Auto Giants Nissan

I started my shopping online I had a price from Browns and the internet manager matched it, I had a great experience with my sales person Dana, he knows to treat customers especially military folks. He we and the internet manager matched it, I had a great experience with my sales person Dana, he knows to treat customers especially military folks. He went out of his way to make sure my car was serviced , prep and added mats that were missing anything I needed he was attentive. This was a simple buy No one pressured me or pushed me to get add on that i didnt need.The only draw back is the other dealer give 1 yr of free oil changes and inspections. I rather buy local and a trip to Chantilly Nissan was not worth the drive when Cowles will matched there price apples for apples. More

They advertise a low price and make you think you are getting the best deal. But they try to shaft you on trade in and they also tack on a $450 fee at the end what they call a reconditioning of a used ve getting the best deal. But they try to shaft you on trade in and they also tack on a $450 fee at the end what they call a reconditioning of a used vehicle fee. When a dealer sells a car, they sell it at a higher price then a normal person could sell it for because they have to recondition it, and that is why a dealership gets more money. But it seems this dealership wants to make even more by taking on the fee at the end of the sale. When I called them out on this, Zach Driskill got in my face and when I told him I could find more cars in this price range he told me fine, then go buy it there. I am not sure what happened to this guy, but salesman are suppose to do anything to try to get a sale, this guy seemed like he didnt want the sale. More

This is the letter I sent to the dealership. Please be warned, they will waste time, make you feel frustrated and then boot you out like a piece of trash. DO NOT give them the courtesy of your business as warned, they will waste time, make you feel frustrated and then boot you out like a piece of trash. DO NOT give them the courtesy of your business as there are too many other dealerships out there willing to work you as a human being. Good Morning, First, I would like to pass this message on to senior level management and preferably the owner of this dealership. I want to fully describe the absolute misuse of my willingness, cooperation, and especially of my time. Time is a very valuable resource and in most cases not something that anyone, to include yourself and everyone else in this world, would like to be wasted or abused. I visited your dealership on this past Saturday afternoon, September 5, 2010 at around 3:30 p.m. time frame. I was greeted and help immediately. I have no complaints about the beginning of my journey there at all. I was given the opportunity to test drive a new Nissan Frontier that was located at the front of your building (Extended cab, white, 7 miles on it, grey interior, etc…). I was given a gas voucher for 25 dollars, which I agreed to drive the truck to the shell gas station and fill it up. The truck drove excellently well and upon my arrival back to the dealership, my truck was being finished with your appraisal process. I gave your sales person all the required information from the very beginning in order to determine where we would stand on getting a deal on paper and to expedite any unnecessary wasted time going back and forth with negotiations. I know where I stood financially and also credit wise and where I wanted to be at. I let the sales person know all of this from the very beginning. He did come back and advise me on the trade in value that the dealership was offering and also stated to me the current negative equity I was carrying on my current truck. From this point is where my frustration starts to build. All I was told from the sales person was that I was to “stand by” while the sales department strikes up the payment options for review. About 30 minutes later, I was directed into the customer sales lady office where she begins to describe the offer for your Resist All service and to go over all the warranty books. I advised her that this would be a waste of time, since I didn’t even know what the finance payments would be and if I didn’t like what was offered I would simply just walk away, no harm, no foul. She advised me that this was protocol in order to go to the next step. I continue to voice my opinion, but having no other option; I had to go through that entire process. Following that ordeal, I waited yet another hour before I was called from the waiting area back to another office, the finance office. This is where I begun to get very frustrated and angry at the absolute negligent use of my time. The finance officer had the entire deal printed out and ready to go as if I was given this information prior and had agreed to the deal. He was also confused himself as he had to make sure he had the write paperwork and had to return with the sales person to ensure they had the right customer. I was then questioned by your sales person as if I was turning down a sweet deal on his terms. Quote some of his lines, “Well you knew your payment was going to go up”, or “It’s only 45 more dollars a month”. How can you sit there and state to a customer that it is only 45 more dollars a month as if that should be no big deal? First of all, we all know what assuming gets you, but, bottom line, don’t treat me like a fool and then expect me to be happy about it. It’s easy to say, standing on the side that is not paying the bill, that 45 dollars more a month is no big deal, but heck you’re not the one paying the bills now are you. Maybe I have other bills or arrangements that I use my money for, maybe I am looking out for the better of my family, either way don’t insult me with your assumptions. Then don’t insult me even further claiming that all I need then is just give more money down when I explicitly told him what I would put down was all I have. Another kick to the side is the quote of “Well you knew your payment was going to go up…”, yes that is absolutely true, but having known how much that payment would of gone up out in the showroom vice hearing it from the finance officer who thinks I am ready to sign would of saved us all a lot of time and embarrassment for us all. The real point of the story is that this whole entire situation could have and should have been avoided by simply giving the customer, me, the payment options in the showroom with the given information where I would have happily turned down the deal and called it a day. That would have been perfectly fine, but I was used and abused in a fashion that I greatly don’t appreciate. You didn’t only waste my time, but time you could have been using on another customer that was looking for a new vehicle that was able to buy. Simply put, the sales person and sales department failed miserably. Let’s not forget the fact that when walking out I was advised that the keys to my truck were in the truck itself, but when walking out there they were in fact not there. I had to walk back into the building to find your sales department laughing about my case and then having the sales person simply toss my truck keys in the air to me. What if I missed those keys and I would have gotten injured, then what? How funny would that have been? I am sure your sales department will remember me since they were so highly engrossed in my story and I am sure you keep files on who visits, so take a look and ask your staff, and if they are honest, then you will find everything in this letter to be 100 percent accurate and without any false accusations. If this is how you treat your customers, I feel sorry for those who have already made deals with you and I feel even sorrier for those who become future buyers. V/R, Alejandro Afonso More

My husband and I were looking to buy our daughter a new Altima back in 2003. We test drove a new 2003 Altima 2.5s and were ready to negotiate on price but quickly learned how rude the sales people were an Altima back in 2003. We test drove a new 2003 Altima 2.5s and were ready to negotiate on price but quickly learned how rude the sales people were and how unwilling they were to put us, the customer's, first. Finance kept jerking us back and forth on price so we left and went to Sheehy Nissan of Manassas where we bought a 2003 Nissan 3.5 SE fully loaded for just a little bit more money and we were completely satisfied with both the friendliness of the sales people as well as the price we got. We decided to give Cowles Nissan another shot in 2006 when we were looking to buy a new 2006 Armada SE, however, yet again Cowles Nissan sale reps were rude and unwilling to help. Finance also DID NOT want to come down in price so we immediately drove to Sheehy and bought a fully loaded 2006 Armada LE with the technology package. Since these two experience at Cowles, we have bought 3 other new Nissan vehicles from Sheehy! We love Nissan but we DO NOT love Cowles. More

I just purchased a used Altima from Cowles and was very impressed with the overall experience. This particular car was as loaded as you can get and was fairly rare as Altimas go. Even so, Chip and his cre impressed with the overall experience. This particular car was as loaded as you can get and was fairly rare as Altimas go. Even so, Chip and his crew were very responsive to my desire to get a good price on it and even more so, for my trade. I was able to work with them via PHONE to settle on the lowest "out the door" price possible which they honored to the penny with no bait and switch...the price was at least $2K cheaper than any of the other dealers in the area. Furthermore, their finance guy was able to work an extended warranty, bumper to bumper until 2014, without changing my monthly payment, by shopping my financing around to get a lower APR which made up for the cost of the warranty essentially rendering it FREE! Finally, I was pressed for time and was lugging an infant with me during the sale. Chip was able to get me out for test drive, look over the car, evaluate my trade, haggle over trade-in, work my finance package, get me through financing, prep the new car and get me out the door in a little over 2 hours, in time to pick up my other child from school!!!!!!! Maybe it's not the newest or nicest facility, but thus far every person inside Cowles has been nothing but honest and helpful with me and I am very satisfied with the experience. Thanks! More

I shopped at Sheehy and Browns Nissan and found all three had the vehicle in stock that would fit my needs. I was surprised how much I saved at Cowles Nissan and how comfortable I felt through the whole buyi had the vehicle in stock that would fit my needs. I was surprised how much I saved at Cowles Nissan and how comfortable I felt through the whole buying process. I will strongly recommend them to all my friends and family members. More

I have had a wonderful experiences with this dealership. Cowles serviced my 2002 Nissan exclusively, I followed their recommended service schedule for the life of the vehicle. I traveled over 130K during th Cowles serviced my 2002 Nissan exclusively, I followed their recommended service schedule for the life of the vehicle. I traveled over 130K during the 6 years I owned the car without any breakdowns or problems. Dave and the service team were always kind and courteous and the mechanics did a good job fixing various problems inherent with that model year (Window electronics). The service team also did a great job with the little things, like catching, during a normal servicing appointment, that I had forgotten to get my yearly inspection. Dave gave me a call to let me know and then took care of it. I purchased a 2008 Altima from Cowles 2 years ago, and while the sales process was stressful, (I find the process to be very stressful at every dealership) in the end I got a lovely new Altima with the features I wanted at a very fair price. More

Avoid! The sales rep was very rude and not a professional. I contacted the general manager to report his behavior but did not get a response. This dealership claims to be number one in customer professional. I contacted the general manager to report his behavior but did not get a response. This dealership claims to be number one in customer service, which is far from the truth. I will not recommend this dealer to anyone. AVOID! More

These people are etremely dishonest. They will do anything to make a sale and treat you like crap once they get the money. They are also very rude. I was suprised to find that the lack of integrity anything to make a sale and treat you like crap once they get the money. They are also very rude. I was suprised to find that the lack of integrity went all the way up to the General Manager, Rick, who advised me that because I gave a bad review based on my experience he wasn't willing to do any more for me than he absolutely had to. How unprofessional after all I had already endured. On 7/26/08 I went in to purchase a vehicle. I ordered a vehicle on 07/26/2008 from Cowles Nissan and was informed by Patrick at that time that it would be delivered in 7 - 10 days. On the tenth day, 08/05/2008, I was advised by Alan that it would probably arrive by that Friday. On that Friday I called the dealership at 1:56pm to obtain status of the delivery and/or obtain a renewed temporary registration. Alan was not available so I requested to speak with the Sales Manager, Chris. Chris informed me that a shipment of vehicles had arrived and he would walk outside to see if the one I ordered was in it. I was promised a call back within 15 minutes. He also said he would fax a copy of a renewed temporary registration just in case. I never heard from him again that day. I called back at 3:04 to speak to Chris and was told that someone was checking the vehicles in and they had not shown up in the system yet. He still could not tell me if my vehicle had arrived or not. I was told at that time that the temporary registration would be faxed in 5 minutes. I never received that fax or a call back. I called the dealership back at 3:49 and was told that Chris was with another customer and could not come to the phone. This is when I began speaking with Pat. I advised that the temporary registration had not been received and it was now time for me to leave work. Finally at about 4:10 I received the temporary registration...past time for me to leave work. Approximately 15 minutes later I called the dealership back to check the status of the vehicle I ordered. No one was available to come to the phone so I left a message for my salesperson, Alan. I requested that he call me back prior to the close of business with an update on my vehicle. At 7:48pm I received a call from Alan stating that there were only Titans in the shipment received. This statement indicates to me that no on e ever visually checked as they said they would to see if my vehicle was in that shipment. Saturday morning, 08/09/2008 I went to the dealership in person in an effort to get issues resolved. Patrick and Alan were present. I was informed at that time that the vehicle was on a dock and Chris, the sales manager, would speak to shipping first thing Monday morning to see if shipping could be expedited. Pat promised a call back no later that 9:30 Monday morning. He also promised to update me each day until the vehicle arrived. More promises broken. Patrick did not call, I called him at 10:15. He told me that they were currently on the phone with shipping and he would call me back as soon as they got off. At 10:23am Patrick called and left a message for me to call him back. Once I called him back a few minutes later he informed me that it would be yet another week before my vehicle arrived. He stated that it was on a dock in Baltimore, MD and was pushed to the front so it would be in the very next shipment of vehicles they received. I inquired why this was taking so long to get a vehicle from less than an hour away. Patrick proceeds to tell me that the vehicle that he originally promised me was sold by another dealership and he had to request another one off the line. Are they still producing 2008's this late in the year? He is now trying to tell me that it's my fault that it's taking so long because I wanted a specific vehicle. Not once in 17 days has anyone at that dealership been proactive and honest with me. I never received an update letting me know the vehicle would take longer than planned and I don't believe that any action was taken to expedite shipment. I requested that we re-negotiate based on the fact that the vehicle was so late and I had received such awful service. Patrick refused saying that the price given was as low as they could, go, denied my request for additional options that could be installed at the dealership. I also told him that since I had already secured the loan the least they could do is make the first payment... $540. That was also refused saying there was no more money in the deal. Patrick told me that he would be more than happy to not sell me the vehicle or I could choose another vehicle so I can get it sooner since this whole thing is my fault because I wanted something specific. I refuse. I have already waited such a long time for the one that I wanted that I don't feel I should have to settle and be dissatisfied. Now that I have fulfilled my end of the bargain and secured a loan for the amount of the vehicle I am accruing interest. More

Have taken my car (s) to this dealer on a couple of different occasions and each time my vehicle was improperly diagnosed. After confronting the service attendant and managers, the situation was still different occasions and each time my vehicle was improperly diagnosed. After confronting the service attendant and managers, the situation was still not resolved. Eventually had to take my car (s) to another Auto mechanic to get them properly diagnosed and repaired after paying Cowle's an $89 diagnosis fee. More