I purchased a pre-owned Q5 from this dealership and so far the car is great my sales experience had a little of the hard sale to it, and it did not come from my salesman. Finance was kind of overzealous even though I walked in with my pre-approval.
When I walked out to take my car home there was only one key. Knowing how expensive these new keys can be I asked about that and was told I would get a second key but they were unable to locate it at that time. I followed up with my salesman on several at least once a week for the last month and have been told they have to get it ordered but still no key.
I am finally just tired of waiting so I called to purchase an extra key and was told the key fob would be $350 and programming would be an extra $200.
I honestly would have gone somewhere else had I known that the promises were empty and I would be xxxxx for a new key. DTLA you can do better than this right?