AutoFair Hyundai

While car shopping for a slightly used SUV over the weekend, we stopped by Autofair Hyundai because we were in the area and liked the looks of the 2013 Santa Fe. We were thinking maybe we could get our weekend, we stopped by Autofair Hyundai because we were in the area and liked the looks of the 2013 Santa Fe. We were thinking maybe we could get our hands on a leftover 2013 since the 2014 was coming out. We parked and walked around looking at SUV’s and saw rather quickly that there was nothing we cared for on the lot. Of course we were approached by a sales person (Lisa) before we could leave and she asked and took notes on what we were looking for. Knowing that Autofair is a huge company, I told her what we were looking for in hopes she could find something that maybe we didn’t see. I gave her our budget, our maximum miles and told her we wanted leather and sunroof and neither of those were negotiable. I told her we wanted out of our sedan because we have a child and two dogs and because we want to expand our family, we need two large vehicles instead of just one we currently have. As we waited with our restless toddler, she told us she has some vehicles to show us. Great! We waited as she pulled up the first vehicle. A 2012 Santa Fe with no leather and no sunroof. My husband shook his head no and she tried to protest. He was firm so she suggested another vehicle on the lot….a Infiniti SUV that had 113,000 miles on it (that’s about 80,000 miles MORE than we wanted!). My husband told her again, no. Next she suggested a Mercedes SUV that is about the size of a VW Beetle. No no no, the sedan we were trading was larger! I have to mention that there was a GMC Yukon and a Kia Sorrento that we were interested in. My husband asked for the price on the vehicle a few times and she didn’t have it, didn’t offer to get it and didn’t offer to show us those vehicles. I knew the Yukon was most likely over our budget, but we asked to see the Sorrento and she said they couldn’t find they keys. At this point we walked outside to look at the Sorrento and bam! – the keys magically were found. My husband told me to take it for a test drive because it was fully loaded and had all the options we wanted. He stayed behind with our son because I didn’t want to switch our car seat over. There was no sticker in the window so I was unsure of the mileage, but was pleased to see it only had 10k miles on it. I drove it and absolutely LOVED it! I didn’t know the price and strangely enough, neither did our sales person, but I told her I wanted to talk price on the car as soon as we got back. During my test drive she casually mentioned the SUV I was driving was NOT 4 wheel drive. But she said 4 wheel drive doesn’t matter because it has traction control and great weight distribution. WHAT?!?!!? I was in an SUV that I loved, but we live in New England and it snows here. I couldn’t even believe there was an SUV on their lot that wasn’t 4 wheel drive. When we returned to the dealership and I told my husband, he told me no way. The whole point was to acquire more room and 4 wheel drive to keep our family safe on the roads. Lisa continued to try to sell us on traction control. I told her our sedan has traction control and she very confusedly asked “It’s not good in the snow?” NOOOO! It’s awful in the snow. Traction control doesn’t mean squat, sorry. As she continued to try to sell the Sorrento with no 4 wheel drive on us, my toddler was whining and crying. I told her I’d leave her my info and I’d be happy to talk to her further if she wanted to research for me and found something we’d like, but we had to go because it wasn’t fair to our son right now to keep going at it. She didn’t want us to leave and I told her my son had been having a meltdown while I was on the test drive (which my husband told me). She said, “Well I’m sure it was because you left and he wanted you.” Um, no. That wasn’t it. He loves being with his dad and the implication that he doesn’t was a rather bold and insulting assumption. He was freaking out because he is 19 months old and was sick of car shopping. As a last ditch effort, she summoned the used car sales manager. I told him exactly what I wanted. He threw out a couple options and I told him no. He was very nice and said they just didn’t have what we were looking for. He knew we wanted to leave and knew we were being held hostage. Bottom line: All Autofair Hyundai did was xxxx me off and confirm to me that I will never step foot on their property again. Do NOT show potential customers cars that don’t come anywhere near to meeting their needs. Especially when they had to come shopping with their young toddler! You wasted our time, you wasted your time. Now stop calling me because we bought a 2012 loaded Honda Pilot with 10k miles down at your Autofair Honda dealership (yes, I realize the ownership is the same). They didn’t once try to force me into a car outside of my specifications. They weren’t perfect, but certainly didn’t try to convince me I wanted cloth seats and 113,000 miles. More

Best experience i ever have in buying a new car. if you look for buying then go to see Mike Leto best and friendliest sales man you will ever have . look for buying then go to see Mike Leto best and friendliest sales man you will ever have . More

I had a great experience purchasing my new Hyundai Elantra. I was able to get the color, interior and exterior, that I was looking for. I had a wonderful Product Specialist, Brian Jones, who helped Elantra. I was able to get the color, interior and exterior, that I was looking for. I had a wonderful Product Specialist, Brian Jones, who helped me through the whole buying process. My thanks to Brian for his assistance and to Patrick Escabi, the Finance Manager, for his as well. I found both gentlemen to be courteous and pleasant and they made the entire process as easy a transaction as possible. I would highly recommend the staff at AutoFair Hyundai to other buyers. More

Do not buy from Autofair Hyundai or have any service work done here. This wasn't a good experience. ( Period ! ) I rencently had some some service work done here and I would not go back ! done here. This wasn't a good experience. ( Period ! ) I rencently had some some service work done here and I would not go back ! More

This is in regards to the dealer Bill Utrera . It has This is in regards to the dealer Bill Utrera . It has been 10 years since I have bought a new or somewhat new used car. I had come in on May 10 201 This is in regards to the dealer Bill Utrera . It has been 10 years since I have bought a new or somewhat new used car. I had come in on May 10 2013 took look around an maybe purchase a car for my youngest daughter. I appreciate the time Bill spent with my daughter and myself, which helped us in making the decision to purchase this great little car. My daughter loves the car and enjoyed how Bill treated the both of us with a personality that matched well with ours. My daughter was also impressed with his honesty and knowledge on all levels. He paid close attention to what are needs my daughters and we are very satisfied customers. So got along so good I spoke to Bill later that night about me coming back to trade in my car for an newer car, this was all taken care of the very next day on May 11th. Returned and with Bill's help purchased a brand new Hyundai Accent,, sooo, Happy. Thank You Bill More

Auto Fair Hyundai was not our first choice to do business with. My wife and I have purchased a Sonata before at Salem Ford/Hyundai and for the most part were moderately pleased. But no more. I refuse to busi with. My wife and I have purchased a Sonata before at Salem Ford/Hyundai and for the most part were moderately pleased. But no more. I refuse to business anywhere else than AutoFair Hyundai in Manchester, NH. Jason is fantastic at his job and works hard for the customer. The environment at AutoFair is relaxed and honest. I didn't feel pressured at any point in the sales process. Even when I denied an initial offer and left the dealership to continue shopping around for better deals. AutoFair relies on their patient attitude and solid service to win over buyers. Some notes on my specific experience: Jason was fantastic with my young children and made a usually stressful experience for little ones about as fun as it could be. John was fair in his negotiations and gave ground in a reasonable way without letting the situation become uncomfortable. Sticker price of their new cars IS higher than average MSRP and other inflated sticker prices at other dealerships. The inflation is explained by noting some decorative and functional additions including pin-striping and a NEW ENGLAND package that covers interior fabrics for 7 years and other coatings and treatments meant to help with harsh New England winters. I found these inclusions to be unworthy of their asking price and negotiated with an available duplicate car offered at another dealer without such inclusions. Again, AutoFair was more than happy to negotiate. My wife and I are thorough when researching a fair price and are tough negotiators. We have had many instances where car dealers become offended at low-ball offers and the obvious sense that their price is being actively compared and counter offered against another dealers price. This was not the case with Jason, John and the rest of the AutoFair family. They continued to work through the challenges we proposed and found a way for us to feel comfortable with our issues. As a quick note. Every dealer adjusts it's sticker price in one way or another. It should not be a reason for you walk away from the car you want. It's the nature of the beast. It is YOUR job as a consumer to wade through the numbers and decide what is legit, what is not and negotiate yourself to a comfortable position. If you expect some funny business with sticker price and don't hold yourself limited to quick, uneducated decisions you can get a fair price for your vehicle. And there is no better proof of that fact than at AutoFair Hyundai in Manchester, NH. I WILL be recommending this dealer to everyone I know. More

I would highly recommend Doug Johnson and AutoFair Hyundai to anyone who is looking for a new car. I am a very satisfied recent Hyundai Sonata repeat customer of Doug's and of AutoFair. He treats cu Hyundai to anyone who is looking for a new car. I am a very satisfied recent Hyundai Sonata repeat customer of Doug's and of AutoFair. He treats customers with respect and takes the time to reach a good decision on a car purchase or lease. He follows up well after the sale/lease to make sure one is happy and satisfied with the car. In addition, when the car needs service, he ensures that I can get in quickly and he takes a real interest in customer satisfaction. I highly recommend Doug! He truly is a Salesman with a Heart! More

Excellent experience, smooth transaction and NO hassle. Had gone to another Hyundai dealer and had an absolutely horrible customer experience. I was very upset and not looking forward to trying another dea Had gone to another Hyundai dealer and had an absolutely horrible customer experience. I was very upset and not looking forward to trying another dealership and dealing with more "salesmen" yet the experience at Autofair completely changed my mind. From the moment I called Autofair to enquire about used car availability Taylor was extremely helpful. Jonathan had excellent knowledge and was able to guide me to exactly what I was looking for and Autofair offered the very best price!! No games and great service!! Car was clean and well taken care of by dealership....not at all what we had experienced before with another "Certified Hyundai dealer". If you are looking for a no hassle, great car buying experience with sales person's who knowledgable, willing to help you and work with you and offer the very best selection and certified Hyundai's then go here! More

After a long day of car shopping, I stopped in to the Hyundai dealership and was immediately greeted by Doug. I let him know the very brief version of what I thought I wanted and what I currently drove a Hyundai dealership and was immediately greeted by Doug. I let him know the very brief version of what I thought I wanted and what I currently drove and the reason I was looking for a new car. He listened and then suggested the Sonata for me but I had come in thinking the Elantra was what I wanted to test drive. He listened to me and asked if I wanted to drive them both and I said sure. Within minuets he had both cars parked side by side ready for a test drive. In the end the Sonata was definitely the better car for me. We didn't waste any time on this visit, he had me test driving the car within 7 minuets of walking in the door and that's exactly what I was looking for. I thought his straightforward and easy going personality was refreshing compared to the people I had worked with at the other dealerships. More