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Auffenberg Ford North, Inc. - Service Center

O'Fallon, IL

4.3
271 Reviews

271 Reviews of Auffenberg Ford North, Inc. - Service Center

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September 19, 2023

Appointment was at 7:30. I arrived at 07:19. Left at 09:00. Why, because nobody came out to get me when it was finished. Then someone messed up the seat settings. More

by firefighterwisely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
September 19, 2023

The staff is very friendly and helpful. I really appreciated the car wash at the end!! More

by CMSCHUETZ75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
September 18, 2023

Great experience and finally found out the noise and put a temporary fix and it is great. More

by RONDEANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2023

We were very satisfied! Thank you for your service and consideration to our needs, thanks. More

by HENRYVERNIAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
September 16, 2023

I waited a few minutes to pull my car in but was waited on right away when I walked in. I was greeted in the driveway and as soon as I walked in , I felt like a valued customer. I waited for my car to be More

by BEISHIRMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Barkofske
September 16, 2023

Dave was great but when I got my truck there was oily finger prints on the outside handle and on the console lid like the tech didn’t wipe their hands when they got in the truck. More

by JEFF.CAMERON0212
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
September 16, 2023

Great experience with Dave. All of the Service Department employees are excellent. The last few years have been customer friendly. More

by COLONELHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
September 16, 2023

The service is serious very good and the customer service is awesome. I wouldn’t trust anyone else with my vehicle. More

by JODYNORAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2023

I was very happy with the drop service and also receiving text messages about my vehicle. I also think the new system that checks your vehicle tires and alignment is a great tool to help customers and servi More

by KLMATY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

Very happy with the service when I got there Not happy with the scheduling of the appointment. More

by CHRIS.KASTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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