This is mediocre Audi dealership.
Sales experience was OK (Roger Choueiri gets a "B"), their internet ad had an error (mentioned a navigation system while in fact that particular car didn't have one), they didn't discount a penny for their mistake (said, the car is deeply discounted already, when in fact the price was just OK, not too high for the options and not too low either). I could've bought a similar or better car at another dealership, and I should've. Considering how many issues I had with the car, it should in fact have been priced 5 grand less, the cost of my time, frustration, nerves, countless rentals.
The car was certified pre-owned and that's where all my troubles started. Right off the lot the car needed a replacement of the windshield, and there was also a rattling due to a loose panel. Thankfully, the dealership took care of these issues quickly and with no hesitation, thanks to Nicole Rabitzsch ("A" for trying hard to resolve all my concerns).
But this was not the end. The car had a very distinct and very loud noise at certain speeds (50 and over 70 mph). The dealership tried to replace wheel bearings (which didn't help), and at the end they simply said: "This is normal road noise", which is code word for "we don't care, and there is nothing else we can do".
Luis Soto, Business Manager of the dealership, took a road test with me (thank you for that) and also confirmed at the end: "This is normal road noise, your car is fine".
I did not believe the noise was normal and was concerned for my safety, I did not want to have a major accident while driving on the highway at high speeds. I took the car to a different dealership, which confirmed that the gearbox is damaged and the car is not safe to drive.
The negligence of this dealership is beyond my understanding. They might be OK to change your oil, but I would not trust this dealership to perform any more serious service than that.
They caused me a lot of frustration and several hours of wasted time (driving back and forth to them, trying to convince them to listen to me). Very negative experience.
One of my friends said, "this dealership is a disgrace to Audi brand", and I agree with him.
Final grade: "D".