Auto Locators of Texas

I recently bought my 3rd car from Richard at Auto Locators of Texas. He has also sold 2 of mine. I fully believe RIchard is an honest guy and does his best to get fair prices both in selling my cars Locators of Texas. He has also sold 2 of mine. I fully believe RIchard is an honest guy and does his best to get fair prices both in selling my cars and finding me the one I want. Because I had some specifications that were harder to find on this last vehicle, it took some time for Richard to find it. I appreciated that he consistently communicated with me what he was finding, prices, and his opinions about the vehicles. I respect Richard's opinion and so patiently waited until he found my car that met all my requirements. I will do business again with Richard and have also recommended Auto Locators to my friends. Liz C. More

I've bought three suburbans from Auto Locators over the past 4 years. I've never been unhappy. Their process is very friendly and laid back; their prices are terrific. I would highly recommend Auto Loca past 4 years. I've never been unhappy. Their process is very friendly and laid back; their prices are terrific. I would highly recommend Auto Locators and as a 50 something, I've dealt with plenty of dealerships over the years. Judging from some of the other comments on this site, I'd offer two comments. First, these are used cars. Used cars are never risk free, especially more than a year or two old, or when the car has more mileage. Second, trading in a vehicle is always problematic. You can't fault a dealer for trying not to lose money on a trade-in. Bottom line, if you know what you are looking for, stay with a newer model car and don't need to trade-in a vehicle, you can can a heck of a deal through Auto Locators of Texas. More

This place is the worst dealer I have ever dealt with. My girlfriend and I went on the search to find a new car for her and she decided she wanted a two door Nissan Altima Coupe. Well we found one that appea girlfriend and I went on the search to find a new car for her and she decided she wanted a two door Nissan Altima Coupe. Well we found one that appeared to be in good shape. So we went and checked it out and took it around for a test drive. Tested every single button in the car to make sure it worked. and sure enough she liked the car, so I did a thorough looking over and through the car; under the hood, under the car, making sure no frame damage, etc. I came across a section in the door which had some slight over spray on it, barley noticable to some one who doesnt know anything about painting. then also half of the pinstriping tape (dealer install stuff) on that side of the car was missing. So I put two and two together and knew that whether or not it was on the carfax or not, this car had been in some kind of accident. They refused to accept this, whatever; the car was still in good condition. Told them they needed to remove the rest of the pinstriping or re-do it before taking delivery of the car. Everything was fine and dandy. Then they decided to low-ball us on our trade-in (typical used car dealer stuff) saying that kia's dont exactly bring in the customers they want to deal with...(um what?) and that because they arent going to keep it on the lot and sell retail they will just be taking it to auction. Again, not a big deal. Signed all the paper work with the agreed price of the altima and the trade on her kia. Walked out 30 minutes later. Skip forward 4 days, and we get in the car after work and turn the a/c on and it isnt as cold as normal. We keep driving and its getting hotter and hotter, until the point where it is just fanning hot air out of the engine bay. Now we are irritated. So we drive it home in 100degree heat with no a/c at all. Once home we park in the the driveway and i get my guages and check the freon pressures, Almost no pressure. So basically these guys chocked it full of freon before selling it, knowing there was an issue with the a/c. Next day, we call the receptionist and tell them there is an issue with the a/c and this needs to be taken care of and that it is completely unacceptable. So they told us to bring the car in and they will take care of it. Well they said they took it to "their" mechanic who is not located on site and reports to us the compressor is bad. Now at this point I am royally pissed off. So the girl amber comes back with, "well rich says that he will only cover half of the cost to repair because the air conditioning in your kia is out" i asked for the keys to the kia to check this out, and sure enough I turn the car on and cold a/c within seconds. I come back in and told them they were full of it and that this is ridiculous. We took the Nissan and left after having waited an hour for them to bring the car from their "mechanic" I would NEVER EVER in a million years recommend that anyone go there. They are sketchy and shady and in no way pleasant to deal with. They would not tell us the name of their mechanic who would be doing any kind of work and that the half of the repair cost would goto him. I would never trust any body to do work on my cars that affiliates himself with these people. More

My husband and I have bought 2 cars from Richard in the last 4 years. Both Infinitis and both in great condition. The last car we purchased was an Infiniti M37X, fully loaded. We scoped out other dealers last 4 years. Both Infinitis and both in great condition. The last car we purchased was an Infiniti M37X, fully loaded. We scoped out other dealers to do our due diligence and we found that no one could beat Richard's price for the amount of car they were offering. This dealership is extremely laid back with a very comfortable environment. No haggling, no pressure and easy purchase process. Amber was informative about the vehicle we were interested in and very patient in dealing with all our requests and questions. She was great to work with! What it really boils down to is the fact that I trust the quality of car this dealer offers and the information they provide. I would highly recommend purchasing a vehicle from ALTTX. More

Very very friendly and helpful.....very hard to believe the negative reviews. I bought a 2007 Jeep from Auto locators 1) ...they offered many upgrade choices at severely discounted prices using their the negative reviews. I bought a 2007 Jeep from Auto locators 1) ...they offered many upgrade choices at severely discounted prices using their wholesale costs. (wheels, tires, bumbers, lift kits, etc...) I actually looked them up online and found that they are much cheaper to buy from Autolocators. 2) I live 3 hours away and they were willing to let me take the vehicle home and ship me the upgraded wheels tires I purchased when they arrived or hold them for pick up at my convenience 3) 2 days after i purchased the vehicle I lowered the soft top and found some broken parts ($500+ for me to buy parts online) I made one phone call and Auto locators ordered the parts, had them within a few days....I didnt ask them to replace they offered to w/ no expense to me. 4) I returned to the dealership where the parts were replaced same day and new wheels and tires installed free of charge. Ive purchased many cars....actually one of the best experiences Ive had and I will be back for the next one. More

Visited dealership on 1/30/2012 to inquire on a 2008 Range Rover. Worst customer experience I have ever had. A wasted two hours out of my day. Staff acted as if my business wasn't needed. After test Range Rover. Worst customer experience I have ever had. A wasted two hours out of my day. Staff acted as if my business wasn't needed. After test driving the vehicle I returned to find they had ran the VIN on my vehicle and were more interested in its history than telling me about the purchase I was there for. After asking questions about their purchase process I received no useful information. I left the dealership wondering how can do they business without showing any interest in selling to the customer. I got no substantial answers about their process and was told I would get a call in a couple of hours with information on how the trade-in process would work for my vehicle. I never heard back from them. The young girl I worked with was not friendly in the least, they didn't have information on file about the vehicle I was purchasing; basically the price was the only thing I knew via internet before and after the visit. They never even mentioned the cost. Also after test driving and looking over the vehicle it was apparent that little attention was paid to preparing it for a buyer. I have to wonder how they would treat a customer after cashing the check if this was how this is how they performed before the transaction. More

RUN, RUN,Run to someplace else! This company has no service and treats their best customers like dirt! I purchased a 2008 Range Rover from Auto Locators of Texas, and three months later purchased a 200 service and treats their best customers like dirt! I purchased a 2008 Range Rover from Auto Locators of Texas, and three months later purchased a 2007 BMW X-5, from Autolocators. The X-5 had two cracked wheels and a tire that was dangerous to drive on due to a bubble in the sidewall. Autolocators gave me another USED matching tire and refused to replace the tire with a new $250 tire even though I had just purchased over $70,000 of cars in less than three months! In addition, Discount tire told me that they were scared to work on the cracked wheels and would not drive fast in case they fail! After numerous trips to the Discount Tire, and back to Autolocators, I had to purchase a matching front tire and finally got Autolocators to pay for a new front tire, so I could drive safely. ( I had to ask for payment, there was no offer to make things right)! As for the cracked wheels, AutoLocators was no help. They had to be filled with air every two days and I got no help whatsoever from AutoLocators! I was furious, and had spent way too much time trying to resolve the tire and wheel issues! The wheels were unsafe to drive on and AutoLocators Made no attempt to hold up even half of the cost. I have since sold the BMW, purchased a Mercedes from another dealership, and will never do business with AutoLocators Of Texas Again! Just talk with the snobs at t he front desk and one gets a bad feeling-no smiles! With this kind of service, they will be out of business soon! RUN from them-Don't even drive by-THEY ARE BAD! More