Auto Giants Nissan

Wonderful at Resolving Potential Problems I took my car in for a recall. I went to pick up my car and it was not working. They told me it was the battery, which is impossible i just replaced t I took my car in for a recall. I went to pick up my car and it was not working. They told me it was the battery, which is impossible i just replaced the battery. One of their techs checked the battery it was working fine. After a few back and forths Tod the GM was amazing at resolving everything personally. Chris the service manager called directly apologizing for all that happened and assuring me that the car is now in perfect working order. More

Rip off Do not recommend this dealer. I recently purchased a used car 2015 Jeep Renegade. Even though it's a used car, I didn't expect to have problems basi Do not recommend this dealer. I recently purchased a used car 2015 Jeep Renegade. Even though it's a used car, I didn't expect to have problems basically the same day I bought it. Contract states 2 keys were given to me but dealer only gave me one key. Was told to come in on a Monday to get the other key because that's the only day the person who's in charge of making the key comes in. Arrived at 3:30 (as I was told), waited until 5:30 just to be told the guy didn't show up and to come back the following week. Had to drop off the car because the check engine light turned on (not even two weeks after I bought the car) and they had to take the Jeep to another dealer because they don't know what's wrong with it. This dealer is a fraud, I'm to the point where I just want to return the car but was told by Pat (Manager) that I can't return the car. DO NOT BUY ANY CARS FROM THIS DEALER. It's not WORTH IT. DO NOT WASTE YOUR TIME. More

Excellent Customer Service DeQuan Gillespie is the best. I came in wanting to buy a car didn’t care what kind of car it was and he made it possible. I was very happy with his le DeQuan Gillespie is the best. I came in wanting to buy a car didn’t care what kind of car it was and he made it possible. I was very happy with his level of experience and his customer service. I would recommend my friends and family to DeQuan Gillespie at Cowles Nissan. More

Great car buying experience. I was impressed with the personal attention given by Mr. DeQuan Gillespie. He made our car buying experience so easy. He paid attention to what our n I was impressed with the personal attention given by Mr. DeQuan Gillespie. He made our car buying experience so easy. He paid attention to what our needs were and delivered on them. We will definitely recommend him and Cowles Nissan to our family and friends. More

Excellent service I just recently purchase a car on Friday 9/14/18 and Dequan Gillespie was amazing .He took his time and make sure everything was right before I left m I just recently purchase a car on Friday 9/14/18 and Dequan Gillespie was amazing .He took his time and make sure everything was right before I left most definitely will give him 5 Stars + More

A VERY HAPPY CUSTOMER WELL MY WIFE AND I WAS LOOKING FOR A SUV IN BLK ON BLK LINCOLN THIS WOMAN WALKED UP TO US WITH OPEN ARMS LIKE SHE KNEW WHO WE WAS IN ASK US WHAT WE W WELL MY WIFE AND I WAS LOOKING FOR A SUV IN BLK ON BLK LINCOLN THIS WOMAN WALKED UP TO US WITH OPEN ARMS LIKE SHE KNEW WHO WE WAS IN ASK US WHAT WE WAS LOOKING FOR IN WE TOLL THAT WE WAS LOOKING FOR A LINCOLN NAVIGATOR BLK ON BLK AND SHE WORK HER MAGIC WORKOUT AND WE WAS VERY PLEASED WITH HER WORK THAT IS GOOD SALESMANSHIP IN YOU DO NOT SEE THAT OFTEN IN PEOPLE IN SELLING CARS HER NAME IS JANNIE LLOYD. More

Scam Artists My fiancé and I purchased a vehicle a vehicle from this dealership a few weeks back. The entire process was an ENTIRE MESS.... it was until we decided My fiancé and I purchased a vehicle a vehicle from this dealership a few weeks back. The entire process was an ENTIRE MESS.... it was until we decided to leave that they actually wanted our trade and our businesses. We were promised 2 keys, and only received 1. 2nd, they claim that they washed it, but when they came back with the vehicle, it was filthier than before.. 3rd there where deep scratches but they did fix those. Thank God..... but here’s the kicker, they advertise a vehicle for 2-3k cheaper and when your doing paperwork you’ll notice that the price went up... Overall, We had an AWESOME Salesman. It the people their are questionable.. wait it gets even better, but because the dealership neglected to put the correct 10 day pay off, on our paperwork we’re being harassed by our bank because they haven’t seen payment yet,,. More

Bait and switch lesson learned My son and I tried to buy a 2017 Nissan Altima from this dealer . Worked through a salesman named Jimmy who was helpful on the phone. Since I was driv My son and I tried to buy a 2017 Nissan Altima from this dealer . Worked through a salesman named Jimmy who was helpful on the phone. Since I was driving a good distance to the dealer leaving from southern MD. I wanted to be sure the numbers were good and my trade in would be valued based on a fair price and most of ALL the vehicle was onsite.. After talking with Jimmy's boss about the trade in . We agreed to take the drive to Woodbridge., Once there Jimmy greeted us at the door. Took my keys to our trade in and said he would drive the car we were interested in to the front . A bit of time went by NO CAR . Jimmy finally returns to advise someone had started the paper work on the car we wanted the DAY PRIOR and were there to buy it at the same time we were. COMPLETE BAIT AND SWITCH WAS IN PROCESS. "Is there another car you are interested in" besides the one on the internet with a get you through the door price . Use this dealer at your own risk but DO NOT take what they say as 100% honest . My son learned a good lesson this day about buying used cars seen over the internet ! More

Worst experience ever! Drove 4 hours when we worked out a solid deal over the phone. I get there, and they didn't even let me get to test drive the car before they had me in Drove 4 hours when we worked out a solid deal over the phone. I get there, and they didn't even let me get to test drive the car before they had me inside trying to work up ANOTHER deal. We agreed on a price for my trade, and then they wanted to back out of what they agreed on ... they finally drug their feet and came back around to the original deal after threatening to leave. So before filling out paperwork to close the deal, I go out and the sales person ask's "hey you do know this has 3,100 miles on this, right?" ... are flipping kidding me ... I'm paying nearly $50k for a new car, and your website states new, and 5 miles! And then you drag your feet to meet the original deal, and the car turns out to be a demo! The salesman had nothing to do with us, and was pretty much non-existent the whole process, and sales manager was typical ... all about themselves, and screwing over the customer at all cost! The only person that seemed to have any common sense was the finance manager, and he could do simple math! When it was all said and done, they went and "took the car to be cleaned", it came back dirtier. The cherry on the cake, I asked "if they wouldn't mind filling up the tank full of gas?", they give you the typical "absolutely" ... paperwork was complete and they handed me the keys, I kindly asked if they filled it with fuel? They responded "we will take care of it", they proceeded to offer me a fuel voucher, where I finally had enough and said "no, please go fill the tank before we leave!" ... Do not give these idiots your business! The entire experience was ridiculous! More