Audi of Wallingford - Service Center

Exceptional Service Experience Ray Angle, Service Director, went to bat for us with Audi USA to deliver off-warranty engine&turbo at no cost to us - outstanding service! Ray Angle, Service Director, went to bat for us with Audi USA to deliver off-warranty engine&turbo at no cost to us - outstanding service! More

Excellent Service! I have never brought my 2009 Audi Q5 anywhere else for its service - this place has an excellent staff! Not only is their service efficient and thoro I have never brought my 2009 Audi Q5 anywhere else for its service - this place has an excellent staff! Not only is their service efficient and thorough, their pricing is fair and they are extremely friendly. Betsy Burbank New Haven, CT 06511 More

I have been contemplating for a few days on whether or not to write this review as I am the last person to complain about anything. However, due to the type of treatment I received, I do think I should b not to write this review as I am the last person to complain about anything. However, due to the type of treatment I received, I do think I should bring the situation to people's attention so that it does not happen to anyone else. I live in NJ and bought a certified pre-owned Audi S6 from your dealership in August 2013 with approximately 20,000 miles on it. Within a couple of months, I started getting a "check engine light" diagnostic. I took the car to a NJ Audi dealership by me and they said that a couple of oxygen sensors had gone bad and need to be replaced. They kept the car for about 7 days and after I got it back, there were no issues for a couple of months. Then, once again, I started getting the "check engine light" diagnostic. I took it back to the NJ Audi dealership and they replaced another oxygen sensor, after keeping the car for a few days. After the second time, the light would intermittently keep coming on and then after a few days would go off. Since this problem began very shortly after I bought the car and wouldn't go away, I called the Audi of Wallingford dealership in December and spoke to Ray Angle to let him know what was happening and what could be done about it. He said that he would need to send someone to pick the car up and drive it from New Jersey to Connecticut so that he could check it at the dealership. However, since it was the holidays, he did not have anyone available to drive the car over and said that he would call me after the holidays and arrange for a pick up. I did not hear back from Ray after the holidays and so I called him up to find out when my car could be picked up. He said that Michael Coughlin would get in touch with me to arrange for the pickup. I also had a series of other issues with the car that I wanted Ray to fix and which I had e-mailed to Ray and multiple times to Michael. I had also asked Michael to do the service on the car since the service indicator had come on. Finally, based on driver availability and the weather, my car was picked up on Tuesday, February 25th. Since I was giving up a V10 S6, I expected to get a comparable loaner. Instead, I got a 2.0 liter 4 cylinder hatchback. In addition, the car had not even been cleaned from the inside. It was dirty with mud on the floor mats (front and back) and there was a dirty rag on the floor by the front passenger seat. This was my first bad experience. My understanding was that the car would be ready by Friday, February 28th. However, I did not hear back from Michael so I sent him an e-mail asking him when the car would be ready. He replied back that he was waiting for the oxygen sensors to be delivered and the car would not be ready on Friday. I asked him if the car would be ready by Wednesday, March, 5th since I was traveling the Thursday through Sunday. He said that he would be out all of next week (March 2nd to the 7th) and that someone else would get back to me to let me know if the car was ready on Wednesday. I did not hear back from anyone. This was my second bad experience. I called Mike on March 10th to find out what was happening with the car. He said it was still not ready. Since it had already been 12 days (counting Saturdays and excluding Sundays) since my car had been picked up I said that I needed the car back as soon as possible. His answer was that he was still waiting for the sensors, did not know when it would be ready, and that he needed to test drive the car and make sure that the light was not coming on. When I called again on Thursday, March 13th, he said the car was still not ready and might need to be kept over the weekend to be test driven. At that point, it was almost 15 days since my car was at the dealership getting fixed. Michael got testy when I insisted that the car be returned to me by Friday, March 14th and said that he would call me back. When I did not receive a call from Michael on Friday morning, I called Ray Angle. He said that the car was being driven back to NJ. The driver arrived with my car at around 9.30 - 10.00 am. When I saw my car, I noticed that it had not been washed. When I opened the driver side door, I noticed that the interior was dirty and had not been cleaned. My car was filthy. There were also some small scratches that I had not noticed before. When I mentioned that to the driver, he said that my car should not have been returned in that condition. He also said that I should have been given a better loaner. This was my third bad experience. My car was kept in your shop for 16 days (counting Saturdays and excluding Sundays). During that time, the only thing that was fixed was the "check engine light". All the other issues that I had noted were deemed "cannot be duplicated" or "not covered by warranty". The service that was provided was poor based on the type of loaner, the cleanliness of the loaner, the number of days taken to fix one problem and the condition that my car was returned in. A few hundred miles were put on the car to drive it back and forth between NJ and CT and also to test drive it. I believe that it was a complete waste of time sending my car over to your dealership. I would suggest talking to Ray and Michael and letting them know how poor the service was that was provided. Hope others do not have to go through what I went through. You have definitely lost one future customer. More

So far the service I receive at the dealership and service has been wonderful. Michael has been wonderful in helping me, very pleasant and going beyond to accommodate me and my hectic schedule. I d service has been wonderful. Michael has been wonderful in helping me, very pleasant and going beyond to accommodate me and my hectic schedule. I didn't have time ti pick up my car so he had a driver bring it to me and pick up the loaner !!! More

I have purchased 3 Audi's from this dealership. All performance versions. They currently service my RS4 and R8 GT. They are very courteous and yet quite professional. I have always received a qualit performance versions. They currently service my RS4 and R8 GT. They are very courteous and yet quite professional. I have always received a quality loaner if required. They start the work on time, finish it when promised, and the price has never exceeded the estimate. On occasion, the price has been less than quoted. They provide meaningful discounts on service work and parts and have always ensured my cars were clean, undamaged, and the work performed professionally. I am a very fussy owner with more than typical mechanical knowledge and would recommend with confidence this dealership. Everyone from the techs in the shop, who have personally debriefed my on the work they have performed, up through executive level management has been available for any comments, concerns and I have never left the dealership with anything less than complete satisfaction. More

Although the warranty on the tires I purchased from Audi Wallingford had expired, the guys at this dealership replaced my faulty tire on the house. They disagreed with the tire manufacturer's policy regard Wallingford had expired, the guys at this dealership replaced my faulty tire on the house. They disagreed with the tire manufacturer's policy regarding the issue, so they simply did what they thought was right. I purchased my Audi Q5 at this dealership, and have only taken the car to them for any and all service. These guys ROCK! More

Every time I bring in my car for service, everyone is very accommodating with time constraints and loaner vehicles. Great overall customer service from everyone. Always friendly, informative, and willi very accommodating with time constraints and loaner vehicles. Great overall customer service from everyone. Always friendly, informative, and willing to work with their customers. Thank you for a great experience! More

Horrible service experience. Promised a loaner, did not receive one. Tried to sell me service I did not need and did not address the initial complaint that I had brought the car in for to begin with. My receive one. Tried to sell me service I did not need and did not address the initial complaint that I had brought the car in for to begin with. My complaints were not addressed and the service rep hung up the telephone on me when I told him about the issues. More

I have purchased 4 new Audis from this dealership. When I was looking for a new car, like most people, I was skeptical of the "game" of the buy. But after talking with the Manager Roseanne Vece, I believed i was looking for a new car, like most people, I was skeptical of the "game" of the buy. But after talking with the Manager Roseanne Vece, I believed in the integrity, knowledge and empathy that I had not found in another car dealership. I love cars and appreciate how Roseanne and Jim Anderson anticipated what I was looking for and used their extensive expertise to help make possible what I required in a vehicle. I truly cannot imagine going to a different dealership because of the relationship that we have forged. I trust this dealership as I also rely on the service that is provided by people like Mike Coughlin. When I bring my car to be serviced, what is needed is taken care of expediently and carefully. Even when I have driven into a pothole and am pressed for time to get back on the road, this dealership is there for its clients in a respectful and reassuring way. On visiting Audi of Wallingford, you can't help but feel the commitment that this team has to its customers and its cars. More

I've been a customer of Audi of Wallingford for approximately two years and my experience has been great. Recently, I brought my car in for a major repair and my service technician, Mark Borse wa approximately two years and my experience has been great. Recently, I brought my car in for a major repair and my service technician, Mark Borse was wonderful. The dealership provided a loaner for the duration of the repair. Every time I bring my car in for service, I'm always greeted with a smile. Mark and his colleagues always manage to make me feel special (as they do with all of their customers). I would highly recommend Audi of Wallingford not only for their service (see Mark), but their showroom is always clean and the sales men and women are very friendly and knowledgeable. More