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Audi of Fairfield
Fairfield, CT
170 Reviews
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170 Reviews of Audi of Fairfield
December 04, 2018
worst customer service I have ever encountered I should probably go to Vegas because according to my sales guy at Audi Fairfield, there was absolutely nothing wrong with the car when he sold it to I should probably go to Vegas because according to my sales guy at Audi Fairfield, there was absolutely nothing wrong with the car when he sold it to me. I mean what are the odds of a perfectly good car ("fully checked over and inspected") starting to not only leak oil but also coolant within one week after buying it, astronomical. I beat those odds. On top that what are the odds that the warranty I purchased with the car doesn't cover any of it. Beat those odds too. Yeah, do not buy a car here. More
by Dan
Employees Worked With
Eric Brennan
October 10, 2018
Horrific customer service 1. The ignored my five requests to get an estimate prior to work done 2. The had the audacity to charge me $275 for a flat on a loaner; I didn’t 1. The ignored my five requests to get an estimate prior to work done 2. The had the audacity to charge me $275 for a flat on a loaner; I didn’t even make it home. Buy elsewhere and save yourself the agrevagion. My wife and I have always purchased Audi’s . Guess what....it’s time to move on. More
by Mark
Employees Worked With
Tanner Amoroso
June 28, 2018
Outstanding. Jordan could not have been more professional! Jordan was honest, patient and accommodating. He allowed us to use a loaner while we waited for our car to come off the dock. He could not have been Jordan was honest, patient and accommodating. He allowed us to use a loaner while we waited for our car to come off the dock. He could not have been more gracious. Our entire experience was amazing. More
by LisaAudi
Employees Worked With
Eric Brennan, Jordan Jackson
June 01, 2018
Shame on you Audi of Fairfield (Audi Service) I bought an Audi Q5 2012 from a certified Audi Dealer in 2015 at Audi of Fairfield, Fairfield Connecticut. I have been having problem with oil consump I bought an Audi Q5 2012 from a certified Audi Dealer in 2015 at Audi of Fairfield, Fairfield Connecticut. I have been having problem with oil consumption, I went thru oil consumption test and it failed twice. They stated it costs $9500 to fix it. Needed 1 quart every 400 miles. I contacted AudiUSA by Email several times and I also contacted the manager of Audi Service Center in Fairfield, CT. I still have Outgoing email saved, not a reply/response. Audi Service Center of Fairfield. They are so shady, they wanted you to pay for it. The Audi Service of Fairfield Connecticut didn't even try to help me/customer to get audiUSA pay for the costs. AudiUSA refused to cover the repair under warranty. Consumers, DO NOT BUY any Audi, stay away from Audi of Fairfield, Connecticut. AudiUSA does not stand behind their faulty products. Shame on you Audi Service of Fairfield and Shame on AudiUSA. I will continue to write more about this on the newspaper. Never this life time will buy another Audi. More
by Jack
Employees Worked With
Chris
April 30, 2018
Not happy - but the manager saved the day! I arrived at this dealership to make a deal, but they admittedly dropped the ball when it came to closing the deal. After losing my sale to another I arrived at this dealership to make a deal, but they admittedly dropped the ball when it came to closing the deal. After losing my sale to another dealership, Eric Brennan (the manager) reached out to me and was authentically apologetic. I'm writing this to let everyone know that although someone can make a mistake, the followup is the most important part. Eric Brennan gave me a completely new outlook on the dealership with his apology and would consider giving them a shot again when I purchase my next Audi in early 2019. More
by 203Connecticut
Employees Worked With
The manager's name who botched the deal isn't listed as an option for me to choose! , Eric Brennan
January 10, 2018
Serive John Adams manager. Worst service ever . I would never go back . Not professional . Never again filed complain with Audi of America on him. Please don John Adams manager. Worst service ever . I would never go back . Not professional . Never again filed complain with Audi of America on him. Please don’t go there. More
by Lawful
Employees Worked With
John Adams
November 15, 2017
Great experience! I bought a certified pre owned q5 from the Audi dealership in Greenwich (because Fairfield didn’t have the one i wanted). The car had oil leaking to t I bought a certified pre owned q5 from the Audi dealership in Greenwich (because Fairfield didn’t have the one i wanted). The car had oil leaking to the side of the engine and the service manager there said it was “normal burnt oil.” I took the car to Audi of Fairfield to get looked at, they resealed the piece of the engine that was leaking oil, gave me a 2018 loaner car in the meantime and it was all covered. Always a good experience with them. More
by Jilliannrp
Employees Worked With
Chris who works in service!
October 20, 2017
Crashed my car Brought my car in to have several small scratches repaired on the wheels and spoiler. When i brought in in they said they had no idea why it was ther Brought my car in to have several small scratches repaired on the wheels and spoiler. When i brought in in they said they had no idea why it was there despite my having acalled ahead of time and made appointment. They called and said car was finished only to get there and find out they hadnt fixed the spoiler Next call i get they crashed the car at $17k damage i only drove the car 500 miles. I broght them a car that was nearly perfect and they return me one that had been crashed Told me they would fix it making a claim on my insurance. how generous. They will make a profit on the body shop work and i get a car that is worth $ 11k less as it has been crashed. Lots of luck selling afrer a crash it and no help from them at all. I have a lawyer and am suing them. Funniest part is that they made two follow calls to assure i was completely satisfied with the seevice. Call to corp headquarters at Pensky to complain was followed up by a call from agency to tell me how unreasonable i was in not accepting their genrous offer to fix the car for me. Horrible dealership More
by 737373
Employees Worked With
Anderson
January 13, 2017
Committed to their customers I wrote a very long review about poor repairs for my heat and fuel injectors, since then the manager reached out to me and offered to fix my heat and I wrote a very long review about poor repairs for my heat and fuel injectors, since then the manager reached out to me and offered to fix my heat and give me a service credit for the unnecessary parts purchased and inconvenience. The customer service is always excellent and this experience shows that they are committed to doing right by the customer. More
by tschneider319
Employees Worked With
Roseanne Jazior
December 10, 2016
Car stolen from lot - horrible experience!!!!!! My husband brought his rare Audi that he had just purchased to Fairfield Audi for service. After a few days he received a message from the manager tha My husband brought his rare Audi that he had just purchased to Fairfield Audi for service. After a few days he received a message from the manager that his car as well as another were stolen from the lot (NOT the first time this has happened). TO make a very long story short - they forced us in the end to use our insurance and because of the high deductible for home owners insurance we were never compensated for the items inside the car. Also, the police officer who took the case said that they were "dragging their feet" to report the car missing. In the end the car was recovered, taken on a weeks long joyride and found on the side of the road in New Haven. My husband searched across the country for this rare car and brought it to FA thinking it was in the best hands possible. Why would a dealership leave a rare car outside with the keys attached to the window?? This was the most horrible experience that we have ever had to go through with a car. Go to Greenwich Audi - our experience ended there which is what we would have expected at FA. More
by Alana DiMuzio
Employees Worked With
Eric Brennan
