Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Auffenberg Ford North, Inc. - Service Center
O'Fallon, IL
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
269 Reviews of Auffenberg Ford North, Inc. - Service Center
Sort by
June 16, 2023
Great Customer Service on all Auffenberg Ford North staff. We trust the work that they do! Feeling safe about the care that AFN gives to their customers. Treated like family over the years, with Auf staff. We trust the work that they do! Feeling safe about the care that AFN gives to their customers. Treated like family over the years, with Auffenberg. We trust Auffenberg Ford North to give great care each and every time that we need to have our auto's serviced. AFN treats their staff like family. Seeing how long some of the staff have been there, proves that the Service Dept & Management communicate, and treat each other well. We will forever have Auffenberg take care of our FORD vehicles, when needed. Friendly! Professional! Great Customer Service! Thank you to the Service Dept at AFN! We truly appreciate all you do for our vehicles and our family! KUDOS to our Auffenberg Family at AFN! More
by T_WILLIAMS2
Verified CustomerEmployees Worked With
Other Employees :
David Alvarez, Troy Winchester, Joe, Katie, and the rest of the Service Dept.
Helpful June 15, 2023
I've had to take my vehicle back several times for the same issue. The serviceman I was dealing with never gave updates in the months my vehicle was there. I always had to go to facility to find out what same issue. The serviceman I was dealing with never gave updates in the months my vehicle was there. I always had to go to facility to find out what was going on with truck. More
by C.OLIVER8.CW
Employees Worked With
June 15, 2023
They always get me in and out efficiently. The service technicians are always pleasant. The coffee provided is tough to drink, but I'm not there for the coffee. The service technicians are always pleasant. The coffee provided is tough to drink, but I'm not there for the coffee. More
by DAVIDJBLECHA
Employees Worked With
June 14, 2023
Auto butler staff was rude and very unprofessional. After confirming my appointment I was then told my appointment wasn't showing on the list. I called back to inquire about the mishap only to be hung After confirming my appointment I was then told my appointment wasn't showing on the list. I called back to inquire about the mishap only to be hung up on several times. More
by ASAMUEL0627
Employees Worked With
June 14, 2023
Awesome place. Quick, fast, professional and truly meets the needs of the customer - highly recommend Quick, fast, professional and truly meets the needs of the customer - highly recommend More
by BOCKHORN1
June 14, 2023
Horrible communication. Multiple messages left for the auto body department and Auto Butler. No call backs. Was told Auto Butler takes at least 2-3 hours because it’s a pro Multiple messages left for the auto body department and Auto Butler. No call backs. Was told Auto Butler takes at least 2-3 hours because it’s a process. They supposedly got it done in under an hour. Pretty sure they ran it through the car wash and did a quick vacuum and wipe down on the interior because they missed big areas, and never did the auto butler. Not happy at all! More
by JEN
Employees Worked With
Auto Butler
June 14, 2023
Great service, I arrived 30 minutes before schedule and they took my vehicle and completed the service early. Technician was very friendly and showed all the recommended maint. options - no pressure to do they took my vehicle and completed the service early. Technician was very friendly and showed all the recommended maint. options - no pressure to do any of them. More
by WW2BUFFMARK
Employees Worked With
June 02, 2023
Very happy with the service we received . Everyone was very courteous and efficient Work as done in a timely manner Everyone was very courteous and efficient Work as done in a timely manner More
by Joannnadler
Employees Worked With
