AutoFair Toyota of Tewksbury

Juan was very informative and helpful. He was really great. He was such a pleasure. He was really great. He was such a pleasure. More

No follow up with me, and no respect to me at all, when I try to call back the sales person he told me with a loaded voice don’t call me. This is unacceptable attitude, I am not calling for playing games i try to call back the sales person he told me with a loaded voice don’t call me. This is unacceptable attitude, I am not calling for playing games i call to finish my work paper and take my car I have allots of works to do and you waste my time. I will not recommend this dealer to anyone specially this person Rajeev. More

David was great I went in for an oil change that I ended up not needing because my maintenance light came on but I ended up needing a front end alignment so I did that my car is running great. David made su up not needing because my maintenance light came on but I ended up needing a front end alignment so I did that my car is running great. David made sure my maintenance light was off before I left told me it was gonna be an hour and only took about 25 minutes. I was very happy. More

Excellent service by Nate Rosembloom! I would definitely recommend this dealership for their service dept! I would definitely recommend this dealership for their service dept! More

Very easy to work with. Very help in all matters. Took time to set up the Iphones in the car Very help in all matters. Took time to set up the Iphones in the car More

Fancy new building, but the staff are really not all that professional. They high five and interact like they are at a club, not work. My service person was a very nice guy, but I ended up waiting way too professional. They high five and interact like they are at a club, not work. My service person was a very nice guy, but I ended up waiting way too long over a night and the next morning for the work that was done on my car. Something about the shop foreman pulling my technician off working on my car. I’m sure it is an industry wide gimmick, but a shop fee for paper towels and hand cleaner? What an absolute racket. I’d be ashamed to charge people that. Nice job not pointing that out on the bill. Let’s be real, you already overcharge for parts and labor. You wonder why most people don’t look forward to going to dealership service departments. I get it, it is hard to genuinely provide good honest customer service while trying to maximize profits. More

David Joyce is a true professional. Always very kind and courteous. He always takes the time to schedule me with Brandon the technician who is the best. Always very kind and courteous. He always takes the time to schedule me with Brandon the technician who is the best. More

They meet their service promise and are not overly pushy about selling new services. Very comfortable place to wait. about selling new services. Very comfortable place to wait. More

Leasing was easy. Except for one key!!! I brought it in for an oil change and 5000 mile check. Oil change was not done. I asked for charge and offered my credit card Except for one key!!! I brought it in for an oil change and 5000 mile check. Oil change was not done. I asked for charge and offered my credit card and I was told it was free. We talked to the service manager and we’re told I had to offer to pay when I registered the car. When I asked for an oil change I should have been told there was a charge and I would have said yes. Hope service improves. More

The advisor was professional and friendly. The team in general was extremely supportive and answered my questions to my satisfaction. The team in general was extremely supportive and answered my questions to my satisfaction. More