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Auffenberg Ford North, Inc. - Service Center
O'Fallon, IL
274 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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274 Reviews of Auffenberg Ford North, Inc. - Service Center
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June 20, 2023
Always have great service and the service department is always on-time. I like the reminders that are sent for scheduled maintenance. always on-time. I like the reminders that are sent for scheduled maintenance. More
by SHARI_TURNBULL
Verified CustomerEmployees Worked With
June 19, 2023
Fast service, friendly staff, and overall excellent experience. The best part is the available offices for customer use as well as free water and coffee! experience. The best part is the available offices for customer use as well as free water and coffee! More
by KNAUB8284
June 18, 2023
My service experience was great and meet all my expectations. My service advisor did a fantastic job. expectations. My service advisor did a fantastic job. More
by JHURT22
June 17, 2023
Surprised them with a last minute visit and they took me right in- fixed all of my reported issues and completed a thorough check out- explained everything. Very friendly and professional- kept me up to da right in- fixed all of my reported issues and completed a thorough check out- explained everything. Very friendly and professional- kept me up to date through text messages. Someone keeps the facility and grounds very clean and organized. The sales team and service team worked well together to get me back on the road. Joe the shuttle driver was upbeat and professional- enjoyed the ride home. More
by ILIKETURTLES
Employees Worked With
Adam Kirkover, Devan Walls, Joe (Shuttle driver)
June 16, 2023
Great service, perfect to deal with. Wouldn’t take my vehicle anywhere else in the world Wouldn’t take my vehicle anywhere else in the world More
by MARKTIMMERMANN
June 16, 2023
Great Customer Service on all Auffenberg Ford North staff. We trust the work that they do! Feeling safe about the care that AFN gives to their customers. Treated like family over the years, with Auf staff. We trust the work that they do! Feeling safe about the care that AFN gives to their customers. Treated like family over the years, with Auffenberg. We trust Auffenberg Ford North to give great care each and every time that we need to have our auto's serviced. AFN treats their staff like family. Seeing how long some of the staff have been there, proves that the Service Dept & Management communicate, and treat each other well. We will forever have Auffenberg take care of our FORD vehicles, when needed. Friendly! Professional! Great Customer Service! Thank you to the Service Dept at AFN! We truly appreciate all you do for our vehicles and our family! KUDOS to our Auffenberg Family at AFN! More
by T_WILLIAMS2
Employees Worked With
Other Employees :
David Alvarez, Troy Winchester, Joe, Katie, and the rest of the Service Dept.
June 15, 2023
I've had to take my vehicle back several times for the same issue. The serviceman I was dealing with never gave updates in the months my vehicle was there. I always had to go to facility to find out what same issue. The serviceman I was dealing with never gave updates in the months my vehicle was there. I always had to go to facility to find out what was going on with truck. More
by C.OLIVER8.CW
Employees Worked With
June 15, 2023
They always get me in and out efficiently. The service technicians are always pleasant. The coffee provided is tough to drink, but I'm not there for the coffee. The service technicians are always pleasant. The coffee provided is tough to drink, but I'm not there for the coffee. More
by DAVIDJBLECHA
Employees Worked With
