AutoNation Acura Gulf Freeway

Great experience Dustin and Albert are awesome and professional. Dustin is the best salesman I have ever seen. No xxxxxxxxx talk. Just to the point and make it simple. Dustin and Albert are awesome and professional. Dustin is the best salesman I have ever seen. No xxxxxxxxx talk. Just to the point and make it simple. More

Lied to me: Horrible I will discribe this as a good deal gone bad. 1. I found the car I was looking for online. Was instantly contacted by the General Manager Brian. I will discribe this as a good deal gone bad. 1. I found the car I was looking for online. Was instantly contacted by the General Manager Brian. 2. I was out of town so Holly the internet manager took a $250.00 payment over the phone after explaining to me that the payment was refundable if I decided not to purchase the car. 3. Went in and was treated very well. Worked with Dustin and even put $750.00 more with the $250.00 as a down payment just because. 4. As soon as I mentioned changing my mind due to a potential transmission issue on the car the customer service stopped. Imagine that!! 5. The new finance manager refunded the $750.00 but would not refund the $250.00. He said he will have to talk to Holly first and call me back later that day. Never received any call. But was hung up on by Dustin. I was lied to once again. 6. The old finance manager was no longer working there so when I asked to speak to Holly or Brian neither of them have been available. Dustin explained right before he hung up that he does not handle these issues and will be calling the other customers who want to buy the car. Which I was fine with because it seemed to have a transmition issue. Nothing has been resolved. I think the $250.00 was a good price to pay because if its all about the sell God forbid what id had to deal with if I had to take my car in for service. Highly disappointed and would not recommend to am ememy. Decided to buy from Gillman Acura and they had it together. No back and forth, no lies, professional and knowledgeable. More

Visit Gulf Freeway AutoNation for an awesome experience If you want an awesome experience in a dealership, visit Gulf freeway AutoNation Acura. You will wish you went there for your first car, and go back f If you want an awesome experience in a dealership, visit Gulf freeway AutoNation Acura. You will wish you went there for your first car, and go back for the next one while bringing your friends along. My visit to AutoNation began with a few questions I raised to Holly over the phone and her willingness to organize my visit, and arrange for someone to attend to my needs upon the visit. We met Dwayne at the door who escorted us to Hayley who in turn introduced us to Dwayne as our sales rep. The respect they upheld for each other during the visit was awesome. The transactions ran so smooth, that I did not notice how much time I spend with each one of them. Dwayne walked us through each step of the transaction with a lot of patience. He ensured we understood not only the transaction, but also the functionality of the vehicle. I have never had such a high end and extensive education on a car; I just fell in love with the car after Dwayne was done. He met us at the door and escorted us throughout the process until we were ready to leave. Thanks Dwayne, thanks Michael, and thank you Holly for setting up an awesome experience. I will recommend all of you to my friends and will see you on my next purchase. More

My luxury car buying experience Was referred to Derrick Moss from a woman I met at work who had dealt with him previously and highly recommended him because he is efficient, knowledg Was referred to Derrick Moss from a woman I met at work who had dealt with him previously and highly recommended him because he is efficient, knowledgeable, professional, and didn't try to get over on her like many salesmen do to women. I was sick and tired of my Cadillac and thought I'd trust her on this and boy I'm so glad I did! At first, I really didn't think I would be able to afford an Acura with my credit, but he was so patient and thorough in explaining the prices and what I could afford to buy. Turned out that I was able to get a brand new 2014 Acura TL with my trade-in! While I waited, he made my feel comfortable and at ease with the whole process and even went out of his way to personally wash the car. He had me in and out in no time with my keys in hand:)) A month later, I accidentally scraped the side of my car (yes I was UPSET needless to say) and all I had to do was give him a call about it. I brought my car in and he handled all the details with the repair with no problems at all. He even calls me to follow up and schedule my regular oil changes which is great because I'm terrible about remembering that kind of thing. Derrick gave me a true luxury car experience and I continue to look forward to his professionalism and efficiency! More

Went to buy a Honda Accord, the sales was great but the finance manager run my Credit although I told NOT TO. I mentioned to him 3 times I am not interested in his Financing and have my own. Now I have 3-5 finance manager run my Credit although I told NOT TO. I mentioned to him 3 times I am not interested in his Financing and have my own. Now I have 3-5 inquiries on my credit report that i do not need. be aware of these tactics because they do not care. More

I could not have asked for a more pleasant car buying experience than the recent one at Auto Nation Acura. I was looking for inexpensive transportation for my step-daughter, and went to the dealership t experience than the recent one at Auto Nation Acura. I was looking for inexpensive transportation for my step-daughter, and went to the dealership to see a Nissan Altima I had noticed in an on-line ad. Through my clothing had me looking anything but prosperous, and I was just looking for an inexpensive vehicle, everyone was friendly, and respectful. I was quite surprised with the extent of my salesman's, "Tripp Vail, knowledge of the Altima, and I felt well informed before deciding to purchase the vehicle. "Tripp" was very easy to work with throughout the entire process, and he has done an excellent job or follow-up to show his appreciation of my business, though the sale was a small one. My experiences with the sales, and finance managers were pleasant as well. Without hesitation I feel I can recommend Auto Nation Acura, and "Tripp Vail, with every confidence that you too will have a pleasant car shopping/buying experience. More

We just bought our new 2013 Acura MDX from Jeremy Pratt and it was a pleasure dealing with him. I dealt with all 4 dealers in town (and while I liked one other dealer) he was the most responsive and strai and it was a pleasure dealing with him. I dealt with all 4 dealers in town (and while I liked one other dealer) he was the most responsive and straight forward sales person I dealt with. In the end, although we had a little bit lower price from another dealer, I was more confident buying from him. I knew if there were any issues, he would make it right. He went the extra mile on the price, response, and installation of accessories. I have a coworker who also bought from him and said "it was the easiest car buying experience I have had". I can also say it was easy buying from him and Autonation Acura, i have no doubt we got a good deal and will continue to receive excellent customer service. More

I brought a new Acura TL a little over a week ago and love the vehicle when I took it off the lot. The people are great, a very clean facility, also made everyone feel comfortable. love the vehicle when I took it off the lot. The people are great, a very clean facility, also made everyone feel comfortable. More

My visit to Service Department of Champion Acura League City was wonderful. I have had my cars serviced here all the time and every time the service was great and wonderful. They have website that you can City was wonderful. I have had my cars serviced here all the time and every time the service was great and wonderful. They have website that you can order service in advance and set appointment time to fit your schedule. You never have to wait here. The place is clean, top-notch dealership with professional people. I bought 2 cars here (a 2010 MDX and a 2010 TSX). My preferred service advisor is Ms. Linh Ngo. She knows her cars and took really good care of her customers. I did not have to explain my problems with the cars. She knows what was going on. On several occasions I got brand-new 2013 loaner car to drive while waiting for my car to be serviced. Even though I work in Galleria area (45 minutes away) I've always tried to take my car here for service. The service really worths the long drive. Ask for Ms. Linh Ngo. She will take care of you and make you feel proud as an Acura owner. JC More

My spouse, daughter and I were extremely pleased with the professional salesmanship displayed by Albert Merrel. He was courteous, helpful, and friendly. He exceeded our expectations. His no presssure sale professional salesmanship displayed by Albert Merrel. He was courteous, helpful, and friendly. He exceeded our expectations. His no presssure sales approach were welcomed. We will do business again with dealership because of Albert. I must also compliment the entire staff including Ruben the Business Manager. He made the sales process easy. The service department were very helpful as well. All in all, a great purchasing experience. Wish more dealerships could emulate Champion Acura. More