AutoFair Hyundai

We don't know what our deals are I was very disappointed with AutoFair's handling of their deals, and overall customer service. I was on their website and happened to see a deal on a I was very disappointed with AutoFair's handling of their deals, and overall customer service. I was on their website and happened to see a deal on a lease of the 2016 Hyundai Elantra for $129 a month. There were 2 cars listed at the time, a gray and a blue one. I am a disabled driver. I drive with my hands, with one controlling the gas and brake, and the other holding a spinner knob on the steering wheel. I also walk with crutches. The salesperson did not inquire about my driving situation, instead just brings out the gray vehicle. We go out to see the vehicle and then he tells us that "it's a manual.. I wasn't sure." But he never asked prior to that. My dad, who was with me, said "He's disabled, that won't work," meaning my hands would be occupied. He brings that car back and then brings out the blue one I was interested in. We go check it out and I get excited because I think I'm going to be getting a good deal. He then informs us that that vehicle is not part of the leasing promotion. I correct him, saying that on the website it shows both cars. He says that they can't lease me a car that has miles on it. So after some back and forth he goes to get one of his managers who comes over and informs me that they can't lease me that car because of the miles but they can get me into a 2017 Hyundai Elantra for "around $150 a month lease." I agreed, but again I was disappointed because when the actual payment figures came out it was around $160 a month for a car with no miles on it, compared to the 2016 that I was interested in which had less than 100 miles on it. And they weren't willing to come down in monthly payments unless I was to put up more cash, but it was supposed to be $0 down, except for taxes and fees. They weren't clear, and I didn't ask at the time, why I would have to pay more to get a lower monthly payment, with the thinking that fees should be flat not fluctuate based on desired monthly payment. So I feel like I ended up paying more for the lease than I should have and that is confirmed the morning after when I happened to go back on their website and their deals changed (but were in the same promotional period as when I got the car, ending June 30), this time $119 a month on a NEW 2017 Hyundai Elantra. So now I really feel like I got screwed. Not a good experience with AutoFair. Should have heeded the advice of family and friends and won't be going back when they don't even know what their deals are and only want to make a sale. More

Best dealership experience I have ever had Very professional team, from the salesman to the finance team, even the service department, they were very professional and courteous. I will definite Very professional team, from the salesman to the finance team, even the service department, they were very professional and courteous. I will definitely be going back there again. More

Review Bill was very helpful but frankly too talkative. He was 100% knowledgeable about vehicles and was great at trying to match our needs. My only compla Bill was very helpful but frankly too talkative. He was 100% knowledgeable about vehicles and was great at trying to match our needs. My only complaint with him is that he talked and joked far more than necessary. My daughter's car had a check engine light come on twice. First time she was told it wasn't anything, second time she had to leave it overnight then a part needed to be ordered. she told me the service people were nice but condescending to her and her sister, assuming neither of them knew anything about cars since they were female. this couldn't be further from the truth. Finance experience was awful. I wanted to pay the full lease up front. I had to come back 4 times before this could be accomplished. Phil was very apologetic but this was annoying, to say the least. I had an excellent conversation with Mike Neacy who clearly explained to me what was up with the check engine light and possible problems with leases. i appreciated his time to clearly explain the service process. More

New Hyundai 2016 Tuscan Eco 100 % Satisfied with my purchase. Autofair Hyundai is a great dealership. I left Toyota unsatisfied. I was a customer with Toyota for years. I did no 100 % Satisfied with my purchase. Autofair Hyundai is a great dealership. I left Toyota unsatisfied. I was a customer with Toyota for years. I did not like how they wanted to sell me a vehicle I didn't like. When leaving Toyota I thought of the Tuscan and decided to pull into Autofair Hyundai to check one out. Upon entering the lot I was greeted by Mike Neacy who invited my husband and I into the dealership. We sat down at his desk and talked about what I wanted. His questions identified my needs. From there we were asked if we wanted to take one out on a test drive. While sitting in the vehicle Mike explained all the features and functions of the vehicle. He stood out from every other salesperson I have ever met. In my past experiences at other dealerships I was kust given the keys to take it for a drive but not Mike I was really impressed take he took the time with me to go over the operational features. Not only did I drive it but something else happened that has never happened before Mike asked my husband if he would like to drive it as well. I loved that he included my husband in this experience as no one ever offered my husband to test drive it too. We drove back to the dealership and Mike got all the information needed for financing. The Fiance Manager was top notch. He made this sale happen! We eagerly agreed on the best option and went on to meet the warranty department who was great too. We listened and completed all the paperwork necessary. As our Tuscan was being prepped for us to drive home Mike gave us a tour of the building. He showed us the Service Department where I was introduced to the Service Manager who scheduled my first oil change. He gave me Service department business card. He took the time to explain the service hours and the phone number to reach the department to schedule appointments. We then met the sales manager who wanted to thank us and ask us if Mike had gone over everything with us. We told him yes and shook hands. He asked us if we would refer friends and family based on our experience and asked if we wouldn't mind a picture to post on Facebook. My husband and I gave permission and accepted a friend request from Mike Neacy to post our purchase on our Facebook page. If I had to do it all over again I would and I wouldn't change a thing. More

Hyundai purchase This is my 3rd vehicle purchased at Autofair and I will definitely go back in the future. The salesman, Mark Boudreau, and sales manager, Matt Gelina This is my 3rd vehicle purchased at Autofair and I will definitely go back in the future. The salesman, Mark Boudreau, and sales manager, Matt Gelinas, are very professional and very easy to talk to. The only complaint I do have is the time spent at the dealership to negotiate price and delivery of the vehicle. It just shouldn't take as long as it did to buy a car if you know what you want and the price you want to pay. More

Best Dealership I have Been to I enjoyed my experience with Auto fair from beginning to end. I didn't feel like anything was pushed on me that I didn't go in wanting. David was a pl I enjoyed my experience with Auto fair from beginning to end. I didn't feel like anything was pushed on me that I didn't go in wanting. David was a pleasure to work with, very professional and personable. He was even patient when my 1yr old started to get tired and cranky. Thumbs up for David and Auto Fair. More

Easy experience My salesman Doug was very friendly. He was also very knowledgeable in what he was doing. Highly recommended. I went to the Honda store first felt unco My salesman Doug was very friendly. He was also very knowledgeable in what he was doing. Highly recommended. I went to the Honda store first felt uncomfortable, I felt relaxed @ Autofair Hyundai. More

Best car buying experience Vladamir, our salesperson, and his staff are excellent, top notch service and knowledge. We had the best car buying experience we have ever had. We ar Vladamir, our salesperson, and his staff are excellent, top notch service and knowledge. We had the best car buying experience we have ever had. We are extremely pleased with everything! More

Could use some more training Dave was great. But as he mentioned, he was newer working there and I think he needs to work on his knowledge of the vehicles he is selling a bit more Dave was great. But as he mentioned, he was newer working there and I think he needs to work on his knowledge of the vehicles he is selling a bit more. For example. When I asked about the feel of how the dual clutch transmission worked, he didn't really know no mention of a dual clutch transmission was brought up at all. There were a few other small things that he had to check with other sales associates on as well. Over all he was great, but need to learn a little more about the vehicles. Also, a full tank of gas with a new vehicle purchase would have been nice as well. More

Satisfied repeat customer This is the second Santa Fe that I have bought in the last two years. Both times the process was a very good experience. I will definitely purchase an This is the second Santa Fe that I have bought in the last two years. Both times the process was a very good experience. I will definitely purchase another vehicle from Auto Fair. More