Auffenberg Ford North, Inc. - Service Center

Ron and Dustin took care of me after being misinformed at Auffenberg Nissan service center. They got my car taken care of in a reasonable amount of time and clarified the the misinformation I was given. Auffenberg Nissan service center. They got my car taken care of in a reasonable amount of time and clarified the the misinformation I was given. More

If looking for car i do not recommend this place, they do not keep there word on deals they made at time of sale, My engine light came on four months after owning along with ton of other lights. Took it over not keep there word on deals they made at time of sale, My engine light came on four months after owning along with ton of other lights. Took it over to them to be repaired, they did not honor the deal and next day i got it back engine light was back on with a diffrent code messaged the service guy and he told me my car was ready to be picked up and i had $90 something charge... i hadnt taken my car in yet, since taking my car there for repairs, my heat does not work now worked before taking it. When i call they bounce me around to diffrent people whom in end I just have to leave message and get no where Im taking my car else where for future repairs and will not buy from them again. More

Went for a oil change & they lost the bolts for the skid plate. & they replaced them with zip ties... seriously zip ties. When I called in they told me to stop by maybe they could replace them. They had plate. & they replaced them with zip ties... seriously zip ties. When I called in they told me to stop by maybe they could replace them. They had no idea if they had the correct parts & weren't willing to look it up. More

Service is terrible! Bought my Ford F150 2 years ago brand new from this dealership with a "okay" experience. Last week, I needed to have a front end noise diagnosed so I Bought my Ford F150 2 years ago brand new from this dealership with a "okay" experience. Last week, I needed to have a front end noise diagnosed so I decided to make an appointment to have my truck looked at to figure out what the cause was. I live in Farmington Mo and made my decision to buy my vehicle at a dealer located 70 miles away due to price and negotiating a extended warranty into the deal. When I arrived at the service center, the gentleman at the service desk started explaining the cost that will be incurred by me for diagnosis and repair. I stated to him that I had a 5 year 100,000 mile bumper to bumper warranty. He immediately became defensive and said "Our computer system does not show you have an extended warranty" I advised him that I was positive that I did but unfortunately, forgot to bring my paperwork with me. He stated that I would have to wait 30 minutes for someone in finance to come in and look for the warranty papers. Low and behold after about 45 minutes, finance was able to provide proof of extended warranty. During my 45 minutes of waiting for finance, I wanted to get a courtesy vehicle so I wouldn't have to sit with my wife and 2 month old grandson for extended time. When I made the service appointment, I inquired about getting a courtesy car, the lady told me it would be no problem. The gentleman in service seemed very annoyed that I was persistent about getting a car and told me " I don't know who you talked too but, we don't have a courtesy car to loan you....we don't do that here! " i said, okay, somebody lied to me please check on rental. A young lady called enterprise and advised me they had no cars available due to the upcoming holiday weekend. During my conversation with the service person, some other employee was walking by and overheard my conversation and said, three loaner cars will be available in about 20 minutes. By this time I was livid because the service guy outright lied to me. I never received an apology other then him trying to back pedal by blaming someone else. My appointment was at 8:00 am, truck did not get pulled back into service until 3:30. Next, chapter, I'm sitting in the service waiting room as I write this review because my appointment today was at 9:20 to replace parts causing the noise. My truck is still sitting in the parking lot at 12:30. I'm not even going to fight for a loaner. My wife is currently in the market for a new vehicle....It WILL NOT be purchased at Auffenberg Ford!! Update. Truck was still not taken back for service at 3:30, I left without repair being done. Will never go back! More

Service stinks I made an appointment weeks ago for a safety recall . I made other appointments around this, arranged for a ride, and did all of this before school I made an appointment weeks ago for a safety recall . I made other appointments around this, arranged for a ride, and did all of this before school starts next week. (I'm a teacher.) I drove 30 minutes to get here only to be told they were too backed up and people had called off today. I asked why they didn't call me before I came over. They said they just had people call off. Said they had 20 recalls backed up. Overbooking? Then, decided they could chNge my oil, but tried to sell me 1000 dollars of other fixes. More

Broke door handle at their premise wanted to charge us $350 Took car to get airbag replaced. I took car there and was able to open my car door when i got there. When I picked up car I could not open car from Took car to get airbag replaced. I took car there and was able to open my car door when i got there. When I picked up car I could not open car from inside of car. I called them and they told me to bring it up to them. So I did. They told me they did not do it AFTER I brought it up to them. They wanted me to pay them $350 to fix it. They wear arrogant and rude. I wish i would have read the other reviews before I took it to them. I can not believe they are still in business. More

Flat out lied to me concerning Fords rental policy on recall I was sent a letter in June 2018 concerning a airbag recall on my 2006 Ford Fusion. So in September 2018 when I had not heard anything I went to Auffe I was sent a letter in June 2018 concerning a airbag recall on my 2006 Ford Fusion. So in September 2018 when I had not heard anything I went to Auffenberg Ford in O fallon Illinois to ask for an estimate of when parts might be available. I went to the parts department, ask the question, the man told me to wait a minute, he came back 60 seconds later and told me that they have not heard anything, they have no idea when parts will be available. I then went to the front desk of the service department and ask about a Rental car which my recall letter says I'm entitle to. They told me that Ford has already exhausted their rental cars they can give out, and its not possible to get a rental car. So I went home, called Fords service number at 1-800-392-3673. Within five minutes I was told that parts will be shipped to the dealership in October, and they gave me a case number for a rental vehicle. They said a rental vehicle is no problem. I would stay as far away from Auffenberg as possible. They keep a straight face while giving you no help at all, and then smile and tell you to have a nice day on your way out the door. More

STAY AWAY!!! So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I cal So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I called Auffenberg Ford and although they said they couldn't get me in the same day (Thursday) the advised they could detail my car the next morning at 8am.I checked in with Louis and I asked if I could be dropped off by 8:30 because I had a appointment I couldn't miss. At the last minute they found a lady to drop me off. She was extremely nice and pleasant to drive with. I was only at my appointment for a hour so I called back and advised I was ready. The same nice lady picked me and we returned to the dealership. At that point I was advised that my car was still being cleaned. They did know how much longer it would take. The literally "detailed" my car for 4 and a half hours. When finished I had to hurry and pick my daughter up from school. At glance I could tell they DIDNT DETAIL MY CAR! I called for a 5 days (Wednesday) until finally a manager named Kevin called me back. He stated they did ,my car as a favor being as though i didn't pay for it. I advised him I did pay 55.00 and he said how we don't even do detailing here. He said they only cleaned NEW cars that they sell. He told me he would check with the Service manager and then he would get back to me. Well about 3 hours later I get a call from a guy named Tim Clark he said said he was a manager and he got a call from Kevin and he was checking in with me to see the problem. I explained everything to him he to advised they DO NOT DO DETAILS! He said the best he could do is take my car but it will cost 200.00 for a full detail. I explained i didn't need a full i just need a detail in the interior of my car. He then said well I don't know the price for that let me check and ill get back to you on MONDAY! I said why monday its only Wednesday. He then said oh i thought it was Friday ill get back with you tomorrow mornin. I agreed and we hung up. about 10 minutes later I got a call from another manager Brian. He stated the same 200.00 deal I also explained to him I don't need all of that he said he understood.He too advised they don't do detailing they only do something called Auto Butler which is a top coat for the outside of the car. I told him I was so frustrated with this whole ordeal he said he understood where I was coming from. He told me to bring the car back (Thursday) and he will get the inside cleaned as it is supposed to. I went back they cleaned the car for about 45 minutes. I got a call from Brian saying the car was ready. When I got in my car it was still fingerprints everywhere and trash on the floor. I immediately turned around to go get Brian. When he came I asked what is their definition of a detail because maybe I'm asking for the wrong thing. He said well the complete inside cleaned. When i opened the door he stared at everything and shook his head. He apologized and said i will have a talk with him and this is the reason why they don't offer detail services. he told me to bring it back tomorrow (today) and he would get it professionally cleaned. i agreed and i said all i need is my seats and carpets cleaned he explained he understood and said ill even have then do the outside for the inconvenience. no big deal about the outside but i appreciated the gesture. So i bring the car back today, I have the same appointment as last week so i needed a ride by 8:40. Brian came and explained they had a few other rides he needed to arrange and he would get back to me. I understood. I had to leave to make my appointment because it didn't look as if they would be done on time. no big deal again. I call Brian and try to explain that ill be back in a hour when i got his voicemail. He then calls me back about 15 minutes later and says his manage said they are done with my car they aren't doing nothing else with it. I asked him xxx he means he said it want him it was a manager by the name of Tim Clarke at ext 1510. I called and left a message and he called me back. He said he was over this situation he said he told me he was handling it but here it is Friday he never called me back yesterday. He stated they the 200.00 cleaning was the only thing he could do.b He then said if they only did the inside it will be 115.00 I told him that unacceptable. I already paid 55.00. He said well he didn't know what to tell me. I asked for a manager (general) he said he was it and this is all that is going to happen. So then I asked so basically you're just taking my money and I have no service... he replied with basically and chuckled. If you need of any service I would stay away from them they have horrible service More

Good service I had to order a new set of keys for the car and they ordered them right away and came quickly. Very pleased and satisfied. I had to order a new set of keys for the car and they ordered them right away and came quickly. Very pleased and satisfied. More

They Lost Me As a Customer Here's the email I just sent them: I wanted to write a brief email to let you know why I won't be buying any more vehicles at Auffenberg and why I Here's the email I just sent them: I wanted to write a brief email to let you know why I won't be buying any more vehicles at Auffenberg and why I won't use your company's repair services. When I purchased a 2008 Ford Focus from your company, I was very satisfied. Your salesperson did an excellent job. However, every interaction since then has been frustrating. I've organized it into the points below. 1. Buying the car took about four hours of my time from the moment I decided to make the purchase. At one point, I'm pretty sure the underwriter forgot that I was waiting. He also kept pushing your oil change service, and I kept declining -- eventually he threw it in for free. Maybe he gets some sort of commission from that service? Anyways, I did insist on a warranty as a condition of sale; I'll take my share of the blame for not reading the fine print on the policy (more on that in a minute). 2. In August of last year, I noticed a creaking sound from the front of the car. I made an appointment at Auffenberg Ford O'Fallon -- it took them two weeks to get me in, which seemed excessive. The issue was front sway bar bushings, which was a covered service. The repair took more than two weeks, if memory serves -- it might have been "just" two weeks, but that's a ridiculous amount of time. When I got my car back, it wouldn't start initially, apparently from the battery draining. I should also note that I wasn't contacted with updates, which would have made the situation better. Eventually, you guys even rented me a car for two days, which was nice, but it doesn't explain why a relatively simple repair took that much time. The invoice also seemed high, but I paid it without reading through the itemization (it was probably on point, but if I can find it, I'll have to check through it after what happened today). 3. Recently, the noise came back. Today, I took the car to Auffenberg Ford Belleville and got some bad news -- the issue is front sway bar links, which aren't covered under my warranty. Again, it's on me for not reading the warranty thoroughly, but the $130 diagnostic fee seems excessive. They wanted somewhere around $350 for the work. That's a very high price for that repair (then again, you're a dealership, so whatever), and I asked for the car back. When I went to pick it up, there was a $10 "miscellaneous" charge on the invoice -- I asked about it and they quickly took it off. It seemed sketchy, to say the least. That was the final straw for me; I've lost all confidence in your company's services. Any one of these issues on its own would not be enough to drive me to write an email like this, but I've felt like a sucker after every interaction I've had with your service department. I've actually never written a letter like this, to be honest. In the future, I'd advise better communication with your customers. Good communication and a little quality control would have prevented every issue here and I'd still be a satisfied customer. I'll be posting about this experience online and looking for a new dealer for my next vehicle. Thank you for taking the time to read this. More