilities are first class when waiting on services to be conpleted. service department is excellent. Lounge facilities are first class when waiting on services to be conpleted. More

The service advisor and team were Professional ; courteous and performed quality Work on my vehicle/ work courteous and performed quality Work on my vehicle/ work More

Great service with a quick turnaround. I was extremely please with the level of detail provided in the digital report please with the level of detail provided in the digital report More