Audi Westmont - Service Center

Blake Farmer is always responsive, reliable and friendly. He is knowledgable and very engaging. He promptly calls me with updates on my car with any service or repair issues that arise during the work and ca He is knowledgable and very engaging. He promptly calls me with updates on my car with any service or repair issues that arise during the work and calls promptly when the work is complete and the car is available for pick up. The dealership always has a clean loaner vehcile available for me to use while my car is in service. While Blake stands out, everyone at Westmont Audi is energetic and highly customer oriented. The dealership facility is clean in the service bay, new and comfortable showroom. More

Leon handled my call courtesly and efficiently from the get go. On the initial call for the appointment he asked pertinent questions and ended up knowing exactly why I was making the appointment. He kept get go. On the initial call for the appointment he asked pertinent questions and ended up knowing exactly why I was making the appointment. He kept me informed as to what was gong on with my car and let me know when the work should be completed. No question on my part was insignificant. Leon matched my very high expectations of Audi. carol Ducommun 630 969 1930 More

When I discovered a low oil light on my rental A3, I found the nearest BP station and tried to find an oil that might work. I called Audi America and the agent there was most helpful but we couldn't de found the nearest BP station and tried to find an oil that might work. I called Audi America and the agent there was most helpful but we couldn't determine if the oil I had in hand would work, so I asked for the closest dealership and found the Westmont Audi 2miles away. My partner has an Audi A6 so it was nice to find such a helpful man James in this dealership. He immediately assisted me so I could take my daughter to her appointment at the hospital for a test. What a wonderful experience. Zipcar is very lucky to have such a vehicle in their livery. Thank you again, James. More

Just wanted to let anyone interested know that the Service Department at Laurel Audi of Westmont has always been terrific. I came in this last week, without an appointment, because my 2010 Q5's servic Service Department at Laurel Audi of Westmont has always been terrific. I came in this last week, without an appointment, because my 2010 Q5's service light was coming on. James Faulhaber took care of me personally and noticed that the oil plug was missing. James not only took care of my immediate problem, but also ordered the oil plug and had it delivered the very next day at no charge. Thanks James! More

Do not go to this dealership for service! I took my 2007 Audi A4 in for the 35k mile maintenance with the service package I purchased, but they still missed items that I told them about. I even paid for a t Audi A4 in for the 35k mile maintenance with the service package I purchased, but they still missed items that I told them about. I even paid for a tire rotation which they failed to do. (I have proof of this due to a marked tire that was in the same place as before giving them my car.) There was also a belt noise when the care was in idle that was not taken care of which should have been included in the maintenance package or atleast the manufacturers warranty but again they did not fix. When I called to try and rectify the situation, Gail insisted that the tech rotated the tires and that they didn't hear anything when the car was in idle. It even took 5 hours to hear back from them after leaving a vm, what kind of customer service is that? More

I scheduled for an oil change online. When i came into the service garage it took 5-10 minutes for someone to greet and assist us. When I came in another customer came behind, an older gentleman in a newe the service garage it took 5-10 minutes for someone to greet and assist us. When I came in another customer came behind, an older gentleman in a newer Audi. Finally the service manager Ed Skibinski helped me. He informed me of all the previous work that had been done to my car by the previous owner, but that was the only good that came of it. They had told me it would take 30-45 minutes. I was shown into the waiting room and not to long after I was given new by an ad visor that my car would need some work to be done. He then told me the price as If I were unable to afford it and walked away. In total time I waited 1hr and a half. It was not untill i decided this was taking to long and I was going to check on my car, I saw my car sitting outside and talked to the cashier and I was told she had no paperwork. I walked into the service garage and my advisor had told me my car was done and the paper work was also done. After talking with the cashier again there was no actual paperwork and they could also not re-print any of it. I had paid for the services and headed home and a few minutes after I had gotten home I got a call from their service desk that I was apparently a "no show" and asked if I wanted to reschedule. This was an overall terrible experience. More