AutoFair Toyota of Tewksbury

I went to Ira Tewksbury because it was local.. Ron Met me at the door. I told him I wanted a comparative offer for a 2010 Prius. We talked for a bit. I gave him my tradein keys for an evaluation He retur me at the door. I told him I wanted a comparative offer for a 2010 Prius. We talked for a bit. I gave him my tradein keys for an evaluation He returned sometime later with my car keys AND amy registration.. I'd given him NO authorization to search my car. I was surprised.' After giving me a ridiculously low ball offer for my trade-in, he kept going back and forth to his manager ( Chuck )... finnally coming back with picture of his 2 children.. I have no idea what that was all about except to impress upon me that he has a family.. I was appalled at this tactic.. He continued with his high pressure tactics , but by then I was angry and left....Two weeks after this experience I purchased a vehicle at Acton Toyota and it wqs a more more pleasurable experience.. I would not reccommend Ira Tewksbury to anyone.. Someone should tell them their sales tactics have to change More

Fantastic Service, Very friendly staff, excellent attitude! It was a very pleasant experience to meet the Toyota Tewksbury staff. The did understand my needs and offered me exactly what I was lookin attitude! It was a very pleasant experience to meet the Toyota Tewksbury staff. The did understand my needs and offered me exactly what I was looking for. Even the after sales services have been par excellence I would surely recommend this center to anyone purchasing a new car! Overall a vey wonderful experience!!! 5/5 More

We recently purchased our Toyota Rav4, limited from Ira (Tewksbury) and worked with Al Amrani and Scott Miranda. Our initial impression was frankly OK and we were pretty sure we won't work out a deal th (Tewksbury) and worked with Al Amrani and Scott Miranda. Our initial impression was frankly OK and we were pretty sure we won't work out a deal there. The dealer asked questions about our life-style and see what fits well for us. But we knew exactly what we wanted and so found these questions irrelevant and a little annoying. What Al didn't know was that we had done our homework quiet well. We even took my computer along with us to play around with the numbers and see if the total cost fit in our budget. We suggest that you guys do something similar as it really helps to work out a better deal structure! Anyway, in about 20-min or so things started to look positive and our first impression of Al changed. We found him to be rather nice, friendly and someone who was trying hard to make the deal happen. Like any dealer, he did try selling a black SUV that was on the lot. However, he was not very pushy about it and once we said NO to that SUV, he moved on to work out a deal for the SUV we wanted. After a few hours we finally agreed on a pretty good deal and we were also able to apply my $1000 student credit towards the payment. When it came to pick up the SUV though, I must admit we weren't very prepared with the extended warranty pricing/packages the dealers tend to push the very last minute. I wish we had read more about it and after sitting with Scott Miranda for 2 hours or so landed up taking an 8-year/75000 warranty. We frankly were not very sure about it though, however Scott mentioned that we could cancel it within 30-days if weren't happy about it. We came home, thought about it and realized that the extended warranty was not for us since we were not sure about our driving habits and that money could go towards another car we plan to buy. Having read about the weird stories about warranty cancellation on the internet, I must admit that we were a little worried. I called Scott the very next day and to my surprise they did keep their word. In about 2 days Al emailed me saying that our extend warranty was canceled and that they will email us and updated agreement. Overall, Al and Scott were quiet helpful. They even took care of the car mats that came with our new SUV. Apparently it was bad and the threads were already falling off. So they put in order for a new one right away. Hopefully I get mine in the mail soon! My suggestion for you guys is -- (1) before you walk into any dealer location, read about them, DO YOUR HOMEWORK on the car with all the pricing and APR that's available. Read discussion board information and only after all that make an offer. (2) Also, make sure you take everything in writing, because the dealers work with a lot of deals in a day and so they tend to forget things. For e.g. it was not sure if my car had mudguards, but I got them to write it down when we made a deal and was able to show them during the day of pickup and not pay extra for it. (3) Oh and please read before you sign anything. On the day of the pickup, I signed a different higher pricing for the car by mistake and my husband noticed the change in the price. We told Scott about it and showed him a previous price copy we had agreed upon. He took care of it right away. Hope my experience help you new car buyers, all the best! More

A little over a month ago I went to Ira Toyota of Tewksbury with the intention of test driving a RAV 4. I live about 5 minutes from this dealership. I went there around 3pm on a weekday. There was Tewksbury with the intention of test driving a RAV 4. I live about 5 minutes from this dealership. I went there around 3pm on a weekday. There was no receptionist so I stood in the sales area waiting for help. I stood there for 15 minutes before an employee approached me. He asked if I was being helped. He said he'd get someone. I waited another 15 minutes and received no help. I walked out the door. An older gentleman came running out after me. He identified himself as the manager. He asked if I needed help. I told him I was interested in the RAV 4 but had waited about 1/2 hr. with no help. I told him I was headed down the street to Atamian Honda to test a CRV and that I needed to buy a car within the next couple weeks. He apologized and told me to go ahead to Atamian. He was very pleasant but I was stunned at his response. I told many friends and family members about my experience. Most of them told me it was probably because I was a female and they didn't take women seriously. In this day and age of dealership closures I was absolutely shocked by this experience. I had a great experience at Atamian but ended up buying a RAV4 at Acton Toyota the next week. They were absolutely wonderful to deal with. Sad to say I traveled a good 20 minutes to buy a car when there is a dealership right down the street from my home. Caroline Kennedy Lowell, MA More

From the moment I first walked into the dealership, I was given friendly and helpful service. The Salesmen was enthusiastic, knowledgeable, and made me feel comfortable. The Finance Manager was also easy to given friendly and helpful service. The Salesmen was enthusiastic, knowledgeable, and made me feel comfortable. The Finance Manager was also easy to work with even though my credit history is limited, which complicated the process of financing the vehicle. My phones calls were always returned promptly, and although the vehicle I wanted wasn't at the dealership, they quickly found it for me. More

I did my research and noted that a couple of years back this dealership turned a corner or tried to. Many glowing five star reviews. So we went to Ira Toyota of Tewksbury to take a look at one of the cars this dealership turned a corner or tried to. Many glowing five star reviews. So we went to Ira Toyota of Tewksbury to take a look at one of the cars there. It was a bizarre experience. yes they were nice, and yes they were friendly, but it stops there. One individual we had contact with looked like he should never have been let out of Russia much less into this country. They all gave me the willies especially him. As for the car, well it had a gallon or two of gas in it when we took it for a test drive (the get gas light was on) and the oil barely showed on the dipstick. The car had a peculiar whine and really strange dark stains in the driver side footwell. It also had some rust problems. we didnt buy. No there wasnt any high pressure sales nor were there games to get us to deal. when we said no thanks we were allowed to leave unmolested. I dont use that word lightly. Something about the place gave me a very very uncomfortable feeling and I will not go back nor would I recommend them. (I am a senior with a mensa level IQ). I wish I could explain the 'creepiness' better. (Our next stop was Wakefield Toyota and I would recommend them) More

As a salesman who takes great pride in the quality of his work, it's always good to find others who demonstrate the same professionalism in their work. Kenny Leung did a superb job of walking that fine line work, it's always good to find others who demonstrate the same professionalism in their work. Kenny Leung did a superb job of walking that fine line of representing his company and his prospective customer. Likewise, Hitesh Patel could not have been more helpful or adroit in getting me through all of the paperwork, financing, etc. More

IRA Toyota in Tewksbury offers friendly and customer IRA Toyota in Tewksbury offers friendly and customer focused service. I was immediately greeted and linked with a friendly resource when arriving IRA Toyota in Tewksbury offers friendly and customer focused service. I was immediately greeted and linked with a friendly resource when arriving at the site. At arrival I knew what I wanted. Vehicles I was interested in were immediately pulled up for me to test drive. Kevin offered an array of options that would benefit me during negotiations. The options were focused on building a long term consumer relationship with IRA. The entire process was focused on my satisfaction from vehicle selections to running numbers on a calculator. The managers were very flexible with my trade in vehicle; given I was the only owner and kept it well maintained. The entire process took no longer than four hours. Given the time of day I arrived at the dealership, we ran into closing hours when singing documentation with the finance manager. I was fine with rushing the paperwork in order to tie up the deal. However, I would strongly advise that for less experienced individuals in business law area not to rush the contract signing during closing hours. Individuals should not run the contract (signing) process at/after dealership's closing time just in case any questions arise, which may require more time to discuss. In a positive perspective it goes to show that the staff will work with a consumer even after business hours. I am overall satisfied with the experience at IRA Tewksbury and would definitely do business with them in the future. More

Ira Toyota 467 Main Street Tewksbury MA. 01852 and sales & lease consultant Mr. Ken S. Oeun is very understanding of what I wanted in a Scion TC. Mr. Ken S. Oeun work hard to get me the Scion TC and the col & lease consultant Mr. Ken S. Oeun is very understanding of what I wanted in a Scion TC. Mr. Ken S. Oeun work hard to get me the Scion TC and the color I wanted for that I am greatful for doing it thanks Ken S. Oeun for all your help of find me a new Scion TC love the car. Customer of Scion 10-2009 More