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AutoNation Acura South Bay - Service Center

Torrance, CA

4.9
845 Reviews

845 Reviews of AutoNation Acura South Bay - Service Center

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August 22, 2024

I am always pleased with the services my car receives as well as the support I get from Kelly. Kelly is very knowledgeable and explains everything in detail from beginning to end. I am a returning customer More

by priscilla.herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson, Maurilio Cervantes
Aug 24, 2024 -

AutoNation Acura South Bay responded

Hi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.

July 18, 2024

Kelly is a knowledgeable professional. We are repeat customers. He is an asset to your Acura service department. More

by Sehenry63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 19, 2024 -

AutoNation Acura South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 07, 2024

Our experience at Acura South Bay was amazing! Christian was very informative and detailed with everything that they were doing to the car! More

by topangajms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian and Kelly (previously)
Jul 08, 2024 -

AutoNation Acura South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

July 03, 2024

Always great service. I never had any issues with the team here. Very good with responding to questions. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle and Steve
Jul 04, 2024 -

AutoNation Acura South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

June 19, 2024

Professionally handled and our service advisor, Kelly, was friendly and explained patiently each service needed. More

by linette.dimayuga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jun 20, 2024 -

AutoNation Acura South Bay responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 10, 2024

Service Advisor, Gabrielle is awesome! Her customer service is top notch. Thank you so much! More

by simplyblsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle
Jun 13, 2024 -

AutoNation Acura South Bay responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura South Bay. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 23, 2024

Another 5-star service visit at AutoNation Acura. Service Advisor Steve always gives excellent service from the moment I arrive until I am back on my way. Thank you! More

by Sal R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
May 24, 2024 -

AutoNation Acura South Bay responded

We are pleased to hear you had such a positive experience with us, Sal! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 21, 2024

Clean, very friendly, advisor was knowledgeable and professional. The work was done on time. Only took a few minutes to get car. More

by wwangsuper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ragaglia
May 24, 2024 -

AutoNation Acura South Bay responded

We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

March 29, 2024

I always get the best service at AutoNation Acura South Bay. I have had my MDX for over 8 years, and ANASB is the only place I have it serviced. Kelly Gilbertson always takes care of me, with the best info More

by JimLeedom
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson - always friendly, top notch service
Apr 01, 2024 -

AutoNation Acura South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 22, 2024

They did not provide a complete diagnosis for my problem. They told me the fix was a new control unit. It was going to cost $900-1k for parts and labor. I bought the nonrefundable part, they installed it, t More

by SouthBayAcuraIsAwful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Mar 22, 2024 -

AutoNation Acura South Bay responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (310) 667-8231 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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