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Audi of Fairfield

Fairfield, CT

4.9
170 Reviews

435 Commerce Dr

Fairfield, CT

06825

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170 Reviews of Audi of Fairfield

October 14, 2020

I had an usual situation where my recently purchased pre owned car was stuck in Maryland. Service manager Eddie and Rob went above and beyond to get my car picked up from there are get it repaired in a tim More

by sal.ferraro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Brennan, Dave Nachman, Eddie Bouphavan, Rob Joseph
Oct 15, 2020 -

Audi of Fairfield responded

Thank you for the positive review and rating! We are happy to know that our service team was able to help you with your vehicle, especially Eddie and Rob. We value your business and we look forward to any future visits!

October 03, 2020

Repeat customer, no pressure willing to negotiate on my trade and on the cost of the vehicle, easy peasey financing , great financing rates, I traveled an hour plus to go there , worth the travel time, 5 More

by rockit93
Recommend Dealer
Yes
Employees Worked With
Felipe Lucero
Oct 04, 2020 -

Audi of Fairfield responded

Thank you for the excellent review. We are happy to know that you enjoyed our services. We look forward to working with you again.

September 24, 2020

Professional and friendly staff. Sad no snack in the waiting room as before. Also the car exterior cleanliness is not as good. I didn’t receive a clean car as I expected. A few spots of bird droppings o More

by Glantlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Walsh, Sam Sirichantho
Sep 24, 2020 -

Audi of Fairfield responded

Glantlee, ​ I am sorry to hear about your disappointment with your service experience that was less than perfect. Given the opportunity, I would like to speak with you about your experience. Please email me at PRandazzo@penskeautomotive.com. Thank you, Paul Randazzo Audi Fairfield General Manager PRandazzo@penskeautomotive.com

September 18, 2020

I visited Audi for normal service and maintenance. Everything was cared for very quickly and efficiently the car was clean and done within an hour and a half which was good time good service friendly More

by Sfuller241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Joseph
Sep 18, 2020 -

Audi of Fairfield responded

Thank you for the excellent review. We are happy to know that you enjoyed our services. We look forward to working with you again.

September 17, 2020

Great experience . Professional, transparent. Very good folks. Also took time to share my options relating to an extension of my service contract. This helped making a good decision. More

by Paul b
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ben Smith
Sep 17, 2020 -

Audi of Fairfield responded

Hi there, thank you for the great review! We're pleased to know your experience with our team was positive. If there is anything else we can assist you with, please let us know.

September 17, 2020

Great staff and good service. I strongly recommend these guys to anyone needing service or sales. They made me feel like a real valued cu. More

by plrndzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Brennan, Carol Ardolino
Sep 17, 2020 -

Audi of Fairfield responded

Hello, thanks for the kind words! We're glad to hear your experience was positive. Let us know if there is anything else we can help you with,

September 05, 2020

Great service , took me in right away and processed my service order waited less that an hour for tire change and safety light check. Always treated well by all Audi people More

by Lisanable01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Joseph
Sep 05, 2020 -

Audi of Fairfield responded

It's wonderful to know that you received quick service at our dealership! Please let us know if we can be of any further assistance.

September 02, 2020

Appointment was easy to schedule. Well organized when I arrived to drop off my car. Sam was very knowledgeable and answered our questions about Audi Care. More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sirichantho
Sep 02, 2020 -

Audi of Fairfield responded

Michele, thank you for the positive rating! We are delighted to know that you had a good service experience with us and with the help of Sam. We value your business and please let us know if we can help further!

August 30, 2020

I like my associate Roberts’ professionalism. Getting a loaner vehicle was easy and convenient. I really had no issues which is remarkable in this day and age. No one seemed lazy. Everyone was doing their More

by chereal22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Joseph
Aug 31, 2020 -

Audi of Fairfield responded

Thank you for the great review. We will be sure to thank Robert for providing you with professional service. Let us know if there is anything else we can help you with. We look forward to working with you again.

August 28, 2020

A great experience as always. I trust the service department to keep my car running like new. I always feel better after a service The end More

by cyrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Campanelli
Aug 28, 2020 -

Audi of Fairfield responded

We appreciate your kind words, Cyrus! We're happy to know your experience with our team was positive. We are here anytime you need help.

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