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AutoNation Acura South Bay - Service Center

Torrance, CA

4.9
867 Reviews

867 Reviews of AutoNation Acura South Bay - Service Center

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November 05, 2022

I would like to commend my service advisor Kelly Richardson. He was kind and very knowledgeable about my 2020 TLX.. Although it was very busy he took time explain everything that my car needed an More

by rearleybowl1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Richardson, Lisa Parasrami
Nov 05, 2022 -

rearleybowl1 responded

Kelly is the best!!He was very thorough as he explained what service I needed in addition to an oil change. He gave me accurate cost estimates for the additional work and checked on me while the work was being completed. I will continue to have my car serviced at South Bay because Kelly handled things so professionally..

Nov 05, 2022 -

rearleybowl1 responded

Please make sure that Kelly and the mechanics who worked on my car know how much I appreciated their work. I drove home with a smile on my face and a freshly washed car. Keep up the good work. Berniece Earley

November 03, 2022

At my last service visit, I had the opportunity to work with KellyGilbertson for the first time. I usually work with Noe, who is awesome. However, to my good fortune, I ended up with another excellent empl More

by tbernoudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Nov 11, 2022 -

AutoNation Acura South Bay responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 01, 2022

Went to get my car serviced and the experience went excellent thanks to my man Kelly. He made sure my questions were answered and gave me some good heads up Pointers regarding my car. Any car owner app More

by Wencesb32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Nov 08, 2022 -

AutoNation Acura South Bay responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2022

It is always great service from Kelly! !! Will definitely go back to him for future service. More

by ymorita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 07, 2022 -

AutoNation Acura South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 31, 2022

I have been sending my Acura TSX to this dealership for about 10 years. The service level is excellent and Kelly Gilbertson, my service consultant is very thorough and gives great advice in how to keep the More

by dz31649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Nov 07, 2022 -

AutoNation Acura South Bay responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 30, 2022

Great customer service! Kelly is the man to go to. Very helpful and professional. Will definitely take my vehicle again for service. More

by Cesar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Nov 07, 2022 -

AutoNation Acura South Bay responded

Hi Cesar, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 30, 2022

Steve in service makes the experience excellent. We have purchased or leased several vehicles from this dealership. We credit Steve for our loyalty More

by Graham.Robertson.49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service
Nov 07, 2022 -

AutoNation Acura South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 30, 2022

Rest Service of my vehicle 2019 RDX! I am particularly surprised that the mechanic took the time to prepare a video of the dirty cabin air filters and explained why they should be repla More

by Mr.cancel8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve wilson
Oct 30, 2022 -

Mr.cancel8 responded

Found new problem! The driver side rear view mirror, now does not rotate down when shifting to Reverse! Called customer service but was told that everyone was busy! Left message but no one responded!

Nov 07, 2022 -

AutoNation Acura South Bay responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 28, 2022

Great service! Kelly explained what was going on with my car and informed me of necessary future maintenance. Would definitely recommend their services to friends. More

by Jscharp5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson - service dept.
Nov 04, 2022 -

AutoNation Acura South Bay responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 28, 2022

My service technician, Kelly Gilbertson, is the reason for the excellent rating. He's a gem, always looking out for what's best for me and my car. More

by tiagee957
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Nov 04, 2022 -

AutoNation Acura South Bay responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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