Audi Wilsonville

Service is always top notch. This is a great dealership. Work is always performed up to my expectations! The staff are outstanding to work with. They take great care of my A This is a great dealership. Work is always performed up to my expectations! The staff are outstanding to work with. They take great care of my Audi Q5. More

Great service! The Audi service team always goes above and beyond to ensure I’m pleased. I wouldn’t trust any other service dept with my vehicle. The Audi service team always goes above and beyond to ensure I’m pleased. I wouldn’t trust any other service dept with my vehicle. More

Recall and new tires The device Dept was the busiest I’ve ever seen it but things still ran very smoothly They we’re still able to install new tires even though it wasn’ The device Dept was the busiest I’ve ever seen it but things still ran very smoothly They we’re still able to install new tires even though it wasn’t scheduled More

Safety Recall I really appreciated how my service advisor, Jake, handled this safety recall visit. When it became clear that the shop was backed up, he quickly s I really appreciated how my service advisor, Jake, handled this safety recall visit. When it became clear that the shop was backed up, he quickly secured a loaner car for me and allowed me to proceed on my way. He called me twice during the period the car was being worked on to give me an update on its status and provided an accurate estimate of when the car would be ready for pickup. More

They treat you right This dealership is not the most local for me, but the only one I will go to with my vehicle. You are treated with the kind of customer service that on This dealership is not the most local for me, but the only one I will go to with my vehicle. You are treated with the kind of customer service that one would expect. Always greeted with a smile, attentive, and will do what has to be done to get you back in your vehicle and back on the road without a problem. This dealership pays attention to all the details to make sure that your customer experience exceeds your expectations. I have no reason to go anywhere else (and will sit in traffic if I have to do so). Dee Sanchez has continued to exceed my expectations regarding service. She communicates very clearly and often. She performs at a very high level of service and is truly the reason that I am going to that dealership. I know how I am going to be treated, and I know how the service for my vehicle will be. taken care of. Do not hesitate to go to this dealership! More

Great service but not cheap! Very professional, prompt. Customer Service was outstanding. Loaner car was awesome. Price seemed steep for the work performed on A4, but having the c Very professional, prompt. Customer Service was outstanding. Loaner car was awesome. Price seemed steep for the work performed on A4, but having the car serviced at Audi Wilsonville gives me peace of mind, which is why I keep coming back. More

Excellent customer service . Rod sent me a text and email with recommendations for additional service that even included photos of the parts he recommended replacing. I really . Rod sent me a text and email with recommendations for additional service that even included photos of the parts he recommended replacing. I really liked that. I knew exactly what to expect. More

January 3 Recall visit I had my Audi in for recall service on January 3. I think that the Service Dept. staff is top rated. They are friendly, knowledgeable and always eag I had my Audi in for recall service on January 3. I think that the Service Dept. staff is top rated. They are friendly, knowledgeable and always eager to assure that I am completely satisfied with the service that I have received. I know that my vehicle will always be cleaned inside and out before it is returned to me; however, this time I was pleasantly surprised to find that my car had been filled with gasoline as well. A very nice, unexpected perk! I live a considerable ways from the dealership and really appreciate the use of a loaner vehicle if service on my vehicle will take more than an hour or so. This is where my one and only negative comment will be about Wilsonville Audi... the new A3 that I drove home had been sprayed heavily with a citrus based air freshener that left me coughing by the time I arrived at my house. I wanted my wife to sit in the car to see the visual display on the dash and she immediately complained about the odor of the air freshener. I drove the car back to the dealership with the window down. I see no reason for spraying an air freshener in the car unless some sort of odor causing accident had occurred. More

Great customer service After a month of poor customer service with my local dealership, I decided to give Wilsonville a call to see if they could help me. It literally took After a month of poor customer service with my local dealership, I decided to give Wilsonville a call to see if they could help me. It literally took me 15 minutes to get the deal I wanted. The drive to and from Seattle was worth it as the customer service at Audi Wilsonville was suburb. More

Wrranty work Audi Wilsonville did some warranty work on our Q5. As always, the service staff were friendly and welcoming. They answered a couple of general questio Audi Wilsonville did some warranty work on our Q5. As always, the service staff were friendly and welcoming. They answered a couple of general questions I had. I'm always impressed with the care they show to our vehicle--taking pains to protect the seats before they take it back for service. The vehicle was ready on time. It was a nice experience. More