AutoNation Acura Gulf Freeway

Excellent Service! Very Professional, Expedite Service and very courteous staff. Auto Service Department Excellent Service, Matthew gave great guidance on the care and Very Professional, Expedite Service and very courteous staff. Auto Service Department Excellent Service, Matthew gave great guidance on the care and service of vehicle and they have helped me keep both my vehicles long. The Car Wash is amazing too. Thanks for all you do! Great Customer Service. More

My appointment was at 1pm and I arrive a few minutes early and was immediately met by Matt who was very nice and professional. Ask questions and advise it would be about an hour wait for oil change and early and was immediately met by Matt who was very nice and professional. Ask questions and advise it would be about an hour wait for oil change and car wash. Right he was and will continue to use AutoNation Acura for all my service for my Acura. More

Does not pay off trade in vehicle in a timely manner, has too few staff for the volume of customers they get. Expect 5+ hour wait times for the finance staff, another 4+ hours for detailing the vehicle, and too few staff for the volume of customers they get. Expect 5+ hour wait times for the finance staff, another 4+ hours for detailing the vehicle, and your petrol tank to not be filled completely. More

BUYER BEWARE. My old car hasn’t been paid off after trading it in weeks ago, additionally Acura Financial doesn’t show my lease in their system yet. Acura Financia My old car hasn’t been paid off after trading it in weeks ago, additionally Acura Financial doesn’t show my lease in their system yet. Acura Financial advised I call the dealership. I had to call six times to reach finance. They blame Acura financial for slow processing times. Acura Financial blames the dealership. Acura Financial says the dealership hasn’t technically received approved for my lease either. The finance department told me the same, so I asked if they wanted to give me back my car since it hasn’t been paid off and I don’t want late fees due to Acura’s tardiness. Absolutely frustrating experience, should’ve never even went to this dealership when it took eight hours just to lease a car only to have to come back the next day to sign. My Integra’s gas tank wasn’t even filled up completely after the detailing. All in all a terrible experience. Will absolutely not be getting a TLX in the future, will avoid Acura. More

Slow service, slow to get into financing, slow to get vehicle serviced/detailed. Slow to payoff a trade-in, and Acura Financial and the dealership blame each other for fault of why the lease still isn't vehicle serviced/detailed. Slow to payoff a trade-in, and Acura Financial and the dealership blame each other for fault of why the lease still isn't processed. More

Auto Nation Acura does right by me. They don’t try to oversell services and do a great job on what they do service. I recommend them They don’t try to oversell services and do a great job on what they do service. I recommend them More

I always receive excellent service at the dealership! I went in for my routine maintenance check and everything was smooth and easy, from scheduling an appointment to the car service itself. My service a I went in for my routine maintenance check and everything was smooth and easy, from scheduling an appointment to the car service itself. My service advisor, Matthew, was extremely helpful and informative! He was very knowledgable, answered all my questions and throughly explained each service they would be doing. I will definitely continue to come here for my maintenance needs! More

My sales lady (Cadice) was amazing! She was very informative and responsive. She was super friendly and made the entire sales process comfortable. The only negative about this dealershi She was very informative and responsive. She was super friendly and made the entire sales process comfortable. The only negative about this dealership (AutoNation Acura League City) was the finance woman. She was unbearably and unnecessarily rude to my sales lady in front of me and other other customers. This finance lady could've cost this dealership a sale. She definitely needs to be retrained and taught to not talk down to her coworkers as if they are beneath her. I did talk to the sales manager about this. He said that he would talk to her, hopefully he did. More

MARIO GAVE ME AN AMAZING SVC EXPERIENCE. VERY KNOWLEDGEABLE. Explained in detail about my vehicle. VERY KNOWLEDGEABLE. Explained in detail about my vehicle. More

Difficult to get finance on the phone, paying off old car takes too many weeks, Acura Financial says ask the dealership for the payoff, the dealership says they don’t have it ask Acura in 1-2 weeks. Pleasant takes too many weeks, Acura Financial says ask the dealership for the payoff, the dealership says they don’t have it ask Acura in 1-2 weeks. Pleasant experience has become frustrating. If my old car has a late fee it’ll be Acura’s bill since they still haven’t paid it off. More