AutoNation Acura Colorado Springs

My experience was a small bit of luck and a great deal of great service, patience, and just the right amount of professionalism and human kindness. The lucky part was seeing the perfect vehicle with all of t great service, patience, and just the right amount of professionalism and human kindness. The lucky part was seeing the perfect vehicle with all of the features I needed and wanted. Austin was exemplary throughout the entire process. I needed to put my dream truck on hold for a week for a family obligation. The amount of patience I received was not only helpful, but it helped finalize my decision to work with this man. Austin did a perfect job making the deal and came through with "ALL" of the promises made promptly. What I needed seemed minor to me, but getting them done took quite a bit of work from Austin. Donovan picked up where he left off and made sure my new truck was delivered in better than showroom condition. Although this was a used Power Wagon (18), it looked brand new. If you see a vehicle at Pikes Peak Acura used cars, talk to Donovan, he will treat you like family. More

I had a great experience, Elijah was friendly. knowledgeable,I would highly recommend him to anyone. When I go back I will definitely ask for him again knowledgeable,I would highly recommend him to anyone. When I go back I will definitely ask for him again More

Sales Honesty Lacking Bought a vehicle from sales(Used) and it was indicated that there was second key. Turns out there wasn't. Now the salesperson denies that it ever Bought a vehicle from sales(Used) and it was indicated that there was second key. Turns out there wasn't. Now the salesperson denies that it ever was indicated. Possible communication issue...Sure....Would they attempt to resolve with the customer....Not even........But what they did do was reenforce the sterotype of auto sales people. More

Used Car Lot Be very careful when dealing with the used car lot. They will seriously try and low ball your trade by using what they can pay for vehicle like yours Be very careful when dealing with the used car lot. They will seriously try and low ball your trade by using what they can pay for vehicle like yours at auction. Then they will absolutely no move on the price of their vehicle expecting you to give in the price of your trade. Not looking to do honest business only make as much money as possible. More

Service department misdiagnosed $2500 worth of parts and labor then wanted $2800 more to try to fix the original problem on our MDX. We were sold on the new parts WE DIDN'T NEED and hung up on by service ad labor then wanted $2800 more to try to fix the original problem on our MDX. We were sold on the new parts WE DIDN'T NEED and hung up on by service adviser Ray when we said we were going to pick up the MDX. Manager Jonathan doesn't apparently care, either. More

Pikes Peak Acura Service and Sales For about 10 years we have had our Lexus serviced by Pikes Peak Acura (PPA). The service department has exceeded our expectations on every visit and For about 10 years we have had our Lexus serviced by Pikes Peak Acura (PPA). The service department has exceeded our expectations on every visit and provided a very hospital waiting area. Because of their performance we made PPA one of our first visits when searching for a new car for my wife which brings us to my next topic on the sales process we experienced. The PPA sales representative we worked with was John Coats. Thorough, considerate, and complete integrity was reflected at every step of our pre-purchase and sale process. John addressed every item of our requirements eliminating repetitive, unproductive steps while staying within our budget. During our test drive John directed our experience on rough roads, interstate travel, and the different modes of vehicle stability and control. John's uncompromising efforts to meet our needs reflects the highest commitment to customer service. Given this auto purchase experience, I highly recommend John Coats as a vehicle purchase delegate at PPA. In summary, I highly recommend PPAs impeccable sales and service for exceeding your needs and expectations. More

Excellent Service I will start off by saying that Steven Villfan is an excellent car salesmen. He introduced himself to me and my wife, wanted to know about us, and the I will start off by saying that Steven Villfan is an excellent car salesmen. He introduced himself to me and my wife, wanted to know about us, and the best way to meet our goal for finding me a car. He was very personable and also very knowledgeable on all the cars I was interested in. Steven was not pushy but very helpful in determining the right car for me. My wife and I are very thankful that we had Steven as our car salesmen!!! More

A/C Blown out 2018 Ram I’ll Start by saying Jon Parker is a great salesman and deserves five stars however, I’ve had the great pleasure of driving around in a 2018 Ram, in w I’ll Start by saying Jon Parker is a great salesman and deserves five stars however, I’ve had the great pleasure of driving around in a 2018 Ram, in which the A/C blew out just a couple of days after purchase. It has now been nearly two weeks of driving around in 90 degrees with no A/C! Pikes Peak Acura finance guy Jeff sets me up with their maintenance guys up at Colorado Springs Dodge..so I take a day off and drop my vehicle off at 0950 AM yesterday AND IT TOOK ME CALLING AT 1600 to hear anything back in which they tell me some xx about my truck being under Canadian Warranty and they can’t reach certain people at Pikes Peak Acura to discuss the details. I called Pikes Peak Acura myself and Jon is the only one I could get ahold of. He is literally the only reliable person there that I’ve talked to and always bending over backwards to pick up for everyone’s slack. Long story short I end up getting a ride from a friend to pick up my truck (45 minute drive)! SERVICE DEP IS NOW CLOSED! STILL NO A/C! PIKES PEAK ACURA (JEFF) STILL HASN'T RETURNED MY CALL OR TALKED TO TODD AT CO SPRINGS DODGE REGARDING THE WARRANTY. It’s funny how pushy everyone was being when buying the truck but now that I’ve been driving around in a hot xxx truck, I hear my vehicle is under Canadian warranty and can’t get a xxxx call back. Thanks, Pikes Peak Acura..I’ll gladly delete this review when I get taken care of. Sincerely, A Fed Up Customer More

“The deposit holds the price NOT the car.” A Cautionary Warning to any person thinking of buying a car from Pikes Peak Acura. This is for anyone who is looking at a car from Pikes Peak but e A Cautionary Warning to any person thinking of buying a car from Pikes Peak Acura. This is for anyone who is looking at a car from Pikes Peak but especially someone shopping on the internet. Don’t do it. I found a Volvo shopping on Autotrader that was listed by Pikes Peak. A salesman contacted me and, after some back and forth, I agreed to pay $16,500. This was 200 less than the listed “E-Price”. I gave the salesman my credit card over the phone with the understanding of a 1000.00 deposit and started the 5 ½ hour drive to the dealership (I live just south of Santa Fe). A little more than 100 miles into my trip I received a call from a “Manager” named Leif saying he was sorry but the car had just sold. I was stunned, and said I was already 100 miles from home and I had put down a deposit. He said another customer had come in (after they accepted my deposit) and was signing papers on my car. My response was, “well stop them because I had put down money on the car.” He was silent and then said he would call me back in a few minutes. I pulled to the side of the highway and waited. Five minutes later I received a call from another manager. He also said “sorry” there is nothing I can do. I asked about internet customers and the deposit. His reply was, “The deposit holds the price NOT the car.” I would encourage anyone shopping online to consider that response. You may think you have an agreement, you many even put money down, but that doesn’t mean anything to this business. I can only surmise that someone came in after me and offered a few hundred dollars more. If you are thinking about doing business with Pikes Peak, realize their honesty and professional integrity is nonexistent. If you are a manager at Pikes Peak, know I will be filling a complaint with the Better Business Bureau and the Board/Commission that oversees dealerships in Colorado. More

Terrible experience bbuying a2019 MDX Buyer beware general mgr and business mgr are very crooked and do not stand behind anything they say they use all kinds of tactics to make a sale I Buyer beware general mgr and business mgr are very crooked and do not stand behind anything they say they use all kinds of tactics to make a sale I definitely won't go back or reccomed anyone to them More