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AutoFair Toyota of Tewksbury

Tewksbury, MA

4.6
593 Reviews

468 Main Street

Tewksbury, MA

01876

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Showing 593 reviews

September 07, 2021

o August 24, I left my car for a regular maintenance and to rotate the tires, my car was silent as always. Next day when I picked up the car there was a terrible and loud noise coming from wheels. Brought More

by Marciacps200
Recommend Dealer
No
Employees Worked With
Kyle Rupert
Sep 09, 2021 -

AutoFair Toyota of Tewksbury responded

Hello Marcia, we appreciate all feedback so we can always focus on improving. I pulled your service records and it states that you came in due to your tires making noise. Even though your vehicle is only 2 years old, after time and increasing mileage, it can put a lot of wear on parts. As all of our customers know, we give you a full checklist of the good and bad on your vehicle, and the customer can have it fixed when and wherever they choose. If you would like to discuss this further you can reach out to me at 978-569-1888 or at sdasilva@group1auto.com. Steve DaSilva General Manager

September 02, 2021

I would highly recommend this dealership. Everyone was extremely knowledgeable and very professional. Best car purchase experience! We purchased our new car and was driving it home within 3 hours. Excelle More

by vivtringale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve DaSilva, Cassandra Peters, Wayne Michealson
Sep 03, 2021 -

AutoFair Toyota of Tewksbury responded

Thank you for your thoughtful review. We're glad to hear you had such an excellent car buying experience. Please let us know if we can ever assist you again in the future!

August 29, 2021

The only disappointing experience was the phone connection to a live person. There should be a live person answering the phone to connect. you. to the right department. More

by dadarrah48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantal Cote
Sep 03, 2021 -

AutoFair Toyota of Tewksbury responded

Hello, thank you for the 4-star review and for letting us know that we have an area of improvement with our phone system and operator. If there is ever anything I can do for you please reach out to me directly at 978-569-1888 or at sdasilva@group1auto.com. Steve DaSilva General Manager

August 20, 2021

5 stars to the renovation-very welcoming environment and 10 stars to Amir, this is my second car from him, I live 130 miles away from the dealership but Amir makes it worth while. He is genuinely intelligen More

by merobhabana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Demian
Aug 24, 2021 -

AutoFair Toyota of Tewksbury responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

July 15, 2021

After having a not so great experience with another local dealer, my husband and I decided to try Ira Toyota and we’re so glad we did! Jean was awesome and was able to get us into the vehicle we wanted at a More

by Jessica.delrossi20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Correa
Jul 22, 2021 -

AutoFair Toyota of Tewksbury responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Jean. We thank you for your business and look forward to your next visit!

July 07, 2021

Added $2,000 to MSRP to arrive at their selling "market" price. This is an unfair, disingenuous practice that only a few dealers resort to. I am sure the employees are doing what they do, and the inflated p More

by bhstaugfl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chantal Cote
Jul 09, 2021 -

AutoFair Toyota of Tewksbury responded

Hello, understand that the $2,000 market adjustment may seem unfair to you however just like everything else there is a shortage of vehicles and due to the current times, there is a market adjustment on certain vehicles. As I am sure you know we are not the only dealership that is doing this right now and it is something that is happening country-wide across all manufacturers. If you don’t mind waiting then pricing should come back to normal at some point, it’s just unfortunate that we are in this time right now. If you would like to discuss anything or if I can help with something feel free to reach out to me at 978-569-1888 or at sdasilva@group1auto.com Steve DaSilva General Manager

July 04, 2021

Very happy with my 2021 Toyota Camry XLE, absolutely Love it. Amir is a great Salesman, easy to work with and very knowledgeable. Rose McG More

by rosemcguire1549
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Demian
Jul 04, 2021 -

rosemcguire1549 responded

Very happy with my Toyota Camry XLE, Absolutely love it. Amir is a great salesman ,easy to work with and very knowledgeable Rose McG,

June 25, 2021

First time buying a car in almost 10 years and it was a really smooth experience. Melvin helped us get the deal done quickly and easily despite some hurdles that came up, he was super helpful. Visited many More

by Toyota2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Severino
Jul 01, 2021 -

AutoFair Toyota of Tewksbury responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Melvin. We thank you for your business and look forward to your next visit!

June 12, 2021

This was my best car buying experience ever! Jose and Ryan were great to work with. I was able to do a lot of it remotely since it was tricky for me to get up to the dealership that week, and when I arri More

by Caroline582
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Beattie, Jose Mota Lauriano
Jun 23, 2021 -

AutoFair Toyota of Tewksbury responded

Thank you for your thoughtful review, Caroline. We're glad to hear you had such an outstanding experience working with Jose and Ryan! Please let us know if we can ever assist you again in the future!

June 04, 2021

Jean was very cordial polite and helpful ,was ready for Jean was very cordial polite and helpful ,was ready for test drive at the arranged time, everyone worked to get us out as fast as possible since we w More

by belkysmccarthy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jean Correa
Jun 23, 2021 -

AutoFair Toyota of Tewksbury responded

Thank you for the review, Belky! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!

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