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48 Reviews of Audi of Wallingford - Service Center
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December 01, 2015
Excellent Service My Audi A4 had oil consumption problems. After reviewing several websites regarding customers with similar issues at other dealers, I was worried I w My Audi A4 had oil consumption problems. After reviewing several websites regarding customers with similar issues at other dealers, I was worried I would have difficulty getting my dealer to address the issue. I was pleasantly surprised that after failing the oil consumption test, my service writer, Michael Coughlin, advised that my car required replacement of the pistons and the rings for the engine. I was provided a loaner vehicle and kept informed throughout the entire process. Additionally, while replacing the necessary engine parts, I was advised that I would soon need front brakes and that my right wheel bearing needed replacement. I was so thankful to have a dealer and service center that is thorough and puts their customers first. Michael was professional and exceeded my expectations. Thank you so much Audi of Wallingford!!! More
by jngathers
Employees Worked With
Michael Coughlin
November 30, 2015
Service Department Had a tire blowout on my A7 the Tuesday night preceding Thanksgiving Day. Mike and the team changed out all 4 tires and performed all other needed se Had a tire blowout on my A7 the Tuesday night preceding Thanksgiving Day. Mike and the team changed out all 4 tires and performed all other needed servicing the next day so that I was up and running by Wednesday night. I always receive great service and best of all, they accommodate my preferred method of communication, email. I highly recommend. More
by Happy Client
Employees Worked With
Michael Coughlin
September 25, 2014
The Best Service Experience is at Audi of Wallingford I have been going to Audi of Wallingford for 8 years and am on my second Audi. I drive 50k+ miles a year, so needless to say the level of care I recei I have been going to Audi of Wallingford for 8 years and am on my second Audi. I drive 50k+ miles a year, so needless to say the level of care I receive from a service department is imperative. Mike goes out of his way to ensure I am taken care of as a client, provides timely updates and takes the time to explain each job/repair to ensure I understand. Recently, I had a large repair that needed to be completed and was just over my warranty. The Service Manager, Ray, took the time to listen to my feedback and needs. He then acted as the voice for me and partnered with Audi of America to ensure I was happy as a client. I walked out of Wallingford Audi with much gratitude for the team. I work over several states and can choose many Audi Service Dealerships, I have had service completed over the years at 4 in the New England area. I choose Audi of Wallingford for the way they care about and take care of their clients. Purchasing an Audi and the Audi life cycle is an experience, you need to ensure you have the right people for best experience and longest life of your car. Huge thank you to Mike and Ray for setting the example of what a client experience should be like at Audi of Wallingford Service. More
by JennyMM
Employees Worked With
Ray Angle, Michael Coughlin
September 24, 2014
Very poor communication... If you don't care about your vehicle, quality of service it will receive and manner in which you are treated as a customer, then by all mean take it t If you don't care about your vehicle, quality of service it will receive and manner in which you are treated as a customer, then by all mean take it to Audi of Wallingford. My car needed just an oil change and diagnostic for trunk malfunction and it was kept overnight at the dealership without anyone calling me with an update. I called day before and told service tech ( Mike ) I was going to drop off car using "early bird " service. I drop off car with info for required service. Mike called me to confirm service needed and obtain additional info, said he would call back during day with update ( he never did ). I called at about 3 pm and was told he was with another customer, left him a detailed voicemail. ( still no call ). I called again at 5:35 and was told service center is closed for the day. I did spoke with their service manager ( Ray ), who apologized and assured me that he would get all the details and call me first thing next day ( he never called ). Mike called me on day 2 as if it was day 1 ( just business usual, kept my car overnight without an explanation ), say they were working on changing oil and my trunk needed a new latch and solenoid, parts and labor cost to repair $440. I declined trunk repair work. ( It turned out my problem was cause by a "pinch wire"/ no power to latch, repair cost elsewhere $0 ). They also charged me a diagnostic fee of $120 which they never did. I drove my car home after picking it up on day 2 ( thank goodness it was about 5-10 miles), it was smoking and smelled, open hood to discover engine coolant spilled because container was not sealed. I will NEVER take my car to Audi of Wallingford again. More
by Jras75
Employees Worked With
Ray Angle, Michael Coughlin
August 11, 2014
New Audi's Parking Brakes Locked My 2013 Audi's parking brake would not disengage when I attempted to head back home in Massachusetts Sunday evening after a weekend visit with my fam My 2013 Audi's parking brake would not disengage when I attempted to head back home in Massachusetts Sunday evening after a weekend visit with my family in Wallingford. I called this nearby dealership on Monday morning. Mike Coughlin was extremely polite and professional as he advised me on the steps I needed to take to resolve the situation. As the situation had not changed - my brakes were still locked - I called Audi's Roadside Assistance. Soon after, the tow truck arrived and took my car to this dealership. Mike was expecting me: the service staff checked out my car; and since the needed part would not arrive until the next day, I was provided with a rental car until my vehicle was repaired. Mike and his staff were very helpful and friendly. Mike kept me informed of the status of my car, was accommodating, and followed up the next day to make sure all was well. I would recommend Audi of Wallingford - and Mike - for all service needs. More
by SAHOEY
Employees Worked With
Service staff that worked on my car - I don't know their names., Michael Coughlin
August 08, 2014
Excellent Service experience I went for new tires installation of my Audi A4 2010. I had very good service experience from this dealership. Also, they quoted me very reasonable pr I went for new tires installation of my Audi A4 2010. I had very good service experience from this dealership. Also, they quoted me very reasonable price for this installation of tires compared to other Audit dealerships in Hartford area. I would go again for my next service work to this dealership. More
by ngrglglg
Employees Worked With
Seth Goodrow
June 12, 2014
My Audi Angel Michael Coughlin was my Audi angel this week. I am the original owner of a 2003 A4 that now has 162K miles and my CEL went on just days before I was Michael Coughlin was my Audi angel this week. I am the original owner of a 2003 A4 that now has 162K miles and my CEL went on just days before I was scheduled to drive my car on a family vacation. Mike was able to get me in and out of service in time for the trip which I know was a squeeze. Mike followed up the next day to ensure all was well with my car and I had told him that my car was running beautifully. However, during my trip about 100 miles from home a dash light came on so my first instinct was to pull over and call Mike since he has proven to be very knowledgeable and pleasant to work with. He walked me through it and the family vacation was back on track! I've used Audi Wallingford service before but my experience with Mike was the absolute best yet! He's honest, informative, and built immediate trust with me just over the phone. I can't say enough to express how grateful I am for his help. More
by klm1205
Employees Worked With
Michael Coughlin
May 15, 2014
Great Experience and Service I needed an estimate on repairs and an oil change. Mike Coughlin was very friendly and made the experience enjoyable. The estimate given was reasonabl I needed an estimate on repairs and an oil change. Mike Coughlin was very friendly and made the experience enjoyable. The estimate given was reasonable and they were willing to work with me as much as they could on the price via available coupons and purpose of the repairs. Not to mention they were speedy in diagnosing the issue and how to resolve it so I wasn't killed in labor costs, which is always nice. Mike updated me as they were working on my car and even took pictures of the parts that require repair. He kindly provided me an estimate and explained it thoroughly to me as well as provided a follow up email to me about what transpired during the appointment, necessary repairs, and the estimate again. It was nice to not have what feels like a heart attack over an estimate for once! The oil change went great. It's always nice to have a complimentary car wash as well :) More
by lexxarexxa
Employees Worked With
Michael Coughlin
May 09, 2014
Enjoyable experience.... Everytime I've gone in for issues with my q7 making a humming sound. They took the time to check every part of my car to find the problem to ensure the safety I've gone in for issues with my q7 making a humming sound. They took the time to check every part of my car to find the problem to ensure the safety of my vehicle for my family. They even brought me to the back to show what they were doing! This group has made me feel welcome everytime! I've dealt with Mike C. who has gone above and beyond to make sure to provide the best customer service with updates, great loaner, and follow ups! They even contributed to my children's silent auction at their school! All the service consultants, service manager, and techs are a pleasure!!!! Exceptional service at this dealership! More
by Krys22
Employees Worked With
Chris Grande.. From service, Ray Angle, Michael Coughlin, Sal Valenzuela
April 27, 2014
Another flat tire My wife and I were driving our A7 from Boston to NY a few weeks ago and ran over a pot hole on Route 91. We ended up with a huge bubble in our tire. U My wife and I were driving our A7 from Boston to NY a few weeks ago and ran over a pot hole on Route 91. We ended up with a huge bubble in our tire. Unfortunately this winter has claimed 3 tires on this car !!! We limped into Audi Wallingford very upset as we had an important event that night in NY. Mike was amazingly sympathetic and immediately found that they had a tire in stock ( which was great as we have rare 20 inch rims with all season tires on them). He got the car in right away and we were off in less than an hour start to finish. He also worked with our dealer in Boston to get our tire insurance account and made the arrangements to have them cover this whole thing. All in all he was amazing especially given he knew were would not be a repeat customer given where we live. Great job Mike !!! More
by wsweinstein1
Employees Worked With
Michael Coughlin
