AutoNation Acura South Bay - Service Center

I’ve been coming to this dealership for service for a few years now and the service is always friendly and efficient. On this trip Steve came out to greet me by name as I was getting out of the car. Sometime years now and the service is always friendly and efficient. On this trip Steve came out to greet me by name as I was getting out of the car. Sometimes the staff is occupied with other clients but it was a nice touch that he came out to greet before I walked in. Like all previous visits, they kept me informed of the progress and sent a link to photos with status updates on the items being inspected while the car was being worked on. I will continue to trust AutoNation Acura South Bay with my maintenance and repair needs, much in part to the friendly and efficient service. More

Staff customer service is great, service scheduling is flexible Service to do list explained clearly flexible Service to do list explained clearly More

The service and customer care provided was excellent. The service representative explained the problem in detail, and provide recommendations to resolve the problem. The service representative explained the problem in detail, and provide recommendations to resolve the problem. More

This Acura dealer's customer service was and still is exceptional from the phone scheduling to the service department rep (Kelly Gilbertson) inviting me back into my car. Every effort was made to ensure exceptional from the phone scheduling to the service department rep (Kelly Gilbertson) inviting me back into my car. Every effort was made to ensure my time spent waiting was pleasant with periodic updates on the progress of my car. I've bought and been with this Acura dealership for quite some time and with each visit the experience has been great. Feels like they're my personal pit crew. More

Excellent customer service. Gabby is outstanding and made sure my maintenance went quick and smoothly. Gabby is outstanding and made sure my maintenance went quick and smoothly. More

Steve from AutoNation has provided friendly and excellent car service throughout the lifetime of the cars. car service throughout the lifetime of the cars. More

Steve is very responsive and knowledgeable about my car and it’s service history. Excellent service all round and it’s service history. Excellent service all round More

Acura of South bay is an example of how a dealership should be. They are amazing. They offer top-notch services experience that I have seen. Steve, the service adviser, if one of the best. He is profess should be. They are amazing. They offer top-notch services experience that I have seen. Steve, the service adviser, if one of the best. He is professional, proficient, extremely knowledgeable, and provided me with the best customer service experience-always. I am very pleased with this dealership and in particular, with Steve. I have referred many of my friends and families to this business and will continue to do so. More

Everything was fine. The service was up to par for a dealership. No pressure and up front pricing The service was up to par for a dealership. No pressure and up front pricing More

After taking my TLX to my longtime Acura Service Dealer and being told that they could not find an issue with my car and the noise I’m hearing in the cabin is normal. They handed me my keys and said, “We a and being told that they could not find an issue with my car and the noise I’m hearing in the cabin is normal. They handed me my keys and said, “We are very sorry” Goodbye and Take care. Feeling very disappointed, I decided to get a second opinion. I drove my TLX straight to AutoNation Acura South Bay and explained my situation and concerns to the Service Advisor, Kelly and he got the ball rolling. I was treated like VIP from the start. Kelly stood beside me every step of the way, like an Attorney at Law. With Kelly’s assistance, I was able to demonstrate the issue to the Master Mechanic (Caesar) and he was able to determine the fix in less than a day! I’m now driving in a very smooth, relaxing, Acura TLX cabin without any noises. Special thanks to Babak, Kelly, Caesar, and Fernando. These individuals are very valuable assets to AutoNation Acura South Bay and deserve recognition for their efforts in providing the Best Customer Experience. More