Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Auffenberg Ford North, Inc. - Service Center
O'Fallon, IL
271 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
271 Reviews of Auffenberg Ford North, Inc. - Service Center
Sort by
June 01, 2011
Auffenberg will rip you off on service. Their service department told me I needed new ball joints and wanted to charge me $900. I took it to a dealer I trusted in St. Charles, MO and the technician expa department told me I needed new ball joints and wanted to charge me $900. I took it to a dealer I trusted in St. Charles, MO and the technician expanined that there was nothing wrong with the ball joints, in fact they were quite tight. The only thing I needed was a little grease on the joints and bushings to get rid of a creaky noise. That did the job. The dealer only charged me for a fron end alighment, which I thought was a good idea. The correct dignosis saved me $800. I will never take my car back to Auffenberg. Their customer service is sub-standard, they rarely have any parts in stock, and they close earlier than most Ford service departments. More
by Road Warrior
Employees Worked With
Service Department
