AutoNation Acura South Bay - Service Center

Convenient guest lounge with Wi-Fi and counter. Allowed me to work productively while waiting for car service. Service was prompt and communication was excellent from my service advisor. Allowed me to work productively while waiting for car service. Service was prompt and communication was excellent from my service advisor. More

This dealership is very professional and works hard to take care of all customer needs. Kelly took his time to listen to my concerns and suggest how technicians could address and diagnose possible soluti take care of all customer needs. Kelly took his time to listen to my concerns and suggest how technicians could address and diagnose possible solutions. The work was completed in a timely and efficient manner. More

The dealer have a clean environment, the people are ready to help, excellent inventory of cars ready to help, excellent inventory of cars More

Excellent customer service and quality of work. Steve was very cordial and efficient in getting the car done. Enjoyed the Starbucks coffee while waiting but too bad no more donuts or danishes due t Steve was very cordial and efficient in getting the car done. Enjoyed the Starbucks coffee while waiting but too bad no more donuts or danishes due to Covid-19’s health safety. More

Usually, when I arrive, before I get out of my car, there is someone to greet me. That person normally takes down the mileage, inspects the car for damage before escorting me in. That didn't happened. is someone to greet me. That person normally takes down the mileage, inspects the car for damage before escorting me in. That didn't happened. Usually there is a choice of helpers at the desks when you walk into the service center. Kelley was all by himself and I had to wait a very long time before he was able to assist me. Usually there is someone to provide a ride home, if I need it. I did ask and there was no one readily available. Usually with an appointment for a B1 Service, I'm out in less than an hour. It took 2.5 hrs or longer. Usually I leave my phone # and get a text message when the car is ready. I left my cell # but didn't get a text. When it was time to go, no one could find my car. The technicians had drove it out and parked it and didn't tell anyone. Kelley was thinking it was still being serviced but all the while it was outside parked and no one knew how long it was there. Needless to say, it was the worst service appointment that I have experienced being an Acura owner for close to 10 years. It's not the type of Service that you expect from the Acura Brand. IF I didn't buy the service package already, I would probably be taking my car to another dealership. I'm not sure if I can do that or not, I need to inquire. But anyway, this is my honest feedback. More

My experience was very pleasant and the customer lounge was comfortable.I would highly recommend this service. was comfortable.I would highly recommend this service. More

Kelly was very understanding and made sure everything got taken of. He was very knowledgeable. taken of. He was very knowledgeable. More

My car looked great. Kelly went above and beyond to make everything a good experience. I wouldn’t take my car anywhere else. Kelly went above and beyond to make everything a good experience. I wouldn’t take my car anywhere else. More

They make sure you get what you need. And make sure you are satisfied before walking out the door And make sure you are satisfied before walking out the door More

I made an appointment and arrived a bit early. I was helped none the less and everything was processed smoothly and efficiently. I was helped none the less and everything was processed smoothly and efficiently. More