AutoFair Toyota of Tewksbury

They offered great service to my family. They were always helpful, friendly, and patient. They managed to find the car exactly how I wanted it, and even drove it to Tewksbury from Maine! I would definitely r helpful, friendly, and patient. They managed to find the car exactly how I wanted it, and even drove it to Tewksbury from Maine! I would definitely recommend this dealer to others. Great Service! =) More

We have had our RAV4 serviced at Ira for many years. They treat me (a woman) with respect. They always give me a ride back home if my servicing will take long. Their service dept. is what sold us on p They treat me (a woman) with respect. They always give me a ride back home if my servicing will take long. Their service dept. is what sold us on purchasing a new RAV4 there. Just bought it and the process went so smoothly that my husband and I were amazed. No pressure at all. Their prices were right where we wanted to be. More

1. Customer service was in a timely manner with set appointments,made and kept. All my questions were answered at that time or the sales person, made it a point to get the answer i was looking for. appointments,made and kept. All my questions were answered at that time or the sales person, made it a point to get the answer i was looking for. 2.Quality of work was done in surprisingly quick time. 3.Friendliness, as well as can be expected. 4.Overall Experience, very good, I was very impressed with the dealer handling of all my transfers. (Very Nice) 5. Price, Well you could have given me the car for Free!! and that would have been the bee,s knee,s . but I think all and all it was fair. More

The Sales Consultant (Kenny Leung) provided excellent service. I had accessories added to my new car including satellite radio and alloy wheels. His extra effort insured that they were all installed whe service. I had accessories added to my new car including satellite radio and alloy wheels. His extra effort insured that they were all installed when I took delivery of the car. I would not hesitate to buy another car from Kenny Leung. More

Ken was very good to deal with. Ken answered all my questions and was very courteous every time I spoke with him. I would recommend my friends to deal with him. I found the service dept to be very nic questions and was very courteous every time I spoke with him. I would recommend my friends to deal with him. I found the service dept to be very nice when I went to get my inspection sticker for my new vehicle. More

Al Amrani was a pleasure to work with at this Dealership. I must admit, on my first visit I left totally unsatisfied and was not planning on returning. However, a follow-up call from Johnny Dang changed my I must admit, on my first visit I left totally unsatisfied and was not planning on returning. However, a follow-up call from Johnny Dang changed my mind. Upon my first visit, the Sales Person, Dimitri, was rude, arrogant, and everything you would not like about a Car Salesman. When I returned, Johnny introduced me to Al and it was smooth sailing! Al could not have been nicer or more accomodating. He let us test drive all the cars we were interested in, even when I told him I was shopping around other Toyota Dealers. After looking at Honda and Nissan, we decided on Toyota. I visited IRA a few times to check inventory and narrow down my choice. Al went above and beyond to find me the car we were interested in and ultimately bought. Johnny was always most helpful, courteous, and polite. Eric and Scott reasonably worked with me on Services and were not pushy at all. I would recommend this dealership but I would make sure that the Sales Person you choose fits your needs. I would particularly recommend Al Amrani. Don't be afraid to speak up and ask for Johnny Dang. More

Kenny was really good. He listed to what we wanted and worked with us so that we could get the car we wanted at the price we wanted. He was very receptive to phone calls and always available. The managa worked with us so that we could get the car we wanted at the price we wanted. He was very receptive to phone calls and always available. The managament was also very helpful in working with Kenny and us so that we were happy with our purchase and walked away feeling very good about the entire expirience. More

Kenny Leung, Johnny Dang, and Eric provided me with exceptional service during my recent visit to IRA Toyota of Tewksbury. Kenny Leung my sales associate was friendly and extremely knowledgeable and h exceptional service during my recent visit to IRA Toyota of Tewksbury. Kenny Leung my sales associate was friendly and extremely knowledgeable and he was able to answer all of my questions regarding my recent Venza purchase. Kenny was also proactive in following up with me after my initial visit to the dealership all the way up through after I purchased my car. I would highly recommend IRA Toyota of Tewksbury to anyone who is looking for a stress free car purchasing experience. They deliver the highest quality of customer satisfaction. The staff in conjunction with the service at IRA Toyota in Tewksbury exemplifies the epitomy of quality customer service. More

Kenny L. AKA the MoonBat was great he new all about the Kenny L. AKA the MoonBat was great he new all about the Rav-4 that I bought from him. I also want to thank Dan G.. Because of both of them I decided Kenny L. AKA the MoonBat was great he new all about the Rav-4 that I bought from him. I also want to thank Dan G.. Because of both of them I decided to make my purchase from Ira Toyota of Tewskbury.. After the purchase I then was introduced to Eric (finance) He was very knowable about the different options that were available. and with the value package that he gave us now we have a great new SUV as well as all of the protection for it... This is the best place to ever buy your new vehicle.. Thanks so much Kenny, Dan and Eric. More

I was pressured to make a deal from the moment I walked in and met with the salesman. Several times he left to "negotiate" with his manager on a price quote that he had given me. When he came back with the in and met with the salesman. Several times he left to "negotiate" with his manager on a price quote that he had given me. When he came back with the paper with the price on it he asked, "So do we have a deal?" before I even had a chance to look at the proposal! Also, the salesman I spoke to addressed me as 'buddy' every time I spoke to him - not professional at all. They took my keys and registration from my car to appraise it and didn't give the keys back until I was at the door ready to go - perhaps a good technique as it keeps people from just walking out, which I certainly would have done. I also did not receive my registration back and had to drive back to the dealership to get it (the GM I spoke with did apologize and said the salesman should have given it back to me with my keys - so this apology was the one good thing that came out of the whole situation). When I was asked about a deal from another dealership I told what was offered and was told, "that is impossible....etc." I felt like he was calling me a liar, which he pretty much was. To offer his explanation why he gave me the print out of the payment breakdown and told me, (exact quote): "This is math. This is how math works." Is he serious? How much more can you insult me? First call me a liar then call me stupid. And finally, when I finally had the opportunity to leave I thanked the salesman for his time and efforts to try to sell me a car and went to shake his hand. The salesman had his eyes planted on his computer screen and blindly reached around to shake my hand, didn't even look at me. I left there extremely angry and can honestly say I will never go back to an Ira Dealership for any purpose. More