AutoNation Acura South Bay - Service Center

Great place to get my car service. Very professional. They took me right away at the time my appointment was scheduled. We will be back. Thank you for the great service. Very professional. They took me right away at the time my appointment was scheduled. We will be back. Thank you for the great service. More

Until today I would have recommended this service center. Today I left truly disappointed in the service I received. I made a 9:30 appointment for 3350-mile service. Pretty sure this would just be an oil Today I left truly disappointed in the service I received. I made a 9:30 appointment for 3350-mile service. Pretty sure this would just be an oil change and safety check. 45 minutes to two hours at the most, I chose to wait for my car. Four hours and 15 minutes later (and having a 2 PM doctor appointment ), I decided it was time to go check on when my car would be finished! No way does a an oil change take over four hours!!! As I had made an appointment, I see no excuse (no matter how busy the service center is) for having to wait this long. In the past, Steve has checked in with me on the service progress. No one ever notified me it would take longer. When I mentioned "four hours for an oil change?", I was told sometimes it takes that long. UNACCEPTABLE! If the service center is too busy to do an oil change, they should not book appointments for that time. Now in all fairness, I do realize they are working at a disadvantage because of the remodel but it shouldn't take four hours to service the car AND shuttle the vehicle back and forth. YES, I left the center very upset and unsatisfied with the day's service and communication!!!!! More

I came in for an A13 service of my MDX. My service advisor, Nathan, was excellent. Knowledgeable and very professional and comfortable to work with. I did have to wait nearly 4 hours for th My service advisor, Nathan, was excellent. Knowledgeable and very professional and comfortable to work with. I did have to wait nearly 4 hours for this service, which was a bit disappointing but the location was very busy. Again, experience with Nathan was great but I think they can do a better job of managing their appointment capacity so folks don’t have to wait this long for a relatively minor service. More

From moment I arrived all the staff were here extremely helpful and courteous. My service tech kept me informed of status and expedited my service as quickly as possible. helpful and courteous. My service tech kept me informed of status and expedited my service as quickly as possible. More

My 2004 Acura needed a great deal of work to get back to reliable. I was on the fence as to whether to buy a new car or fix my RSX-S. Torrance was closest dealership service, since closer one closed. So, th reliable. I was on the fence as to whether to buy a new car or fix my RSX-S. Torrance was closest dealership service, since closer one closed. So, this was first time to the Torrance location. Nathan was professional, knowledgeable & made me & my car feel cared for from the moment I walked in. Left my car there, knowing it was in good hands. Great follow-up, letting me know exactly what needed to be done, without being pushy. After detailed assessment & recommendations, I decided to have repairs done. Stuck with estimates as to cost & timeline. Picked up my car, right on schedule. And it's now running like a dream -- thanks to Nathan & everyone in the service department! More

Great service agent, good communication. Over the past 14 years I have received excellent service. Over the past 14 years I have received excellent service. More

Service staff are helpful and prompt. Appointments always in-time and the Lyft ride is a great perk. Appointments always in-time and the Lyft ride is a great perk. More

I’ve been coming to this dealership for service for a few years now and the service is always friendly and efficient. On this trip Steve came out to greet me by name as I was getting out of the car. Sometime years now and the service is always friendly and efficient. On this trip Steve came out to greet me by name as I was getting out of the car. Sometimes the staff is occupied with other clients but it was a nice touch that he came out to greet before I walked in. Like all previous visits, they kept me informed of the progress and sent a link to photos with status updates on the items being inspected while the car was being worked on. I will continue to trust AutoNation Acura South Bay with my maintenance and repair needs, much in part to the friendly and efficient service. More

It’s the people who makes the company successful. Steven Ravaglia, THANK YOU for taking care of our cars for years! Steven Ravaglia, THANK YOU for taking care of our cars for years! More

Brought my MDX in for tire rotation and also oil change , Steve my advisor was very professional and kept me informed on the status of my vehicle the whole time. South Bay Acura is top notch Steve my advisor was very professional and kept me informed on the status of my vehicle the whole time. South Bay Acura is top notch More