AutoNation Acura South Bay - Service Center

Kelly did an amazing job on his service and explained his customers very thoroughly and easy to understand customers very thoroughly and easy to understand More

Kelly is awesome. He took care of my A/C as well when it comes to the air cabnet and took care of the driver side of the door. It was hanging for dear life and was abl He took care of my A/C as well when it comes to the air cabnet and took care of the driver side of the door. It was hanging for dear life and was able to assist with that problem with no charge. Great guy and great service More

They were responsive to my service request and were communicative on the status of parts and completing my vehicle. communicative on the status of parts and completing my vehicle. More

Convenient location. I wait for my car while being serviced and lounge is clean and with WiFi connection . I wait for my car while being serviced and lounge is clean and with WiFi connection . More

I had a great experience with this dealer. I had a paint issue with our Acura and when I called I immediately got a return call from the service manager. He then referred me to Steve, a servic I had a paint issue with our Acura and when I called I immediately got a return call from the service manager. He then referred me to Steve, a service advisor, who dealt with my issue promptly and thoroughly. My entire experience was amazing! More

Kelly Gilberson was terrific. He always does. Fantastic job explaining things and he listens well to meet our needs. He always does. Fantastic job explaining things and he listens well to meet our needs. More

Great experience, Kelly was my advisor and he did a fantastic job of explaining things to me while walking me thru my visit. I never felt pressure to do additional service and I appreciate that he expl fantastic job of explaining things to me while walking me thru my visit. I never felt pressure to do additional service and I appreciate that he explained the advantages of the additional services. More

I have been to this dealership a few times and overall they’re better than average. The last time, I was frustrated to no end because I tried to make an online appointment and was unsuccessful. I used the they’re better than average. The last time, I was frustrated to no end because I tried to make an online appointment and was unsuccessful. I used the chat feature and was told to call. They gave me the number to a Ford dealership! Getting to the appointment was a feat in itself! When I arrived I was a little frustrated that there seemed to be staff having conversations between themselves and I was left standing there without really being greeted. The manager saw me and introduced himself and got me to who I should be dealing with. From there it was pretty fast. The staff (once you get their attention) is friendly and helpful. I had a broken piece inside the car and they were super kind and fixed it and showed me how to try not to break it in the future. My car was ready when they said and picking it up was pretty fast. My best advice for AutoNation is to scrap the centralized customer service —not only did i receive bad information, but the chat feature person, Carla M. was so rude and she wasn’t able to help me make my appointment. My experience with the local dealership was really very good — especially because they had to deal with me walking in the door furious from the get go. More

Gabriella always updates with any suggestions and eta on car to be ready. She is very professional car to be ready. She is very professional More

Kelly explained every detail of the work that was a priority and what could be completed later. After understanding what my car needed, I could make an informed decision. I appreciate Kelly and hope to priority and what could be completed later. After understanding what my car needed, I could make an informed decision. I appreciate Kelly and hope to work again with him always when I need work done on my TSX. More