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AutoFair Toyota of Tewksbury

Tewksbury, MA

4.6
590 Reviews

468 Main Street

Tewksbury, MA

01876

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Showing 590 reviews

July 26, 2024

AutoFair Toyota of Tewksbury is excellent services and I love to bring my car back More

by 2012 Camry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Silva
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for leaving AutoFair Toyota of Tewksbury a five-star review. We are happy to hear that our team continues to provide excellent service. See you next time!

July 22, 2024

Juan in the Service Department was very helpful and professional. The work was done in good time, but the labor cost seemed to be high for the work done. If I need any more repairs or service, I’ll ret More

by nrjep50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Barron
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for sharing your feedback! We're glad to hear Juan provided helpful and professional service at AutoFair Toyota of Tewksbury. We appreciate your input on the labor cost and look forward to assisting you with any future needs.

July 18, 2024

I took the Toyota N Tewksbury engine for my car, which I bought from this company. There are many problems with the car after buying the car. A week after I left my job because the car has a bad smell. The More

by abdo_wesa77Abdelmaseeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t I know the names or I don't remember
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

We're truly sorry to hear about the issues you've experienced with your car. This is certainly not the level of quality or service we aim to provide, and we apologize for any inconvenience caused. We would like to discuss this further and find a resolution that works for you. Please reach out at your earliest convenience so we can assist you properly. Thank you, Ray LeDuc - General Sales Manager - 978-569-1838

July 18, 2024

Nicholas was very thorough in describing what was done. and what needed to be done. More

by cedarst62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Jul 18, 2024 -

AutoFair Toyota of Tewksbury responded

We really appreciate you taking the time to leave Nick and AutoFair Toyota of Tewksbury this awesome review, thank you!

June 18, 2024

Gave a great online price but wouldn’t honor it once I got to the dealer More

by Car guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cassandra Peters
Jun 20, 2024 -

AutoFair Toyota of Tewksbury responded

Five-star service is our goal, and I sincerely apologize if we missed that mark. Would you please contact me when you have a moment? I'd like to see if there is anything that I can do to improve your experience. Thank you, Andy Short - General Manager - 978-569-1801

June 14, 2024

Personal was very friendly & helpful. Wait time was reasonable. Would recommend Toyota service to my friends. More

by cissysza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jodi Fantasia
Jun 17, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for the recommendation! We're glad to hear our team at AutoFair Toyota of Tewksbury provided friendly and helpful service. We appreciate your support!

June 11, 2024

My 2004 Tacoma had a couple items that needed attention. First was the ABS light, indicating a problem with the anti-lock brake system; also the check engine light was on. Additionally I noticed that the ha More

by squawk5432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aurelio and Juan
Jun 12, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for sharing your experience! We're glad to hear Aurelio and the team at AutoFair Toyota of Tewksbury provided clear guidance and timely service. Safe driving with your Tacoma!

Jun 12, 2024 -

squawk5432 responded

I have nothing further to add. Thank you.

June 09, 2024

MacKenzie wad amazing very customer service oriented and friendly. I was waiting and she gave me an area to work for the 4 1/2 hours I was there. She did offer to have me driven somewhere and picked up, but More

by Bag1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Hayes
Jun 10, 2024 -

AutoFair Toyota of Tewksbury responded

We're delighted to hear that MacKenzie provided excellent customer service during your visit to AutoFair Toyota of Tewksbury. We understand the frustration with recalls, but we're glad we could make your wait more comfortable. Thanks for sharing!

June 08, 2024

The folks at Autofair Toyota understood my needs and was willing to get involved. Matt at the service department was top notch and the team repaired my special car with quality. More

by PJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Leache
Jun 10, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for sharing your experience! We're glad to hear that Matt and the AutoFair Toyota of Tewksbury team provided top-notch service and quality repairs. We appreciate your support!

June 07, 2024

The deal itself was easy to make and the team, particularly Jacqueline, was extremely responsive. More

by adamjohs
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacqueline Carrion, Ryan Beattie
Jun 07, 2024 -

AutoFair Toyota of Tewksbury responded

We love to hear you were in great hands with Jacqueline and the AutoFair Toyota of Tewksbury team, Adam. Thank you for taking the time to share your feedback with us!

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