AutoFair Toyota of Tewksbury

"Very bad experience with the service dept" I bought a certified pre owned highlander, after a week goes by a squeaky noise started every time I go over any potholes or a bump. So I go in to the I bought a certified pre owned highlander, after a week goes by a squeaky noise started every time I go over any potholes or a bump. So I go in to their service dept. to get it checked out. Service advisor tells me to come by tomorrow. So I come by next day, they didn't even looked at my car for hour and fifteen minutes. After 3 hours the advisor come by and tells my we have figured out the problem. I was like it took you guys 3 hours to figure out what's wrong with the car? At this time I was done with their stupid games and tired of waiting and waiting to hear non sense answers. Then he tells me oh we just want to figure out who's going to pay for it. At this time I really had it with this useless folks at the service dept. I told them I am leaving and walked out of there. If they show same passion as they show when they sell their cars that would be nice. Stay away from these guys. My friends and relatives also had bad experience with their service dept. More

Very bad experience with the service dept I bought a certified pre owned highlander, after a week goes by a sweky noise started every time I go over any potholes or a bump. So I go in to their I bought a certified pre owned highlander, after a week goes by a sweky noise started every time I go over any potholes or a bump. So I go in to their service dept to get it checked out. Service advisor tells me to come by tomorrow. So I come by next day, they didn't even looked at my car for hour and fifteen minutes. After 3 hours the advisor come by and tells my we have figured out the problem. I was like it took you guys 3 hours to figure out what's wrong with the car? At this time I was done with their games and tired of waiting and waiting to hear non sense answers. Then he tells me oh we just want to figure out who's gonna pay for it. At this time I really had it with this useless folks at the service dept. I told them I am leaving and walked out of there. If they show the same passion as they show when they sell their cars that would be nice. More

the president of A&M AUTOBODU INC. we had lease many cars of the years and we enjoy doing business with IRA of Tewksbury my wife and I and having a sales man like Mr. Ken Oeun ok th we had lease many cars of the years and we enjoy doing business with IRA of Tewksbury my wife and I and having a sales man like Mr. Ken Oeun ok thank you. More

Thumbs up service department Stopped in last week for an oil change without an appointment and they helped me right away. I'll go back for sure. Thanks for getting me in and out q Stopped in last week for an oil change without an appointment and they helped me right away. I'll go back for sure. Thanks for getting me in and out quickly. More

Service I was in for my 15K service and the dealership was very busy. They offered me a loaner car to use for the day which was great so I could get my errand I was in for my 15K service and the dealership was very busy. They offered me a loaner car to use for the day which was great so I could get my errands done! I would never go anywhere else for my service! More

Never noticed I was there. I walked in with my husband and 2 kids. We stood in the middle of the office while 4 reps were with other people. Other employees walked around and I walked in with my husband and 2 kids. We stood in the middle of the office while 4 reps were with other people. Other employees walked around and past us. Not ONE of them looked at us or made eye contact. I kept my eye on my watch and for 10 minutes no one looke or spoke to us. My kids asked why we were leaving and I said it was because evidently they didn't want our money. So we test drove Honda, Mazda and Nissan down the street. More

Hidden Fees Ira Toyota >........ Buyer Beware … I turned in a leased Prius on July 2 , 2016 in excellent condition and under mileage. Along with turning the Pri Ira Toyota >........ Buyer Beware … I turned in a leased Prius on July 2 , 2016 in excellent condition and under mileage. Along with turning the Prius in, I purchased a new Toyata Camry hybrid from IRA. Through out the purchasing of the new car I repeatedly asked Ira to cover any and all turn in fees associated with the Lease Car and was assured many times over three days that they would, and at one point they said there were no fees due. Two months later I get Invoiced for a disposition fee of $350.00 plus State tax ($371.88 total) by Toyota Financial. Talked to Ira and Toyota Financial, I am on the hook for the $371.88. Buyer Beware. More

recent Rav purchase I recently leased a new Rav with Ira Toyota of Tewksbury. I had an overall great experience from start to finish. I plan on buying my next Toyota from I recently leased a new Rav with Ira Toyota of Tewksbury. I had an overall great experience from start to finish. I plan on buying my next Toyota from them. More

Dishonest, rude. I were looking for brand new RAV4 limited. One of sale manager gave a final price on a paper and he said this price is only for today. After I didn't I were looking for brand new RAV4 limited. One of sale manager gave a final price on a paper and he said this price is only for today. After I didn't agree with high interest rate, I told him that I will came back with my bank. Then he told his saleman to collect all paper that he gave me and he said the deal for that price is only right now, not today. I feel like they try to robbe me and I walked out. I went to Denver Toyota dealer on the same day and they give me 0% interest. I used to buy many brand new car from other dealer but I never meet the situation at Ira Toyota Tewksbury. More

fake repairs I went in for an oil change and rotate the tires and the free vehicle inspection...2009 highlander hybrid. they came back to me with you need a new wa I went in for an oil change and rotate the tires and the free vehicle inspection...2009 highlander hybrid. they came back to me with you need a new water pump and rear struts! This will cost over 3+ thousand dollars but we can do it right away and if you don't do it your car will overheat and ruin your car. I left there and said i was going to get prices he looked concerned i wondered why and when he said struts it was a red flag. I called my local guy he said the parts guy said he never sold struts for my car before. so my guy told me to come right in. I went in and he couldn't believe there was absolutely nothing wrong with anything! This is a felony in my eyes. If you like your money don't go here. More