Audi Wilsonville

Turn Around and Run To Somewhere Else Too many things to list and this could literally be a short story. Major engine work done at 54k miles. Timing chain goes out at 90k and caused $6000 Too many things to list and this could literally be a short story. Major engine work done at 54k miles. Timing chain goes out at 90k and caused $6000 worth of damage. Audi only covers the cost of timing chain but only 25% of damage the timing chain causes. Why? I was told by two separate customer service agents named Rachel and Emily that it’s against the law and the judge who signed the CLASS ACTION SUIT WON’T LET US. I call back to ask for copy of suit and name of judge and was told I didn’t hear what I heard and was transferred to an alternate number. What the heck?! I didn’t hear what I heard?! I told her to check the calls as they are recorded and she said, “only some are recorded.” Oh, and in order to get the timing chain covered (which cost $2000) I had to have the Honda dealership on Wilsonville get ahold of the previous owner for records cause Audi would not do it. Yet both dealerships has the same info! The service manager who sat comfortably in his office can bugger off in my opinion. I do feel bad for Brian who I dealt with mostly cause he has to be the mouth piece for a heartless and all about the bottom line dealership and company. Now I’m off to pay $3500+ for something that should be covered. The fact is this...Audi Wilsonville did major engine work on this car at 54k miles. Then 35k miles later something goes wrong and they only cover part of it because they have to due to a class action lawsuit. And there’s records that prove the car was well maintained during that 35k miles. Only another dealership went above and beyond to get those records cause Audi would not. And if you question any of these allegations feel free to ask me for paperwork and phone records to prove it. More

Good deal, best sales person. My family and I happen to be a road trip from Bellevue,WA to Lego.Land in California and at the same time in the market to get a new car. Between all My family and I happen to be a road trip from Bellevue,WA to Lego.Land in California and at the same time in the market to get a new car. Between all make and brands we decided to get a Q7. The deal Eric gave us was much better than our deal in Bellevue. We took the unit in our way back to bellevue. We had to drive 200 miles from the dealership to home, and I can simply say it worth it. Some minor issue we noticed in the way home, and it was easily taken care of by Eric. I would really recommend the dealership and specifically Eric to all my friends and I think I already know where I am going to get my next car from :) More

WE WOULD NEVER BUY A CAR AGAIN FROM AUDI WILSONVILLE WE WOULD NEVER RECOMMEND PURCHASING A CAR FROM AUDI WILSONVILLE FROM A DISTANCE !! Two weeks ago we bought a used luxury car from them for cash, flew WE WOULD NEVER RECOMMEND PURCHASING A CAR FROM AUDI WILSONVILLE FROM A DISTANCE !! Two weeks ago we bought a used luxury car from them for cash, flew 700 miles to buy it, only to discover the condition was not as represented. When we asked about the scrapes that were not disclosed, the sales person shrugged and said what did we expect, it was a used car. We were obviously disappointed , but by then it would have been extremely expensive to walk away. Then when we arrived home we discovered some SAFETY parts missing from our car. We called four times to try to resolve this problem and they have refused More

Always Good! Scott Bowman has helped with two new Audi's, and both experiences were painless! Scott steered me into the right vehicle(s) at the right price withou Scott Bowman has helped with two new Audi's, and both experiences were painless! Scott steered me into the right vehicle(s) at the right price without any haggling! I will work with Scott again when the time comes. Thank you Scott! More

Always taken care of! I would love to take the time to give thanks to Jacob (Jake) who always takes wonderful care of me and my car when I need to come in for a car service I would love to take the time to give thanks to Jacob (Jake) who always takes wonderful care of me and my car when I need to come in for a car service. He is professional and respectful and I couldn’t ask for anything more from him! I would highly recommend wilsonville Audi! More

5,000 mile gratis service. Investigate a couple of issues. Edward Swift was attentive and professional. He demonstrated concern for the two issues I presented. As this was only an oil change and inspection, Edward Swift was attentive and professional. He demonstrated concern for the two issues I presented. As this was only an oil change and inspection, there isn't much to relay. Having access to a new Audi service loaner was a pleasant bonus. As was having my vehicle returned shiny clean and vacuumed. In summary, I felt pampered by the Audi Wilsonville service department and I would recommend them to any Audi owner. More

Excellent Service Very efficient and professional service department. This was my first time at the Audi Willsonville service dept., and I found the staff very friendly Very efficient and professional service department. This was my first time at the Audi Willsonville service dept., and I found the staff very friendly and helpful. More

Great Service dept Staff was friendly and very welcoming. Service was timely both dropping off, servicing and picking up with paperwork. Lease is coming up, purchased l Staff was friendly and very welcoming. Service was timely both dropping off, servicing and picking up with paperwork. Lease is coming up, purchased last time at different dealership but considering going here for next Audi More

Best service visit to date I had the pleasure of working with Jake for this service visit. I was having routine 55k maintenance done on the car. He was very friendly, thorough I had the pleasure of working with Jake for this service visit. I was having routine 55k maintenance done on the car. He was very friendly, thorough and went out of his way to ensure I was able to take advantage of any service deals that were available. I loved his positive and professional attitude and I walked away feeling very taken care of. Thank you so much Jake! More

DAVID PRICE!! Outstanding!! My husband and I purchased our Audi Q5 in July 2018 at Wilsonville Audi... The best aspect was our Auto Brand Specialist.. (David Price.) He was intel My husband and I purchased our Audi Q5 in July 2018 at Wilsonville Audi... The best aspect was our Auto Brand Specialist.. (David Price.) He was intelligent, respectful, extremely knowledgeable, calm not a hard sell and had a strong background in Audi as a previous Audi Technician. David was amazing and very resourceful. Not to mention he is a really nice guy!! Jenna M. More