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Autex Mazda of Keene
Keene, NH
400 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 400 reviews
February 10, 2016
Internet Auto Purchase I recently purchased a new 2016 Mazda CX-5 GT from Autex over the internet via a bid request sent to various New England Mazda dealers that had a car I recently purchased a new 2016 Mazda CX-5 GT from Autex over the internet via a bid request sent to various New England Mazda dealers that had a car in stock equipped (or could be equipped) per my specifications. Tim Machunsky, General Sales Manager, took my internet request seriously and provided the winning bid. Tim Hall, Customer Relations Coordinator, followed up with the detailed breakdown of the "Out-the-Door" price quote that I had requested before purchasing the auto (I needed verification that their bid indeed was a true "out-the-door" price before making the 2-hour trip to Autex to test drive/inspect the car and finalize the deal). When I finalized the deal, I was surprised and disappointed that Mark Eber, Business Manager, did not offer a Mazda-backed extended warranty. He said he could only offer a 3rd party (Portfolio} extended warranty which I later found out does not have a very good customer rating. If I want a Mazda-backed extended warranty, I will now have to purchase it separately from another Mazda dealer (probably the dealer that services my car) since I cannot include it in my Mazda Capital Services low interest rate auto financing contract. Make sure you do your homework on the Finance/Insurance items (auto loan, gap insurance, extended warranty, etc.) before finalizing your deal. Adam Houle, Sales Professional, was extremely helpful throughout the transaction and spent a great deal of time making sure that I was familiar with how to access and control all of the key technology and infotainment features of the auto before leaving the dealership. Adam and Tim Hall also made sure that all the additional accessories that I had specified were installed and the car properly titled and tagged (I'm from out of state) by the date that I had requested to take delivery of the car. Shortly after leaving the dealer's lot to drive my new car home, I noticed the "check engine" light was on. By the time I returned to the dealership, the service department had closed. Adam spoke to the service manager, Chris Barnwell, who was almost out the door about my situation. Chris promptly took my car into one of the service bays and personally ran a diagnostic test which revealed that the gas cap had not been fully tightened when the car had been filled with gas, as part of the delivery prep., earlier that day. This was one of the smoothest and most professional auto purchasing experiences that I have had and I would highly recommend Autex Mazda if you want a professional and "hassle free" auto buying experience. "Shop them Last" and you will see what I mean. More
by VT_engineer
Employees Worked With
Tim Machunsky, Mark Eber, Kyle Willett, Chris Barnwell, Adam Houle
Helpful February 09, 2016
Quick & Easy Sale! I inquired about a 2012 Ford Espace on a Friday through Autex's website and drove away with it on Saturday!! Adam made the whole process quick and eas I inquired about a 2012 Ford Espace on a Friday through Autex's website and drove away with it on Saturday!! Adam made the whole process quick and easy for my family- we went in at 1pm and drove away with our car at 5pm. Autex was very accommodating with our young child and he was comfortable and happy there. We recommend Adam to anyone, he isn't pushy and makes sure you get what you are looking for. I am very happy with my escape and we look forward to doing more business with Autex soon. Thanks! More
by Jmarsh495
Employees Worked With
Scott, Adam Houle
January 10, 2016
Very good experience Gretchen Jackson was very good at helping me decide on my new Marzda. Went over everything about the car with me, and I feel that after searching seve Gretchen Jackson was very good at helping me decide on my new Marzda. Went over everything about the car with me, and I feel that after searching several dealers in the area, that this is where I got the best deal and made to feel comfortable with my choice, would highly recommend her. More
by Sandy72
Employees Worked With
January 08, 2016
Excellent Service This is my 3rd car I've bought from Donald Class, he is a great salesperson. Not pushy, listens to what you want and treats you like he would his own This is my 3rd car I've bought from Donald Class, he is a great salesperson. Not pushy, listens to what you want and treats you like he would his own family. More
by anglake2000
Employees Worked With
Donald Class
December 21, 2015
An unexpected shopping trip After our car was totalled we were unexpectedly thrown into a new car hunt. A search of the best 7 passenger vehicles brought us to the Mazda CX9. Fro After our car was totalled we were unexpectedly thrown into a new car hunt. A search of the best 7 passenger vehicles brought us to the Mazda CX9. From working with our busy schedule so we could get a good test drive in, to the financing details, we were very happy with our sales person and Autex as a whole. More
by LindzP
Employees Worked With
Donald Class
December 13, 2015
"Putting people first" Adam was very helpful, listen to my needs and got the job done. The team at Autex put together a great deal for me. They more than exceeded my expe Adam was very helpful, listen to my needs and got the job done. The team at Autex put together a great deal for me. They more than exceeded my expectations. More
by Fred
Employees Worked With
Mark , Adam Houle
December 12, 2015
Wonderful Had a great experience at Autex Mazda. Our dealer was Donald Class and he was very helpful, lighthearted, and determined to help us find the right ve Had a great experience at Autex Mazda. Our dealer was Donald Class and he was very helpful, lighthearted, and determined to help us find the right vehicle. We never felt pressured, just accommodated and so happy to find the perfect car for us. Thank you. More
by yay
Employees Worked With
Donald Class
December 08, 2015
Buying my first Miata I worked with Adam Houle - he was an outstanding person to deal with as well as all the employees I dealt with in buying this car. I worked with Adam Houle - he was an outstanding person to deal with as well as all the employees I dealt with in buying this car. More
by Coachtm
Employees Worked With
Adam Houle
November 13, 2015
Perfect Transaction Easy, Comfortable, Quick...just a few things to describe our recent car purchase. Donald Class gave us A+ service all around. Highly recommend this de Easy, Comfortable, Quick...just a few things to describe our recent car purchase. Donald Class gave us A+ service all around. Highly recommend this dealership, this sales person (even though he didnt try to sell me anything). Donald listened to us, listened to our needs and put up with our numerous test drives. Autex and Donald were far more superior than any car dealership we have dealt with in the past. We will return for future purchases! Thank you Don! More
by happybuyer
Employees Worked With
Donald Class
November 06, 2015
Service of excellence! We will be returning to Autex Mazda in the future! Richard thank you for all your hard work and efficient manner! We love our Mazda3! We will be returning to Autex Mazda in the future! Richard thank you for all your hard work and efficient manner! We love our Mazda3! More
by Diane1263
Employees Worked With
Richard Roy
