AutoNation Acura South Bay - Service Center

I came for problem with my transmission and my car was out of warranty. After they checked it, it turned out it need another transmission. They covered it under service builtin and i didn't have to pay an out of warranty. After they checked it, it turned out it need another transmission. They covered it under service builtin and i didn't have to pay any thing !!! yes i didn't pay anything. 100% recommended. More

I came in for service with the warranty item that should have been covered. My service advisor, Gabby, kept the vehicle for a week, before I was told that the warranty rejected the claim. I was then sent have been covered. My service advisor, Gabby, kept the vehicle for a week, before I was told that the warranty rejected the claim. I was then sent to Honda to fix the problem. I took the car there, and it turns out it was not a manufacturers issue at all. It was NOT the AC condenser it was the pipe or line leading to it; an issue should've been covered under my AutoNation extended warranty. Thank God Honda stepped in and offered a cost effective resolution (As well as a loaner car, to make up for the inconvenience of the almost $800 I had to spend renting one out of my pocket. Due to the denied AutoNation extended warranty claim and terrible service advisor). I will never visit this dealership again. More

Hello Acura South Bay, First off I want you to know I drove all the way from Apple Valley for this Service. There's no place I would rather take my car, Steve provided excellent customer service as usual drove all the way from Apple Valley for this Service. There's no place I would rather take my car, Steve provided excellent customer service as usual and the Service department did a perfect job as usual, My car is driving great and i really Appreciate it. Thanks again Acura South Bay... More

I was greeted by Steve. I did not have an appointment but came in on an emergency. My battery died for the 5th time and I needed a replacement. Steve took care of me immedia I did not have an appointment but came in on an emergency. My battery died for the 5th time and I needed a replacement. Steve took care of me immediately demonstrating empathy and genuine concern. He is the best. He did not try to oversell me repairs I did not need. He gave me the items that need attention in the near future and I am going to have it done. Thank you for employees like Steve More

Great service. Had an appointment at 2 o'clock. I was late by about 30 minutes due to traffic, but Kelly still took care of me. Very informative, knowledgeable & th Had an appointment at 2 o'clock. I was late by about 30 minutes due to traffic, but Kelly still took care of me. Very informative, knowledgeable & thorough. Service was completed same day. More

Always outstanding service. Very thorough with the inspection and informative of all situations. Never a problem waiting at the dealership. Always looking forward coming back! Very thorough with the inspection and informative of all situations. Never a problem waiting at the dealership. Always looking forward coming back! More

I always have a positive visit when I take my car for service. Steve R in the service department is always very helpful. Tony Munoz is the main mechanic that works on my car and both are very knowledgeab service. Steve R in the service department is always very helpful. Tony Munoz is the main mechanic that works on my car and both are very knowledgeable and polite More

I just needed an oil change this time, but as always, my service rep, Kelly Gilbertson, had my car in and out within the time frame he gave me. This included the multi-point inspection and having my car was service rep, Kelly Gilbertson, had my car in and out within the time frame he gave me. This included the multi-point inspection and having my car washed. I did have a couple of recommendations for upcoming repairs, and it’s so good to know these things in advance so that I can plan for them and get them taken care of before they become a problem. Kelly always lets me know what these repairs are for in detail, the cost, and what repair is a priority, which I really appreciate! More

Gabby, Service Consultant, has been the difference maker for my experience at this dealership. Not the best service wait times nor customer waiting lounge snacks / beverages available as I am used to, but G for my experience at this dealership. Not the best service wait times nor customer waiting lounge snacks / beverages available as I am used to, but Gabby has truly been helpful & kind in my interactions with her. More

Went in for a tire repair and was met by Steven Wilson. He made sure that I receive an outstanding visit. He’s such a sweetheart. He made sure that I receive an outstanding visit. He’s such a sweetheart. More