Autex Mazda of Keene

Best Experience I ever had in Buying a Car The staff at Autex Mazda are smart, professional and nice people to buy a car from. First, they completely honored my "True Car Consumer Reports Prici The staff at Autex Mazda are smart, professional and nice people to buy a car from. First, they completely honored my "True Car Consumer Reports Pricing Certificate", with no worries from me that there might be additional fees. Second, and what really surprised and pleased me-- was that they held the car I wanted for 3 days before I could get there to pick it up! I drove from NY state to get my Mazda 2 Sport car. Don Class, my salesperson was extremely patient, helpful and reassuring over the phone and we went for a good test drive before I bought the car. Additionally, the two "Tims", Tim Machunsky (Sales Manager) and Tim (Finance Manager) are very nice gentleman who made finalizing the sale smooth and efficient! I hadn't bought a car in 10 years, and my last experience seemed like a nightmare! I highly recommend Autex Mazda for a great car and great car buying experience. More

Great experience from a single-owner dealership I was shopping around for the best deal I could get in four-state area around western mass - especially looking for what I had determined was my dream I was shopping around for the best deal I could get in four-state area around western mass - especially looking for what I had determined was my dream-car in a great color - when I was contacted by Charlie that they had one on the lot. After some initial confusion (use a phone rather than email with these folks for best results), I decided to take a look and drive the hour to get a sense of this car. Boy am I glad I did! The car was everything I was hoping it was and more! And unlike other dealers in western mass who had babysat with me while I test drove a car, at Autex I was able to take the thing out for a real spin by myself. I know it sounds silly - but when you've got someone looking over your shoulder it puts a huge crimp on your ability to really get a feel for the car you're driving - takes away your permission to try things out. So I got a real feel for the car, which sold me on it then and there! After returning to the dealership, I found Charlie and Tim to be laid back, easy to negotiate a fair deal with, and a total lack of the usual run-around bull-crap that most dealers employ (IMX). Nobody tried to drag the process out, or pinch me for yet a few more dollars or up-sell a bunch of useless "features" or such. Just honest negotiations. And the best part followed. Since I am in western mass, there had to be some coordination to get new plates and delivery of additional money down (my fault for not bringing my check book), and Tim & co. went out of their way to try to get all of the paperwork and RMV title & registration taken care of quickly - the very next day in fact! I've bought three new cars from dealerships so far, and this was by far my best experience. Recommended. :D More

Great Experience Let me start by saying the reason I choose Autex Mazda was because when I first stopped by and was in the "just looking" phase I was approached by Don Let me start by saying the reason I choose Autex Mazda was because when I first stopped by and was in the "just looking" phase I was approached by Donald Class. He was professional and not pushy. Her educated me on the vehicles they had on the lot and listened to my concerns. I had been to other dealerships in Keene and each time was approached by sales people who clearly only had a sale in mind. They did not care about what was best for me. I checked in a few times with Donald to see what was available and finally the perfect Mazda CX 9 came in. I test drove, took some time to think about it, test drove it again, and then I was able to submit all the financial info on line and this was so convenient. Donald let me know exactly what documents and information I needed and the sales team kept me informed all the way. One thing I found is that several of the people on the team also drive Mazda's, being a first time Mazda owner this was important because I felt the staff really believe in the cars they sell. Donald is extremely professional and knowledgeable. He was also good about following up after my purchase to make sure I was satisfied with my car and experience. I though that was nice. I would highly recommend this dealership to all my family and friends. They truly define quality customer service! More

Donald Class is 'Da Man Donald Class gives the title "salesman" a whole new meaning. His ability to make you feel relaxed and well informed goes way beyond what is required f Donald Class gives the title "salesman" a whole new meaning. His ability to make you feel relaxed and well informed goes way beyond what is required from salesmen. Don was not there to push a product but was there to meet a need. My wife and I was looking to purchase a new vehicle, but our credit wasn't the greatest. Don was honest and up front. He made us aware of what we would be facing and then he delivered on everything he spoke of. There were no hidden cost, no delays and no hassles. Don made our car buying experience an exciting event!! If you are looking to purchase a new automobile the Autex Mazda is the place to go and Donald Class is the man to see!!! A big Thank You to Tim Hall for all you do!! More