Auffenberg Ford North, Inc. - Service Center

Ford had my car for 4 months. Mainly because of the advisor I had. It took them a month before they even got to my car and then another month for the parts to come in and another Mainly because of the advisor I had. It took them a month before they even got to my car and then another month for the parts to come in and another month to work on it & then once they did work on it they my advisor called and said my car was ready just for nothing to really have been done that I asked. And to top it all off when my advisor tried to give me my car back he tried to hurry and get me to sign the papers which something told me to check everything out first. I went to to check on my car and it was TRASHED! Everything in my glove departments and middle section was all over my car as if they were looking for something it was terrible and they clearly went through my personal buisness because they would leave stuff like that on top. When I asked for my car to be cleaned and fixed it took another week and all they did was stuff everything back in random places. I would never take my car to Ford again and I would never buy card from ford and or get another Ford brand car. I asked for someone in management to call me through the entire process left voicemails for them for 4 months never got not 1 call back. My advisor was just as terrible he never answered the phone but at the end of everything insisted on me giving him a better review. I wouldn’t dare give anyone in that establishment a decent review after what I went through dealing with them. More

The maintenance service was successfully completed. All required service was performed to keep my truck running like new. I highly recommend Auffenberg Ford for all automotive maintenance needs. All required service was performed to keep my truck running like new. I highly recommend Auffenberg Ford for all automotive maintenance needs. More

Everyone was very professional and polite. Did not have a long wait which was very nice. Did not have a long wait which was very nice. More

Easy check in, received video of the repair, thorough explanation, responsive attendant, knew my vehicle explanation, responsive attendant, knew my vehicle More

Each time my wife goes to an Auffenberg location she has issues. Mishandled account or no information on status. issues. Mishandled account or no information on status. More

Within 1 week of purchasing a truck, a mechanical issue with steering developed. The service department told me “it was because of the over sized tires that are on the vehicle” that was causing the issue. with steering developed. The service department told me “it was because of the over sized tires that are on the vehicle” that was causing the issue. The vehicle has stock tires on it that came from the factory. The vehicle had to go to the neighboring dealership to fix the issue. I will not recommend or do business with Auffenberg again!! It also took over 2 weeks to get my vehicle fixed and Auffenberg never offered me a loaner vehicle. Horrible experience!!!! More

Dave as always is wonderful and always helpful. The service department is very courteous and informative. Thank you. The service department is very courteous and informative. Thank you. More

My appointment started on time, no additional waiting! Dave Alvarez and Joe Weier greeted me. They answered all my maintenance questions about my car. They were very polite, professional, and friendly. Dave Alvarez and Joe Weier greeted me. They answered all my maintenance questions about my car. They were very polite, professional, and friendly. They made me feel like a valued customer! The waiting area was very comfortable and accommodating. My maintenance work was done on time and I am 100% happy with the service! More

Every time I have had service done at this dealership, I have been treated well by the folks there. My questions were always answered to my satisfaction. Their waiting room is clean and comfortable and they have been treated well by the folks there. My questions were always answered to my satisfaction. Their waiting room is clean and comfortable and they make good coffee. I do wish the techs wouldn't adjust the climate controls. More

I am so pleased with the service I recently received at your dealership. John and Mark were awesome! Great attention to my situation and they really helped me out to resolve a serious situation. Thank you your dealership. John and Mark were awesome! Great attention to my situation and they really helped me out to resolve a serious situation. Thank you and I am so happy I have you guys to rely upon. Alan Z More