AutoMax Preowned Framingham

Scammers Purchased a vehicle and got the warranty with it. They seemed nice and super helpful. I was told a lot of info about the vehicle and was assured that Purchased a vehicle and got the warranty with it. They seemed nice and super helpful. I was told a lot of info about the vehicle and was assured that it had new tires, battery, fixed some motor issues in the doors, and I would be sent a replacement vent because it was on back order. Car had under 40k mils on it and I did not anticipate needing to use the warranty, but got it just in case. I was told "this is as close to bumper-to-bumper as you can get. You will be covered for just about anything that comes your way," I have had to use a tow truck THREE TIMES because it had serious issues that left me stranded on the side of the road with two kids twice, and the "new" battery was completely corroded and dead. All the repairs were not covered and I ended up paying hundreds of dollars out of pocket. To make it worse, my salesmen wouldn't get back to me and I can't get anyone there to address my issue. I live out of state or I would go there myself. Now, one year later, I have to pay to replace three various motors in three different doors because those are crap too. They did not operate correctly in one of them when I got the car, but they said they fixed it before i picked the car up. So I spent 3k on a warranty that is junk, no one there could care less, and I have repair bills that never should have happened had automax actually checked the car out correctly. Oh and I didn't even get my replacement vent. DO NOT GO HERE More

Great overall experience (overdelivered)! I was skeptical going back to an auction house type dealership after my last experience with a smaller outfit, specifically regarding the customer ser I was skeptical going back to an auction house type dealership after my last experience with a smaller outfit, specifically regarding the customer service I received *after* I decided to buy the car, BUT I was pleasantly surprised after meeting and working with Frank Real at AutoMax Framingham. Frank was accessible, extremely responsive, and used the right amount of persistence in my opinion. He had urgency, but was not pushy and I appreciated his style. Most importantly, his responsiveness and follow through were top notch. He (and AutoMax) overdelivered when it came to the maintenance performed on the car while they prepped it for me. I felt fully informed during the process and I left with my new car extremely happy! More

Dont shop here If you're looking for the stereotypical scummy salesman go here. High pressure. Any problems after buying good luck. You'll get the runaround with no If you're looking for the stereotypical scummy salesman go here. High pressure. Any problems after buying good luck. You'll get the runaround with no return phone call. Unfortunately I bought a car here. Horrible experience More

Customer service I brought my daughter for her first real car buying experience. The sales rep. seemed friendly and showed us the cars we were interested in. He made I brought my daughter for her first real car buying experience. The sales rep. seemed friendly and showed us the cars we were interested in. He made several promises regarding delivering the car and making sure it was pre-checked and detailed with "a fine tooth comb". We were charged $375 for someone to drive to our registry(out of state) with paper work but he did nothing other than hand over papers. They did not bring the car as promised. When they FINALLY did bring the car the next day, it was not detailed and still had all stickers on the windows as well as stock # written on windshield. They had the vehicle for 4 days after we signed papers and never touched it. When I called to complain, they said" drive the hour and a half back to the dealer and leave it for half the day and we will detail it". I feel the entire process fell short from a sales standpoint. More

Friendly, Patient and very easy to deal with. I was looking for a car and found what I wanted at AutoMax. I called and made an appointment and also I had a special situation in which I explained. I was looking for a car and found what I wanted at AutoMax. I called and made an appointment and also I had a special situation in which I explained. I will tell you most dealerships wouldn't even assist in any special situation but AutoMax did. When I went to the dealership I was greeted first by the Sales Manager Danny. Great guy and very helpful. My Salesman was Charles Ross and he couldn't be anymore helpful and courteous. Charles worked with me through the whole process and answered every question I had. You couldn't ask for more. This by far has been the best Dealership I have ever done business with. This comes from someone who don't like BS especially you get from most dealerships. Thank you again Charles and Danny. More

Quick and painless: the way buying a car should be I did some research online and found a car that fit my needs at automax in Framingham. I completed the credit application online and was contacted by I did some research online and found a car that fit my needs at automax in Framingham. I completed the credit application online and was contacted by Sam immediately and set up a time to go in. Within two hours of walking in the doors I had traded in my old car and was driving home in the new one. I wish more dealers were like this. Sam was helpful and straight forward, not pushy at all, and he made the experience an enjoyable one. Thank you Sam and the rest of the automax team. More

Automax or Autoscam? The worst car dealership in New England. Horrible service and very unprofessional. Salesman was very shady and danced around every question. In the fi The worst car dealership in New England. Horrible service and very unprofessional. Salesman was very shady and danced around every question. In the first 5 minutes of my experience I knew right away this place is a complete scam. If you attempt to do business here it will be obvious that they could care less about your satisfaction and comfort. They will pressure you hard and as soon as you have a question about any red flags you WILL come across the salesman become frustrated and tell you you're wrong. Complete scam. There are hundreds of dealerships in New England and only 3 Automax. There is a reason for that. Do yourself a favor and shop anywhere else. More

STELLAR EXPERIENCE Buying a car is the least pleasant thing do, unless of course you were born with the gift of bartering, which I was not. Saw an amazing car at this d Buying a car is the least pleasant thing do, unless of course you were born with the gift of bartering, which I was not. Saw an amazing car at this dealer, thought, here we go...I could not have been more wrong. I worked with Sam, cannot say enough pleasant things about this gentleman. No haggling, no weirdness, straight forward from the first phone call. The SUV was exactly how it had been presented and then some!!!! Just a couple of hours later, traded my car, (very fair price!), and out the door I went with my new Cadillac!!!! I will highly recommend this dealer to every single person I know. The ride from Lynn was well worth the end result. Hat's off to AUTOMAX of Framingham!! Karen Jan. 25, 2016 More

Solid! I traveled 40 miles to see a 2013 Jeep Wrangler Sahara Unlimited. The vehicle was as described. When I arrived I was immediately greeted by Sal. He I traveled 40 miles to see a 2013 Jeep Wrangler Sahara Unlimited. The vehicle was as described. When I arrived I was immediately greeted by Sal. He was not pushy at all and allowed me to inspect the vehicle and test ride the vehicle at my own pace. In fact, the test ride was without him which eliminated the awkwardness and allowed me to truly test the vehicle. His main concern was that I was comfortable with the vehicle and not about him meeting a sales quota. Solid guy. The negotiation was minimal as they accepted my requested value for my trade in. I then worked with Paul, the finance manager. Also a solid guy. He's been in the business for years and also had my best interests in mind. I left 3 hours later with the vehicle after it was completely detailed and safety checked. I couldn't be happier with my decision to buy from AutoMax of Framingham and with my experience with Sal, Paul and MaryEllen. More

Only good things to say...thank you Sam I was in the market for a new car for 8 months pricing a certain vehicle and disvovered automax had ver competitive pricing. I had the pleasure of ha I was in the market for a new car for 8 months pricing a certain vehicle and disvovered automax had ver competitive pricing. I had the pleasure of having Sam assist me with the purchase. He was great from beginning to end. If you want a great experience from beginning to end ask for Sam. More