AutoNation Acura Colorado Springs

I scheduled a routine maintenance appointment for my 2023 MDX. I mixed up the dates in my mind and arrived a week early. Service Advisor, David Cardenas didn’t hesitate to accommodate and have the team servi MDX. I mixed up the dates in my mind and arrived a week early. Service Advisor, David Cardenas didn’t hesitate to accommodate and have the team service my vehicle that same day. He and the entire service department were absolutely thorough, timely, and professional. This act was absolutely “above and beyond” exemplifying outstanding service and customer care! I am extremely impressed by these amazing professionals! More

Tony was great. Service was fast ,thorough, and friendly.They took me in right away. Service was fast ,thorough, and friendly.They took me in right away. More

Took my 2024 RDX in for its' first service. Very pleased with the service dept and David in getting required items done in a reasonable time. Will be back next time. Very pleased with the service dept and David in getting required items done in a reasonable time. Will be back next time. More

I have always had great service when I bring my car in to AutoNation for service. It is always serviced promptly and I never have to wait very long. AutoNation for service. It is always serviced promptly and I never have to wait very long. More

We had an unfortunate situation arise after purchasing a vehicle. I am currently working with the GM there in hopes to rectify this situation and come to a mutually beneficial solution. vehicle. I am currently working with the GM there in hopes to rectify this situation and come to a mutually beneficial solution. More

We were impressed with AutoNation Acura. They followed up with us after the sale to see if we needed any support with the technology inside our new vehicle. They followed up with us after the sale to see if we needed any support with the technology inside our new vehicle. More

Dealership went the extra distance to ensure my concerns were addressed Bill met with me and ensured me my vehicle would be taken care of I would recommend AutoNation Acura to friends and family outstandin were addressed Bill met with me and ensured me my vehicle would be taken care of I would recommend AutoNation Acura to friends and family outstanding customer service thanks for taking care of my vehicle More

Jadrian in sales was very easy to work with. The sales manager was also very friendly! The finance office and service team was also great! The sales manager was also very friendly! The finance office and service team was also great! More

I live on the Western Slope and we have no Acura dealers. I am very pleased with the friendly professional service I received at AutoNational Acura. I would give them 5 stars except for the shortage of loa I am very pleased with the friendly professional service I received at AutoNational Acura. I would give them 5 stars except for the shortage of loaner cars. More

Purchasing a somewhat premium brand like Acura typically raises expectations of receiving premium service. Regrettably, my recent experiences here have consistently fallen far short of this standard. Acu raises expectations of receiving premium service. Regrettably, my recent experiences here have consistently fallen far short of this standard. Acura offers a promise of 2 years or 24,000 miles of complimentary maintenance. During my first four visits, which were routine oil changes and tire rotations covered under this policy, I arrived promptly for my scheduled appointments. However, each time, I found myself waiting for hours on end in their nearly empty dealership. It's baffling how an establishment with an abundance of employees—unhindered by helping other customers—could fail to provide even basic communication about why a simple oil change and tire rotation consistently takes at least three hours. The lack of urgency and customer care was astonishing. Throughout my visits, there was no sincere acknowledgment of my frustratingly long wait times, nor were there any proactive updates on the status of my vehicle. The indifference displayed by the staff was deeply disappointing, especially given the premium reputation of the Acura brand they represent. Even if the maintenance had continued to be complimentary, I would be reluctant to return. For anyone considering where to have their Acura serviced, I strongly urge looking elsewhere. The inability to provide timely service or communicate effectively represents the epitome of overpromising and underdelivering. I suggest going to Groove Honda. Service department is run to perfection. More