AutoNation Acura South Bay - Service Center

Gabriella always updates with any suggestions and eta on car to be ready. She is very professional car to be ready. She is very professional More

Kelly explained every detail of the work that was a priority and what could be completed later. After understanding what my car needed, I could make an informed decision. I appreciate Kelly and hope to priority and what could be completed later. After understanding what my car needed, I could make an informed decision. I appreciate Kelly and hope to work again with him always when I need work done on my TSX. More

I have been to this dealership a few times and overall they’re better than average. The last time, I was frustrated to no end because I tried to make an online appointment and was unsuccessful. I used the they’re better than average. The last time, I was frustrated to no end because I tried to make an online appointment and was unsuccessful. I used the chat feature and was told to call. They gave me the number to a Ford dealership! Getting to the appointment was a feat in itself! When I arrived I was a little frustrated that there seemed to be staff having conversations between themselves and I was left standing there without really being greeted. The manager saw me and introduced himself and got me to who I should be dealing with. From there it was pretty fast. The staff (once you get their attention) is friendly and helpful. I had a broken piece inside the car and they were super kind and fixed it and showed me how to try not to break it in the future. My car was ready when they said and picking it up was pretty fast. My best advice for AutoNation is to scrap the centralized customer service —not only did i receive bad information, but the chat feature person, Carla M. was so rude and she wasn’t able to help me make my appointment. My experience with the local dealership was really very good — especially because they had to deal with me walking in the door furious from the get go. More

Kelly and Steve in the service are terrific. Kelly always takes the time to make sure I understand what is going on with my vehicle. My car is clean and the work is done in a timely manner. Th Kelly always takes the time to make sure I understand what is going on with my vehicle. My car is clean and the work is done in a timely manner. Thank you! More

I’ve been coming to this dealership for years. Kelly is a fixture, excellent customer service and always honors. Also nice to see the technology upgrades with video diagnostics sent to me by the Kelly is a fixture, excellent customer service and always honors. Also nice to see the technology upgrades with video diagnostics sent to me by the technician. More

Service advisor is very knowledgeable and explained the repairs needed . My car is available within the period promised . repairs needed . My car is available within the period promised . More

I came in on July 28 have my car service Steven Ravaglia Service Adisor help me my car went to he sent me a text showed me pictures of what was going on with my car what I needed advise me on different thin Service Adisor help me my car went to he sent me a text showed me pictures of what was going on with my car what I needed advise me on different things about my car I appreciate that from Steve Steve have very good customer service. I hope to see Steve on my next visit More

Excellent service dept. - very efficient and courteous and always delivers on time when getting my service there. Steve Ravaglia is a true pro, exceptionally helpful and de - very efficient and courteous and always delivers on time when getting my service there. Steve Ravaglia is a true pro, exceptionally helpful and detailed in his assessment and honest. Enjoy having both of my Acura's serviced there for the past 15 years+. More

Awesome in every respect. They care, they take their time to listen and they do amazing work. I cant say enough about AutoNation Acura South Bay. Thanks to the Whole team for They care, they take their time to listen and they do amazing work. I cant say enough about AutoNation Acura South Bay. Thanks to the Whole team for making our visit A++++ More

Steve R, the Assistant Service Manager, has been great throughout the years I have owned my Acura. He is absolutely honest, and I do trust his service suggestions. Steve and the service team has never l throughout the years I have owned my Acura. He is absolutely honest, and I do trust his service suggestions. Steve and the service team has never let me down. More