AutoMax Preowned Framingham

Embarrassing I am still shaking my head about my experience today with that rude person Lori who is the office manager. We bought three of our cars there and had I am still shaking my head about my experience today with that rude person Lori who is the office manager. We bought three of our cars there and had always a good experience with the sales person Rob, very friendly and we always left this place in Framingham with the intention of buying the next car with them. Our last car that we bought there was an Audi A4 convertible and we chose to buy an extended warranty for $3,800. So far so good. We sold that car the week before last and we mailed a letter on January 26, 2015 cancelling the extended warranty for a partial refund. I have not heard back from them so I started calling asking for the person in charge. The first answer I got last week was that the office manager Lori was on vacation. So I am calling again this week, receptionist didn't know when she would be in but would let her know. Long story short, after my fifth call I finally got in touch with Lori who was extremely rude to a customer that only wanted to get a confirmation that the cancellation letter was received. I had to listen to someone who clearly doesn't understand customer service and someone should maybe remind her who she get's paid from. Unbelievable! Not sure if I would ever buy a car at that place again where staff is allowed to talk to customers like she did. More

BAD DEALER Had a very bad experience there this week. Thank you for wasting my time!!!! Went there to test drive the car I am willing to buy. After negotiated a Had a very bad experience there this week. Thank you for wasting my time!!!! Went there to test drive the car I am willing to buy. After negotiated and called back two days later, then they told me we would sell at the original price with a terrible attitude. WON'T be there again! More

Quick and Easy service Paul DiCarlo and Bill Jesse helped me find the right car. They gave me their honest opinion on all of the vehicles that I was interested in and we fin Paul DiCarlo and Bill Jesse helped me find the right car. They gave me their honest opinion on all of the vehicles that I was interested in and we finally came to the conclusion of getting a 2011 Mazda 6. Very pleasant experience and good customer service. I would strongly recommend this dealer More

Fantastic experience From Paul D to Mike O and financing with Mike R, my experience at Automax was excellent. I was truely satisfied with my entire purchase. Painless, st From Paul D to Mike O and financing with Mike R, my experience at Automax was excellent. I was truely satisfied with my entire purchase. Painless, start to finish. I would recommend Automax as a final destination in your automobile purchase. Price and service were excellent. More

Supreme Customer Services The experience trading in my used Audi for a newer Audi was exceptional working with Paul DiCarlo and Bill Jesse. Excellent customer service and I am The experience trading in my used Audi for a newer Audi was exceptional working with Paul DiCarlo and Bill Jesse. Excellent customer service and I am extremely pleased with the 2012 Audi. I will definitely be a return customer and will recommend their dealership to all of my friends. More

Highly recommend! Thank you Paul I recently purchased a used vehicle from auto max framingham. Paul Dicarlo was extremely helpful in the process and gave me a good deal. I am now serv I recently purchased a used vehicle from auto max framingham. Paul Dicarlo was extremely helpful in the process and gave me a good deal. I am now servicing all our cars there and have referred their service and auto sales to others. Highly recommended! More

con artists Called dealer at 5:07pm and confirm vehicle is still available, arrived at show room at 6:10pm these con artists said sorry car was sold. Please share Called dealer at 5:07pm and confirm vehicle is still available, arrived at show room at 6:10pm these con artists said sorry car was sold. Please share this with others. More

Automax called me next day and back out of our deal??? I spent 4 hours at this dealership, my sales associate, although very friendly, was working with 2 other customers at the same time. We finally settl I spent 4 hours at this dealership, my sales associate, although very friendly, was working with 2 other customers at the same time. We finally settled on deal after going back and forth over price. I had to come in the next day with my title. I received a call the next day from my sales associate telling me that the owner had second thoughts and is backing out of the deal. I have purchased many cars in the past from many different dealerships, this has been the worst experience I've ever had, I would stay far away from them. More

Paul DiCarlo is the best! Normally I hate shopping for cars--so stressful! But from start to finish, Paul DiCarlo made the experience positive and even pleasurable. His experti Normally I hate shopping for cars--so stressful! But from start to finish, Paul DiCarlo made the experience positive and even pleasurable. His expertise put me at my ease right away. He even got me a fabulous deal for my car insurance at Automax's in-house agency, ABIA. I would recommend seeing Paul to any of my friends or family members. Thanks a lot! More

Buying A Car From AutoMax Pre-Owned This is the second time I have bought a car from AutoMax and the experience has been wonderful. No matter what Sales Person you are buying from they This is the second time I have bought a car from AutoMax and the experience has been wonderful. No matter what Sales Person you are buying from they all help each other to help you. Nothing but great service. More