Audi of Wallingford

Purchase experience William Morales gave me a 2015 Audi A3 brochure sometime in February of this year. After considering a Ford Fusion; Mercedes CLA250; Kia Optima; Chevy William Morales gave me a 2015 Audi A3 brochure sometime in February of this year. After considering a Ford Fusion; Mercedes CLA250; Kia Optima; Chevy Impala; and a couple of Lexus models I decided on the A3. I was contemplating waiting for the release of the 2015 VW Golf TDI; my car at the time was a 2011 Golf TDI which was developing some non warranty issues so I decided not to wait. Audi of Wallingford received a supply of 2015 A3s to be utilized as service loaners and were not available for test drives. Audi of Fairfield also received some A3s but allowed prospective buyers to test drive them. I understand that Audi frowned upon this but I used the opportunity to try out the vehicle and was glad I did as I was disappointed in the car. I switched to the A4 and drove that also in Fairfield. Wallingford gave me an A4 demo for a few hours to try out and I was very pleased. Having intentions to lease one I shopped around and found the best pricing from a Mass dealer but for the 10.00/mo savings at the time I did not wish to go out of state. Having found a private buyer for my car the details of the transaction changed as there was no longer a trade involved. Bottom line when all was considered I leased the vehicle from Will Morales of Wallingford. The general manager, Steven Gilligan, got involved with the transaction. After applying a 500.00 deposit to secure the vehicle I was contacted by the Mass dealer whose deal got better and would have resulted in approximately a 35.00/mo lower payment with the same cash at signing. Obviously, it was too late as I had committed to the Wallingford transaction. I brought this to the attention of the sales manager also. I should have been given the same terms as the Mass dealer so I am clearly not pleased knowing that I overpaid. Will was helpful, pleasant, and seemingly honest. I will recommend him but will also suggest to a prospective buyer to take the lowest price regardless of where the dealer may be. More

Awesome Service This dealership never fails. They always seem to make it work and work right. There's never any pressure, they are out to just please the customer n This dealership never fails. They always seem to make it work and work right. There's never any pressure, they are out to just please the customer no matter what the outcome will be. More

I have been contemplating for a few days on whether or not to write this review as I am the last person to complain about anything. However, due to the type of treatment I received, I do think I should b not to write this review as I am the last person to complain about anything. However, due to the type of treatment I received, I do think I should bring the situation to people's attention so that it does not happen to anyone else. I live in NJ and bought a certified pre-owned Audi S6 from your dealership in August 2013 with approximately 20,000 miles on it. Within a couple of months, I started getting a "check engine light" diagnostic. I took the car to a NJ Audi dealership by me and they said that a couple of oxygen sensors had gone bad and need to be replaced. They kept the car for about 7 days and after I got it back, there were no issues for a couple of months. Then, once again, I started getting the "check engine light" diagnostic. I took it back to the NJ Audi dealership and they replaced another oxygen sensor, after keeping the car for a few days. After the second time, the light would intermittently keep coming on and then after a few days would go off. Since this problem began very shortly after I bought the car and wouldn't go away, I called the Audi of Wallingford dealership in December and spoke to Ray Angle to let him know what was happening and what could be done about it. He said that he would need to send someone to pick the car up and drive it from New Jersey to Connecticut so that he could check it at the dealership. However, since it was the holidays, he did not have anyone available to drive the car over and said that he would call me after the holidays and arrange for a pick up. I did not hear back from Ray after the holidays and so I called him up to find out when my car could be picked up. He said that Michael Coughlin would get in touch with me to arrange for the pickup. I also had a series of other issues with the car that I wanted Ray to fix and which I had e-mailed to Ray and multiple times to Michael. I had also asked Michael to do the service on the car since the service indicator had come on. Finally, based on driver availability and the weather, my car was picked up on Tuesday, February 25th. Since I was giving up a V10 S6, I expected to get a comparable loaner. Instead, I got a 2.0 liter 4 cylinder hatchback. In addition, the car had not even been cleaned from the inside. It was dirty with mud on the floor mats (front and back) and there was a dirty rag on the floor by the front passenger seat. This was my first bad experience. My understanding was that the car would be ready by Friday, February 28th. However, I did not hear back from Michael so I sent him an e-mail asking him when the car would be ready. He replied back that he was waiting for the oxygen sensors to be delivered and the car would not be ready on Friday. I asked him if the car would be ready by Wednesday, March, 5th since I was traveling the Thursday through Sunday. He said that he would be out all of next week (March 2nd to the 7th) and that someone else would get back to me to let me know if the car was ready on Wednesday. I did not hear back from anyone. This was my second bad experience. I called Mike on March 10th to find out what was happening with the car. He said it was still not ready. Since it had already been 12 days (counting Saturdays and excluding Sundays) since my car had been picked up I said that I needed the car back as soon as possible. His answer was that he was still waiting for the sensors, did not know when it would be ready, and that he needed to test drive the car and make sure that the light was not coming on. When I called again on Thursday, March 13th, he said the car was still not ready and might need to be kept over the weekend to be test driven. At that point, it was almost 15 days since my car was at the dealership getting fixed. Michael got testy when I insisted that the car be returned to me by Friday, March 14th and said that he would call me back. When I did not receive a call from Michael on Friday morning, I called Ray Angle. He said that the car was being driven back to NJ. The driver arrived with my car at around 9.30 - 10.00 am. When I saw my car, I noticed that it had not been washed. When I opened the driver side door, I noticed that the interior was dirty and had not been cleaned. My car was filthy. There were also some small scratches that I had not noticed before. When I mentioned that to the driver, he said that my car should not have been returned in that condition. He also said that I should have been given a better loaner. This was my third bad experience. My car was kept in your shop for 16 days (counting Saturdays and excluding Sundays). During that time, the only thing that was fixed was the "check engine light". All the other issues that I had noted were deemed "cannot be duplicated" or "not covered by warranty". The service that was provided was poor based on the type of loaner, the cleanliness of the loaner, the number of days taken to fix one problem and the condition that my car was returned in. A few hundred miles were put on the car to drive it back and forth between NJ and CT and also to test drive it. I believe that it was a complete waste of time sending my car over to your dealership. I would suggest talking to Ray and Michael and letting them know how poor the service was that was provided. Hope others do not have to go through what I went through. You have definitely lost one future customer. More

Met with Raj and was comparing an Audi A6 with either a Nissan Maxima or Infiniti Q50. Raj told me the A6 would sell itself and he would give the best service and experience I ever had buying a car. After Nissan Maxima or Infiniti Q50. Raj told me the A6 would sell itself and he would give the best service and experience I ever had buying a car. After challenging him every step of the way to prove him wrong....turned out I was wrong and he was everything he said he was. Car sold itself and he was best in the business. Switched to the Audi after driving Maxima's since 1996. Thanks Raj. More

Our overall experience was fantastic! Ron found the exact car we were looking for and kept us up to date with the details. When we picked up the car he sat with us and explained every last detail and we had car we were looking for and kept us up to date with the details. When we picked up the car he sat with us and explained every last detail and we had fun doing it!! We also met Roseanne, equally awesome. What a great staff and a great buying experience! Thank you More

Ron Ayoub is an excellent salesperson. He was very friendly and respectful. He showed us every car we wanted to see and answered any questions we had. We purchased an Audi RS5 from him. He made sure w friendly and respectful. He showed us every car we wanted to see and answered any questions we had. We purchased an Audi RS5 from him. He made sure we knew everything about the car and was available to answer any questions whenever we needed. More

We were considering an Audi Q5 and Cory walked us through the sales process, the advantages of the vehicle, a great test drive and subsequent questions. We enjoyed working with Cory and will come back to th the sales process, the advantages of the vehicle, a great test drive and subsequent questions. We enjoyed working with Cory and will come back to the dealership in the future. He was extremely professional, and just a very nice person. More

Roseanne Vece and Will Morales made my car buying experience the most pleasurable yet by far. I have purchased more than ten new vehicles in the last thirty years, and never have I had such a profess experience the most pleasurable yet by far. I have purchased more than ten new vehicles in the last thirty years, and never have I had such a professional, friendly and hard working team, that met my every demand, than Roseanne and Will. I did a lot of research on Audi before making my decision, and no other Audi Dealer in the New England area could beat nor match the price I received from Wallingford. More