AutoNation Acura South Bay - Service Center

Excellent customer service! Gabrielle sent me text message updates of my service. They even attached a video of my service inspection! The coffee in the lounge was fresh and the Gabrielle sent me text message updates of my service. They even attached a video of my service inspection! The coffee in the lounge was fresh and they have a really good shuttle service. Thank you! More

I really enjoyed my experience with Kelly Gilbertson. He kept me informed about the repair process and really made me feel like he cared for and understood all of the concerns that I had. He kept me informed about the repair process and really made me feel like he cared for and understood all of the concerns that I had. More

Kelly was super helpful and very, very attentive. Would definitely recommend him to any one Would definitely recommend him to any one More

A routine maintenance appointment was efficiently completed. The service advisor - Gabrielle - was professional and provided great service. completed. The service advisor - Gabrielle - was professional and provided great service. More

AS ALWAYS THE SERVICE WAS THE BEST EVER. SPECIAL ATTENTINON TO DETAIL VEHICLE WAS WASHED AND DELIVERED IN PERFECT CONDITON SPECIAL ATTENTINON TO DETAIL VEHICLE WAS WASHED AND DELIVERED IN PERFECT CONDITON More

Steve was very personable and helpful and gave us a great explanation of the work that needed to be done and prioritized the items for us as well as offered a full breakdown of related costs. We arrived earl explanation of the work that needed to be done and prioritized the items for us as well as offered a full breakdown of related costs. We arrived early for our service appointment and Steve was busy helping another customer. I was surprised that 4 other team members were in the service department, on their computers, not with customers. A supervisor explained we needed to wait for Steve (who was clearly very busy since the customer needed personal items retrieved from her vehicle). Not sure why the other members did not offer to help out since we had to wait to get checked in about 30 minutes. Steve was great - just think they could give more of team effort when one member is busy. More

Appointment was easy to make. Service was as promised. and followed previous items to be addressed. Service was as promised. and followed previous items to be addressed. More

The service was excellent. Initially, I was discouraged because of my experience with Cerritos Acura, but Steve with AutoNation Acura assured me that they will solve the proble Initially, I was discouraged because of my experience with Cerritos Acura, but Steve with AutoNation Acura assured me that they will solve the problem and did exactly what he said they will do. More

Gabriella was so helpfull and very friendly. The technicians were very knowledgeable and informative. This place is awsome. The technicians were very knowledgeable and informative. This place is awsome. More

South Bay Acura is the only place I will take my TLX. My service advisor, Kelly, was absolutely the pinnacle of professionalism. Kelly pursued the solution to my very non-trivial oil leak and made sure My service advisor, Kelly, was absolutely the pinnacle of professionalism. Kelly pursued the solution to my very non-trivial oil leak and made sure that the very difficult to access, rear crank seal was replaced properly. I can't recommend Kelly and South Bay Acura enough! More