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Auffenberg Ford North, Inc. - Service Center

O'Fallon, IL

4.3
274 Reviews

274 Reviews of Auffenberg Ford North, Inc. - Service Center

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August 05, 2023

Service was easy to schedule and the vehicle went in on time. Service was completed quickly and the rep kept me informed of the status. More

by TSQUARE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Alvarez
August 04, 2023

When you make an appointment for a certain time but have wait almost 3 hours to get your oil changed something isn’t right ! You should get in and out within a reasonable time not hours later ! More

by BJORDAN0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

Poor service, expensive service, crappy car, low mileage ford explorer leaking oil. That should be enough words More

by STEVENJGRACIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot their names but they were polite.
August 03, 2023

Well done, Well done, Well done, Well done, Well done,Well done,Well done,Well done, More

by MARY.KRIEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

I'd like to thank Dave Alverez for getting me in and out without waiting all day. Also thanks to Joe for the ride home. More

by SINGLEC88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Alvarez
August 02, 2023

They were very quick and efficient. They explained everything and answered all of my questions. Love them. More

by MRSCEO2217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2023

Service was great, was able to accomplish the maintenance I needed in the same day! More

by CATRINCEL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
August 01, 2023

Dustin, the GM, goes above and beyond for his custmers. . While there were a few hiccups along the way to getting our car. We are overall satisfied with new vehicle. Thank you again Dustin & Rafael! Oil More

by Youngs22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : rafael Medina
July 30, 2023

I brought my vehicle in for a rear axle seal replacement and some simple maintenance items (oil change, fuel filter, transmision service). I provide a new ford transmission pan gasket due to a small leak th More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Timmerman
July 29, 2023

It was amazing great customer service. Very helpful and very nice . Ten star service from me More

by CBAMS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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