Audi Westmont - Service Center

Worst ever This is the worst dealership experience that I have ever had! I first drop off my car in the morning and things seem all fine until I get into my loan This is the worst dealership experience that I have ever had! I first drop off my car in the morning and things seem all fine until I get into my loaner car, I adjust my exterior mirrors and go to adjust the rear view mirror and it comes off of the windshield and into my hand. I step inside the service area and tell the service writer available and they ask me to wait for them to fix it when I clearly told them that I have a time crunch and need to get going. After standing around for about 10 minutes I get placed back into the same loaner car and drive off hesitantly. After a few hours, I get a call that my car is ready and that one of the issues that I requested fixed would be covered by the dealership because of the loaner inconvenience. When I pick up my car and drive off I went through my RO and found that the requested repair is not fixed because it was "normal operation". I get normal Operation but why lie to your customer and say that the car is fixed when it CLEARLY is not. I will never buy another Audi product as long as I live. I have had 36 cars since I was 16 (25 now) and purchase a new car about every 6 months and Audi will never be another one. More

Worst Dealership ever Stay away. I was going to buy the car from them but they weren't interested in negotiating and wanted me to order the car then test drive it. I went Stay away. I was going to buy the car from them but they weren't interested in negotiating and wanted me to order the car then test drive it. I went to another dealer who was able to beat them by 3,000 (no kidding). What made it worse is that I returned to them for service thinking that their sales department might be bad but service could be ok. I was wrong. They told me to wait for 2 hour refusing to give me a loaner but the car ended up taking 6 hours and then they drove me home without a car. I tried to complain to the GM but he started yelling at me saying that he watched footage of the car and it wasn't 6 hours but 5.5 hours. I called Audi and told them that I don't appreciate paying 87,000 for a car and then being treated this way but their customer care basically said there is nothing they could do except file a claim. They need the dealership. I am never buying an Audi again EVER. More

Mario and his service team are a bunch of incompetents I would not bring my car back there, even if you paid me! Thanks for the headache would not bring my car back there, even if you paid me! Thanks for the headache More

Blake Farmer is always responsive, reliable and friendly. He is knowledgable and very engaging. He promptly calls me with updates on my car with any service or repair issues that arise during the work and ca He is knowledgable and very engaging. He promptly calls me with updates on my car with any service or repair issues that arise during the work and calls promptly when the work is complete and the car is available for pick up. The dealership always has a clean loaner vehcile available for me to use while my car is in service. While Blake stands out, everyone at Westmont Audi is energetic and highly customer oriented. The dealership facility is clean in the service bay, new and comfortable showroom. More

Leon handled my call courtesly and efficiently from the get go. On the initial call for the appointment he asked pertinent questions and ended up knowing exactly why I was making the appointment. He kept get go. On the initial call for the appointment he asked pertinent questions and ended up knowing exactly why I was making the appointment. He kept me informed as to what was gong on with my car and let me know when the work should be completed. No question on my part was insignificant. Leon matched my very high expectations of Audi. carol Ducommun 630 969 1930 More

When I discovered a low oil light on my rental A3, I found the nearest BP station and tried to find an oil that might work. I called Audi America and the agent there was most helpful but we couldn't de found the nearest BP station and tried to find an oil that might work. I called Audi America and the agent there was most helpful but we couldn't determine if the oil I had in hand would work, so I asked for the closest dealership and found the Westmont Audi 2miles away. My partner has an Audi A6 so it was nice to find such a helpful man James in this dealership. He immediately assisted me so I could take my daughter to her appointment at the hospital for a test. What a wonderful experience. Zipcar is very lucky to have such a vehicle in their livery. Thank you again, James. More

Just wanted to let anyone interested know that the Service Department at Laurel Audi of Westmont has always been terrific. I came in this last week, without an appointment, because my 2010 Q5's servic Service Department at Laurel Audi of Westmont has always been terrific. I came in this last week, without an appointment, because my 2010 Q5's service light was coming on. James Faulhaber took care of me personally and noticed that the oil plug was missing. James not only took care of my immediate problem, but also ordered the oil plug and had it delivered the very next day at no charge. Thanks James! More