AutoNation Acura Gulf Freeway

First time buying a vehicle and was really taken advantage of. Was told that my vehicle financing would include a 5-year warranty and replacement window and tires, I thought they sounded amazing I h advantage of. Was told that my vehicle financing would include a 5-year warranty and replacement window and tires, I thought they sounded amazing I had no idea how loans worked and what's included in financing and what they require. it was a used vehicle so I was under the impression that had to be included with the vehicle in order for it to be financed. While I was signing the paperwork the finance guy Jorge Martinez was just reading off what each page meant and I would sign. I believed him. I had no idea that there was a possibility of me being scammed. So here I am a little over a year of having my vehicle I tried to collect on the replacement tires that he told me were included with my purchase come to find out that was actually a paid warranty add-on that's basically useless for my car. My car comes with run flat tires and there is absolutely no way that I would ever need coverage for tire replacement for roadside hazards. Another add-on was the windshield replacement that I was actually charged for also. My vehicle that I was purchasing had a tire that would not hold air even though it was new and it also came with two cracks in the windshield so the way that Jorge made it sound is that they're basically giving me free tires and a free windshield because of those issues, didn't know any better. Another thing was the mechanical warranty that was told would be 5 years once again was under the impression that it was included with the car in order for my car to be financed. Not one time was I ever informed that these were all additional optional add-ons that I would be paying for that would be included in my financing price. My biggest concern was getting the lowest possible monthly payment that I could get. The original price on a car was a little over $18,000 I put down close to $5,000 ended up financing over 21,000 because of all of the b******* add-ons that I was unaware I was paying for. I asked him why the payment was so high considering I was putting so much down and he told me that it was because of my credit score and just fees and taxes and finance charges. I did not receive my contract that day because I had not paid my down payment yet however I was able to take my car home. Two days later I returned to pay the down payment and pick up my contract and was told that Jorge was not at work that day and that they would FedEx me my contract. I never received it in the mail I called multiple times and was given the runaround telling me that it should be there any day that it was already mailed and not to worry. I was also waiting on my license plates to be delivered to the dealership I was never called to be notified that they were in the store around 3 months after I purchased the vehicle I showed up to see if my plates had actually come in and if I could get my contract since I never received it. I received both the license plates and my contract that day. I never really thought to look over the contract considering I thought I knew everything that was in it from what Jorge was telling me while I was signing it. Jorge included close to $6,000 an add-ons to my purchase price without my knowledge. Which in return will cost me thousands of dollars in finance charges at the end of my loan for products and warranties that were completely useless to my situation and would have definitely declined had I been informed that they were optional add-ons at the time of purchase. It's sad that customers can be taken advantage of. I believe Jorge knew exactly what he was doing because he also included a $600 Gap coverage in case I had a total loss of my vehicle. The only reason I would need gap coverage for my vehicle is if I was upside down on my loan. He knew that by including close to 6,000 in add-ons that that would put me in a loan where I would definitely be owing more than what my car was worth. So he threw in the Gap coverage haha Gee Thanks! Horrible experience, untrustwor More

Excellent service I have received when I have my MDX oil change on May 18th, 2023. I will come back for future service for sure change on May 18th, 2023. I will come back for future service for sure More

Friendly staff that worked with me to get service completed to my satisfaction and on time. completed to my satisfaction and on time. More

I arrived on time, Matthew Danner was ready to begin. He explained what service would be performed and recommended what would be offered. Price seemed fair. I received a video of why changes were not nee He explained what service would be performed and recommended what would be offered. Price seemed fair. I received a video of why changes were not needed. Very good visit. More

Bought my car in 2017 and have had great service. I live 2 1/2 hours away but it’s worth it ! I live 2 1/2 hours away but it’s worth it ! More

Exceptional service is the standard at Autonation Acura Gulf Freeway. From the Service to Sales to Finance, each department worked tirelessly during my visit, and I left very happy. I went in for a service Gulf Freeway. From the Service to Sales to Finance, each department worked tirelessly during my visit, and I left very happy. I went in for a service appointment and left with a new vehicle. What a fantastic and easy process!! More

The customer service was amazing. Everything that was scheduled to be done was completed in a timely manner. The communication was excellent as I was kept up to date throughout the pr Everything that was scheduled to be done was completed in a timely manner. The communication was excellent as I was kept up to date throughout the process. More

The service is good and timely. The advisor is really nice and provided timely update of my services. The advisor is really nice and provided timely update of my services. More

Service was efficient & timely. No hard sell on services. Rep was courteous & helpful. Shuttle service was seamless & efficient. No hard sell on services. Rep was courteous & helpful. Shuttle service was seamless & efficient. More

The staffs are very nice and friendly. Making appointment was easy and the service advisor, Buoth Peung, was very helpful. I like the fact that he was there and ready to take my car in ri Making appointment was easy and the service advisor, Buoth Peung, was very helpful. I like the fact that he was there and ready to take my car in right away. Another nice feature which AutoNation Acura offers is that the part that is recommended for service was recorded on video and sent to me via text message so I can see and decide ahead of time or it’ll serve as reminder the next time I bring my vehicle in for service. More