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Auffenberg Kia - Service Center

Shiloh, IL

4.6
77 Reviews

77 Reviews of Auffenberg Kia - Service Center

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October 05, 2025

The customer service was great. The individual who sign us in was courteous and polite. More

by VGOLD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
October 05, 2025

The dealership was very professional. Chairs was very comfortable. Nice that they had coffee. Thanks More

by MCEBERHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Catlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Summers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2025

The service dept replaced my KIA motor on a warranty repair. They didnt install the exhaust flex tube correctly. They tried to stick with a $932 repair bill for their mistake. Im done with this dealer. More

by ie7726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gower
October 01, 2025

Doug Koch was extremely helpful and pleasant. I appreciated his help with my service appointment. More

by CORY1463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Koch
October 01, 2025

Everything went smoothly and as expected. Only complaint is I didn’t receive a carwash barcode like I have for previous service visits. More

by JESSICA WILLMONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didnt work with sales
October 01, 2025

If you want to be without a vehicle for months and be told lies about a half xxx job, take it on in to the service department. More

by DARLACORSSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Chapman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
September 30, 2025

Excellent Service. Paige was very friendly and helpful and greeted me right away as I walked in and got me in even when I was a little late to my appointment time. Serv More

by JOVAN.WARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige
September 30, 2025

My car was taken to service at my appointment time. Everything was explained when I dropped the car off. I received a video of the car inspection letting me know the car was in top working order. The s More

by JILLCONNORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yemi Makenjoula
September 30, 2025

Whenever I take my Kia K5 in for a service, the service reps are always very friendly and helpful. More

by Foxduud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Gillen
September 30, 2025

This dealership is always on point with everything they do. From purchasing the last two vehicles we own from Auffenburg to getting great customer service every time we go. More

by JLOWE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige
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